X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 call centres


Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

call centres  centre solutions | inbound call centres | outsourced call centre | solutions call centres | virtual call centre | virtual call centre solutions | working solutions call centre | CRM top 10 call center | CRM call center application | CRM call center attrition | CRM call center automation | CRM call center business | CRM call center center | CRM call center company | CRM call center consulting | CRM call center contact | CRM call center equipment | CRM call center helpdesk | CRM call center inbound | CRM

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

Start Now

Documents related to » call centres

Web-site Strategy for Organizations in the Corporate Services Industry


As marketing budgets shrink and companies in the corporate services industry aim to leverage their Web sites as less expensive alternatives to traditional marketing tools, Web-site strategy is becoming more important. Web-site strategy must focus on enhancing credibility, strengthening existing relationships, generating leads, and more. Get tips on how to create a Web-site strategy that will help you achieve these goals.

call centres   Read More

Wetmetrics


The Internet is having an identity crisis. Long regarded as a powerful tool for cost reduction and service enhancement, the Internet is falling short of its promise because of the real and perceived threat of identity theft. Financial losses and insurance costs are mounting, as organizations struggle to protect their information perimeters and improve the strength of their authentication systems to ensure that the authorized user is present during the sign-in process. The widespread use and misuse of passwords as authentication tokens is generally cited as a cause of the accelerating erosion of user confidence and the increasing incidence of identity theft. It is generally agreed that passwords are not enough. Much has been lost, however, in the race toward person-present authentication systems. While the application of passwords is fraught with risk, the introduction of complex authentication infrastructures and cumbersome end user technology has eroded usability and increased the cost of security dramatically. This paper describes a new authentication approach that retains the simplicity and low cost of passwords, while gracefully introducing as much person-present assurance as is required by the application.

call centres   Read More

6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond


Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements that can help distinguish your organization’s product or service from your competitors. By applying these key elements, you can unlock the lifetime value of your customers and build an outstanding referral platform for future growth.

call centres   Read More

NavisionDamgaard Reverts To Navision, But In Name Only


Recent product releases and a profitable quarterly report from Navision, a recently merger-formed and rebranded Danish provider of enterprise business solutions for mid-sized companies, could be telling us that the company has been unfazed by the merger with Damgaard and the current difficult economic conditions.

call centres   Read More

Enterprise IP PBX Buyer's Guide: Features and Services That Matter


The reasons most enterprises upgrade to an IP PBX system range from wanting to replace outdated equipment, to saving money, to adding needed functionality, to keeping up with growth. To evaluate competing offers from both established and new vendors, you need to learn about the market, background information, technology, standards, and the features and services that are critical and important to enterprises. Learn more.

call centres   Read More

4 Things You Should Think of Before Going Postal on Customer Service


We’ve all had bad experiences with customer service yet we still expect them to be great each time we call. I’m not saying that we should expect the worst, but maybe we should think of the following things before getting angry, frustrated, or homicidal (as someone said at the CRMe10 conference yesterday): • The customer service representative is not the owner of the company and most

call centres   Read More

Vertical Solutions Partners with CallCopy to Enhance Customer Experience and Field Service Management Platform


CallCopy and Vertical Solutions today announced a new partnership, agreeing to integrate CallCopy's cc:Discover Call Recording and Workforce Optimization suite with Vertical Solutions' cloud-based VServiceManagement and VContactCenter. Vertical Solutions is known for its field service management platform to which it has added the capability to create a library of customer interaction records. As a

call centres   Read More

Turn Your Call Center into a Strategic Asset


Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments. Their call center agents are equipped to handle all incoming and outgoing transactions, and their managers can make decisions based on timely administration, maintenance, and reporting analytics. Learn how new technologies can help you improve your call center and reduce costs without losing customers.

call centres   Read More

Seeing through the Fog: Managing Application Performance in the Cloud


Much of a network professional’s time is spent in the weeds—fixing what breaks and trying to keep infrastructure humming so users don’t call the help desk. Climbing out of the weeds to take in the big picture and lay the groundwork for better future performance seems a luxury. This report introduces best practices for improving the performance of mission-critical networked applications and provides pointers for what to look for in a measurement tool in a WAN-optimized environment.

call centres   Read More

Case Study: Junk Removal Service Finds Gold with Microsoft Dynamics CRM Online


A residential and commercial junk removal company with a toll-free call service was using an industry-specific customer relationship management (CRM) solution that couldn’t be customized. The company needed a CRM system that could capture, share, and use customer data specific to its operations, to acquire and retain more customers. Discover how the hosted CRM solution helps ensure business continuity and other benefits.

call centres   Read More