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Help Desk for the Health Care Industry
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
 

 call flow diagram


The Wizardry of Business Process Management: Part 5
Part 1 of this blog series started a lengthy discussion about the value proposition and parts-and-parcels of business process management (BPM), with an ensuing

call flow diagram  (e.g., retail store, catalog, call center, commercial contractor, Web site, kiosk) inquiry, shopping, and goods return. In fact nowadays, a consumer expects a true cross-channel experience, and rightfully so, where they are able to buy something online and return it to the closest retail store for a refund, without any questions asked. Failing to execute well in such intricate environments typically results in lower revenue growth, declining profit margins, and declining brand equity, with the

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CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Respons... Get this template

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Help Desk for the Health Care Industry
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...

Documents related to » call flow diagram

Cost-justifying Warehouse Management Technologies in Small and Midsized Warehouses


The warehouse management system (WMS) concept has matured into a collection of time-tested technologies that reduce inventory costs and increase overall inventory management efficiencies. By implementing WMS technology, organizations can achieve a higher return on their software dollars and provide better service to their customers. A WMS can provide organizations with tangible benefits that improve warehouse operations without adding headcount.

call flow diagram  to make the painful call to advise the expectant customer of the discrepancy and make the necessary adjustment. This can affect future sales prospects for those customers. Further, with 99.99% accuracy, you will need to book fewer expenses in inventory write-offs at the end of the year, once again positively affecting the bottom line. Improvement in work efficiencies is yet another benefit that Sage Accpac WMS helps achieve. The directed movement of pickers through aisles, simultaneous input of data, Read More

The 2008 Handbook of Application Delivery: A Guide to Decision Making


IT organizations can no longer manage networks in isolation from the applications they support, requiring a shift from focusing on devices to a focus on performance. But a number of factors complicate the task of ensuring acceptable application performance, including the lack of visibility into application performance. Learn tips to plan, optimize, manage, and control your application performance and improve delivery.

call flow diagram  have implemented solutions that call for an appliance in the data center, but instead of requiring an appliance in the branch office only requires software on the user's computer. This class of solution is often referred to as a software only solution and is most appropriate for individual users or small offices. Chapter 5 contains an extensive set of criteria that IT organizations can use to choose a Branch Office Optimization Solution. The second class of solution discussed in Chapter 5 is often Read More

AuraPortal: A BPM Vendor Worth Checking Out


AuraPortal, a new business process management (BPM) vendor, offers a solution that creates business process execution models without the need for heavy IT programming. In this article, Principal Analyst P.J. Jakovljevic gives inside view of the vendor’s development strategies and the broad scope of BPM suite’s modules, and discusses how the system’s differentiating features addresses the diverse needs of its customers.

call flow diagram  Quality Management, Purchase Management, Call Center, and Internet Site Registration/Lead Tracking. Other Process Patterns should be considered more of a framework than a template, for although a great deal of knowledge is present, adaptation to an enterprise’s requirements will require some adjustments to be provided as a separate service. These process frameworks are related to SCM, and include, for example, Distributed Order Management (DOM). In addition, some AuraPortal clients have delivered Read More

Fleet Assistant


The Fleet Assistant maintenance system developed by Cetaris provides real-time, accurate data enabling users to make proactive decisions to reduce. The focus is primarily on effective PM scheduling, wireless workflow for repair orders and parts, warranty, chronic repair, negotiated parts prices, parts inventory turns, and life cost reporting. The solution is comprised of a series of integrated modules that work together to track, analyze, and present maintenance information for a company's assets. Some of its modules include Digital Dashboard, Key Performance Indicators, Asset, Parts, Work Order, PM, Standard Job, Purchase Order, Supplier, Warranty, Road Call Center, Reports, Help, Administration, and Security. It has been developed using the most advanced .NET multi-tier threaded Smart Client architecture.  

call flow diagram  Order, Supplier, Warranty, Road Call Center, Reports, Help, Administration, and Security. It has been developed using the most advanced .NET multi-tier threaded Smart Client architecture. Read More

CatalystCommand WMS


CatalystCommand Warehouse Management™ combines both flow-through functionality and traditionaly warehouse management features in one system. It manages all aspects of the distribution center and manufacturing warehouse operations including receiving and putaway to order selection, picking, loading and shipping. Using a modular technology platform, the system features standard interfaces allowing tighter integration between systems, applications, and equipment. As a web-based application is scalable and resides on a thin server or on a series of servers.    

call flow diagram  the disadvantages of catalystcommand,warehouse inventory control,warehouse inventory system,warehouse inventory systems,warehouse inventory tracking,warehouse inventory program,information logistics warehouse,warehouse automation,warehouse logistics,maintenance inventory software Read More

Direct 500, LLC


Direct 500In today's world of highly competitive distribution sales, businesses are looking for ways to improve their call center, estore and catalog sales channels. Direct 500 is designed for organizations with multiple selling channels. Businesses often implement multiple software solutions to meet these many different business requirements. For Example, sales order entry and inventory management, a hosted eCommerce site that is not connected to their ERP software, spreadsheets to track marketing campaigns and many manual processes to overcome the shortcomings of a non-integrated solution. Direct 500 was built on the Sage MAS 500 ERP platform to meet these business needs with a single integrated solution.Call CenterCall centers are usually high volume order entry departments. Speed of entry and accuracy of data is critical. Direct 500 provides an enhanced sales order entry search engine to speed the lookup of current customers or prospects. It provides multi-field lookup using Postal Code, Last Name, Company Name, Phone Number and email address.Once the customer is located, Direct 500 focuses on speed of entry and access to information for the operator. We want the operator to be focused on serving the customer and not worried about the deals and promotions that they need to track on a manual sheet - we have incorporated all of this logic in the sales order entry module.eStore Many distributors offer their products on their website. However, many do not have an estore that is integrated with the ERP software. Ultimately, is serves as a glorified fax machine.The Direct 500 estore is an extension of MAS 500 and the Direct 500 call center capabilities. The business rules for pricing, sales tax, freight, credit card processing and many others that are defined for sales order entry are extended to the estore.MarketingDistributors that sell through multiple channels often face challenges in tracking sales, marketing campaigns and their effectiveness. Direct 500 offers a multi-level source code that tracks how new customers are created and the source of each new order, providing valuable analysis data for the business.Integrating source codes with the Call Center and the eStore provides the business with an effective promotion and analysis tool set. For Example, an email blast with integrated source codes and promotions can automatically take the buyer to a special offer on the eStore, complete the shopping cart with the promotion and place the order in MAS 500 with no interaction from the call center staff.Fulfillment Many distributors that sell through multiple channels are high volume shipping organizations. These companies can live or die by their shipping costs. Address accuracy, shipping and handling calculations and on time delivery determines if these companies thrive or barely survive. Direct 500 provides extensive shipping capabilities focused on simplifying the Call Center and eStore transactions. Shipping methods have been expanded with features to allow shipments by address types, restrictions by postal codes and countries. Shipping charts can be defined by geographical region and level of service. Direct 500 also offers integration to StarShip, allowing customer to have a calculated freight and handling charge straight from the StarShip rate tables. The Direct 500 SolutionThere are many ways multi channel sales organizations can address their individual business requirements. However, addressing the business need as a whole requires a well designed application that provides the company with a call center, estore, marketing and fulfillment business solution.

call flow diagram  ways to improve their call center, estore and catalog sales channels. Direct 500 is designed for organizations with multiple selling channels. Businesses often implement multiple software solutions to meet these many different business requirements. For Example, sales order entry and inventory management, a hosted eCommerce site that is not connected to their ERP software, spreadsheets to track marketing campaigns and many manual processes to overcome the shortcomings of a non-integrated solution. Direct Read More

Call Pro CRM




call flow diagram  Pro CRM Read More

Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience


As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experience? Download this white paper to find out.

call flow diagram  the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experience? Read More

Call Center Protocols: Getting Problems Solved!


Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving skills, has referred to the company knowledge base (KB) for a possible solution, and is still unable to resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge

call flow diagram  be remembered that the call center environment involves more than just systems and protocols; it also involves the all-important factor in actually getting problems solved: human interaction. This puts a responsibility not only on the CSA, but on the client being served as well. For that reason, and based upon my experience as escalation lead in a helpdesk environment, I think it’s important that the client always be courteous with CSAs; they are trying their best to resolve problems promptly and Read More

ERP Software Selection Case Study: Titan Flow Control Finds a Logical ERP Partner in TGI


Titan Flow Control, Inc. manufactures check and butterfly valves, pipeline strainers, pump products, fabricated designs, and accessories for industrial and commercial use. In 2008, Titan launched an enterprise resource planning (ERP) selection process to find a system that would meet its requirements for growth. Download this case study to learn about the benefits Titan experienced after selecting TGI's Enterprise 21 ERP software.

call flow diagram  Software Selection Case Study: Titan Flow Control Finds a Logical ERP Partner in TGI Titan Flow Control, Inc. manufactures check and butterfly valves, pipeline strainers, pump products, fabricated designs, and accessories for industrial and commercial use. In 2008, Titan launched an enterprise resource planning (ERP) selection process to find a system that would meet its requirements for growth. Download this case study to learn about the benefits Titan experienced after selecting TGI's Enterprise 21 Read More

Best Phone Systems for an Effective Call Center: Editor’s Top Picks


Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system.

call flow diagram  Systems for an Effective Call Center: Editor’s Top Picks Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system. Read More

Hosted PBX System Comparison


This comparison guide looks at 11 hosted voice over internet protocol (VoIP) private branch exchange (PBX) vendors and solutions developed specifically for small to midsize companies. You’ll learn about basic functions and features, pricing per user, features by vendor, phone and technical support options for AccessLine, Aptela, Bandwidth, Covad Global Phone, 8x8, Speakeasy, Smoothstone, Vocalocity, plus many more.

call flow diagram  vendors and solutions developed specifically for small to midsize companies. You’ll learn about basic functions and features, pricing per user, features by vendor, phone and technical support options for AccessLine, Aptela, Bandwidth, Covad Global Phone, 8x8, Speakeasy, Smoothstone, Vocalocity, plus many more. Read More

Adaptive Discovery: Accelerating the Deployment and Adaptation of Automated Business Processes


To automate processes, business users and IT must work together as a team. The combination of technology infrastructure, process flow, and business requirements all needs to be translated into a process map to enable automation to occur. This process discovery effort, and adjusting the process map to manage change, is the most significant challenge of business process management (BPM) projects.

call flow diagram   Read More

Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience


As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experience? Download this white paper to find out.

call flow diagram  the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experience? Read More