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Software Functionality Revealed in Detail
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 call flow diagram


The Wizardry of Business Process Management: Part 5
Part 1 of this blog series started a lengthy discussion about the value proposition and parts-and-parcels of business process management (BPM), with an ensuing

call flow diagram  (e.g., retail store, catalog, call center, commercial contractor, Web site, kiosk) inquiry, shopping, and goods return. In fact nowadays, a consumer expects a true cross-channel experience, and rightfully so, where they are able to buy something online and return it to the closest retail store for a refund, without any questions asked. Failing to execute well in such intricate environments typically results in lower revenue growth, declining profit margins, and declining brand equity, with the

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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How to Achieve Lean Manufacturing


Lean manufacturing is a transformational exercise that requires an organization to cast aside long-held beliefs and business processes. The five main steps to achieving lean transition are defining value, mapping the value stream, making the activities flow, responding to customer demand, and continuous improvement.

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The 2008 Handbook of Application Delivery: A Guide to Decision Making


IT organizations can no longer manage networks in isolation from the applications they support, requiring a shift from focusing on devices to a focus on performance. But a number of factors complicate the task of ensuring acceptable application performance, including the lack of visibility into application performance. Learn tips to plan, optimize, manage, and control your application performance and improve delivery.

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Cost-justifying Warehouse Management Technologies in Small and Midsized Warehouses


The warehouse management system (WMS) concept has matured into a collection of time-tested technologies that reduce inventory costs and increase overall inventory management efficiencies. By implementing WMS technology, organizations can achieve a higher return on their software dollars and provide better service to their customers. A WMS can provide organizations with tangible benefits that improve warehouse operations without adding headcount.

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APICS 2009 From the Expo Floor: Is S&OP Coming of Age? - Part 4


Part 1 of this series talked about my attendance of the APICS 2009 international conference in Toronto (Canada) in early October. I attended only a few education sessions, and my conference visit focused more on exploring the expo floor and talking to the exhibitors. My overwhelming impression from the conference's expo floor was that its main value proposition this year revolved around the

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Why your ERP Solution must have Integrated Business Process Modeling!


Unfortunately, many enterprise resource planning (ERP) solutions are “hard wired” to naturally flow with someone else’s assumptions about how your enterprise works. If an ERP system doesn’t suit the needs of your business you will find yourself looking for a new ERP solution sooner. By following some practical suggestions, you can chart a winning course in selecting your next generation of integrated enterprise application and deployment platform solution.

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Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience


As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experience? Download this white paper to find out.

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Transitioning to Lean with Oracle Flow Manufacturing


Lean execution strategies within enterprises and across supply chains can dramatically reduce cycle times, improve quality, reduce waste, and improve bottom lines. In other words, lean is more than an advantage: it is a competitive necessity. Oracle’s Flow Manufacturing module capabilities in lean execution can enable the transition from a discrete, push-based manufacturing environment to a flow, pull-based one.

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Amazon Launches Web Services Marketplace


In a very interesting move in what I would call a software consumerization trend, much like the AppStore, recently Amazon launched Amazon Web Services Marketplace (AWS Marketplace). The new service from Amazon will make available a number of cloud-based software to its users. Powered by Amazon Web Services, AWS Marketplace is an online store that makes it possible for users to

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As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to manage, and has better customer service. Learn about contract center trends and the five key elements to consider when outsourcing your customer service center business processes.

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e-Intelliprise


e-Intelliprise is an enterprise resource planning (ERP) package supporting discrete and flow manufacturing with inventory control, purchasing, customer order processing, and financial software modules.

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