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Automating Your Call Center Feedback
Almost everyone has had a bad call center experience@due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t

call managers  Call Center Improvement , Call Center Managers , Call Center Operations , Call Center Benchmarking , Call Center Training , Call Center Best Practices , Call Center Guide , Call Center Optimization , Call Center Simulations , Call Center Customer , Call Center Consultant , Experienced Call Center , Successful Call Center , Help Center Feedback , Knowledge Center Feedback , Developer Center Feedback , Center Feedback Form , Solutions Center Feedback , Call Center Feedback , Feedback Center Module , Read More...
Talent Management
Talent management solutions encompass all the applications necessary for handling personnel-related tasks for corporate managers and individual employees from the point of hire to the point of...
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Documents related to » call managers


HP: Why Not Just Call It “e-Vectra.com”?
HP succumbing to the trend for simple, sealed case PC’s, will release the e-Vectra in April. E-look before you e-leap.

call managers  Why Not Just Call It “e-Vectra.com”? Event Summary [PCWeek - 22 February 2000] Hewlett-Packard Co. [NYSE:HWP] today joined the industry movement toward low-cost, legacy-free desktop PC systems by unveiling its e-Vectra corporate desktop line, the company's first e-PC product designed for the workplace. The dictionary-sized computer tower features a new look and weighs just under 8 pounds, making it about 75 percent smaller than traditional commercial desktop PCs, according to HP officials in Read More...
CRM, Success, and Best Practices: A Wake Up Call Part One: Searching and Establishing the Business Parameters of CRM
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the management strategy used to implement

call managers  Practices: A Wake Up Call Part One: Searching and Establishing the Business Parameters of CRM In Search of a Charter Customer relationship management (CRM) represents a powerful and sophisticated set of software applications that are designed to leverage the efforts of customer-facing functions such as sales, marketing, and customer service. The CRM industry continues to flounder due to high costs and perceived high failure rates. Despite thousands of pages of analyst reports and hundreds of books Read More...
Why a Call-centric CRM?
Traditional CRM systems have evolved to be used by the entire company (sales, marketing, customer service, accounting, and management), but in doing so they

call managers  a Call-centric CRM? Traditional CRM systems have evolved to be used by the entire company (sales, marketing, customer service, accounting, and management), but in doing so they have lost their focus on the primary user--sales. As such, salespeople get stuck with a CRM system that does not increase sales activity, but instead, bogs them down and decreases activity, which subsequently decreases sales. Download this report to learn the criteria that should dominate the decision as to which CRM should be Read More...
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation
Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied

call managers  staffers linked to virtual call centers. Business processes are more sophisticated, with inbound and outbound calling to handle promotions, real-time offers, marketing campaign support, and routing and escalation of calls to subject matter experts in the back office. And with more complex product and service offerings - plus greater reliance by organizations on contact center operations - volumes have greatly increased, compounding management and planning issues. To achieve targeted performance levels, Read More...
4 Things You Should Think of Before Going Postal on Customer Service
We’ve all had bad experiences with customer service yet we still expect them to be great each time we call. I’m not saying that we should expect the worst, but

call managers  not waiting for your call and may be working on several issues at the same time. They will establish priorities and your problem might not be as important as someone else’s. Most people talking and writing about customer service do it from a customer’s perspective, but I know these things because I worked in customer service and I can tell you that the most frustrating thing is to want to help and not be able to do it. In conclusion, remember that in order to “humanize” the customer service experi Read More...
Podcast: A Project Manager's Guide to Business Performance Management
As business performance management (BPM) has expanded into virtually all areas of business, project managers have been broadening their soft management skills

call managers  to that of the organization—basically matching what an employee wants to do with what a company needs to get done. It can be used to identify how employees are achieving against the goals created to identify top performers for retention and leadership development. All of these tie in soft factors in terms of utilizing information that doesn't reside in databases to develop a performance-based solution. This is key in how project management can apply performance management tools and techniques. Since Read More...
How to Save $20,500 on Call Center Software
Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers

call managers  to Save $20,500 on Call Center Software Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers. This white paper discusses the benefits of call center software, features of call center software, and the costs you can expect when you start using call center software. There is also a cost breakdown that shows you how to save money on your call center software. Read More...
4 Human Resource Documents Managers Can't Live without
To maintain an efficient and legally compliant company, your human resources (HR) functions play a much greater role than you might think. One of the best ways

call managers  Human Resource Documents Managers Can't Live without To maintain an efficient and legally compliant company, your human resources (HR) functions play a much greater role than you might think. One of the best ways to organize your HR functions is with the documents your HR department creates, including your company's employee handbook and policies. Find out how an HR document solution can help you customize templates for these and many other important forms and procedures. Read More...
How Retailers are Answering the Call of Mobile Shopping
Find out what you need to know about mobile shopping from every key angle in Answering the Call: Emerging Best Practices in Consumer Mobile.

call managers  Retailers are Answering the Call of Mobile Shopping How Retailers are Answering the Call of Mobile Shopping Mobile shopping is the next giant wave in retailing, but are you positioned to get your fair share of the dollars? Find out what you need to know about mobile shopping from every key angle in Answering the Call: Emerging Best Practices in Consumer Mobile. You'll learn about the current trends in mobile shopping the different mobile marketing approaches you can take—along with their pros and cons Read More...
Onboarding: The Critical Role of Hiring Managers
The person within your organization who has the power to make or break a new employee’s success is the hiring manager. This white paper describes best practices

call managers  The Critical Role of Hiring Managers The person within your organization who has the power to make or break a new employee’s success is the hiring manager. This white paper describes best practices and shows the importance of managers employing these best practices for onboarding new employees. BEGINLYX Read More...
Genius Project
Genius Project is designed for different users, including team members, project managers, executives, and stakeholders. Genius Project provides standard

call managers   Read More...
Stemcell Technologies
Before purchasing a complete CRM solution, StemCell's, sales and marketing managers met with the sales team and support staff to discuss their requirements and

call managers  Technologies Before purchasing a complete CRM solution, StemCell's, sales and marketing managers met with the sales team and support staff to discuss their requirements and to gain insight into what information each department needed, how they wanted to work, and how their working styles impacted each others departments. Read More...
Pricing for Profit in the Consumer Products Industry: Empowering Pricing Managers for Greater Bottom-Line Impact with Improved Market Price Intelligence
Rapidly changing market dynamics in the consumer products industries mean price management is critical to a positive bottom line. This white paper examines the

call managers  for Profit in the Consumer Products Industry: Empowering Pricing Managers for Greater Bottom-Line Impact with Improved Market Price Intelligence Rapidly changing market dynamics in the consumer products industries mean price management is critical to a positive bottom line. This white paper examines the evolving role of the pricing and revenue manager and how the field of market price intelligence is powering a new era of price management. With pricing intelligence, today’s pricing managers are Read More...
FinancialForce.com Announces PSA Summer ’12 for Professional Services Managers
Also launched in time for Dreamforce 2012, the sibling of FinancialForce Accounting, PSA Summer  ’12, continues FinancialForce.com's mission to help

call managers  com Announces PSA Summer ’12 for Professional Services Managers Also launched in time for Dreamforce 2012, the sibling of FinancialForce Accounting , PSA Summer  ’12, continues FinancialForce.com's mission to help professional services companies gain visibility into their operations to increase revenue and profits, building on the professional services automation product FinancialForce.com acquired from Appirio in 2010. PSA Summer ’12, provides visibility into the factors affecting Read More...

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