Home
 > search for

Featured Documents related to »  call recorders


A VoIP Primer-Everything You Need to Know about VoIP
Are you considering voice over Internet protocol (VoIP) for your organization? We’ll take a comprehensive look at how VoIP works, and what you should know

call recorders  if your originating telephone call will route through the Internet or via the public phone system. The initial telephone protocols to traverse the Internet were many, and required a substantial knowledge of protocols, definitions, recommendations, and standards such as inter-asterisk exchange (IAX), SIP, H.323, H.225, real-time transport protocol (RTP/RTCP), remote function call (RFC) 3550, H.245, H.501, H.450, H.460, T.120, T.38, Skinny Call Control Protocol (SCCP), Unified Networks IP Stimulus Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » call recorders


Help Is on the Line for Call Center Challenges
Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover.Multi

call recorders  on the Line for Call Center Challenges Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels and reducing queuing and routing times have always been on the list of Read More...
Answering the Call: Emerging Best Practices in Consumer Mobile
The short list of what retailers need from first-generation mobile capabilities is surprisingly long, spanning deep product information, ratings and reviews

call recorders  the Call: Emerging Best Practices in Consumer Mobile The short list of what retailers need from first-generation mobile capabilities is surprisingly long, spanning deep product information, ratings and reviews, scanning capabilities, full commerce, and more. Download this white paper to learn more about the state of consumer mobile in retail today, as well as the mobile use cases that retailers have currently deployed. Download now. Read More...
IP Phone Buyer’s Guide
Long-term cost savings and extensive feature sets make voice over Internet protocol (VoIP) phone systems an attractive option for many businesses. But with

call recorders  - hassle-free installation, centralized call management, scalability, hot desking and easy integration with business applications are all factors prompting companies to swap their POTS (plain old telephone service) for an IP PBX (Internet Protocol Private Branch eXchange) system. The bottom line with IP phones is that they offer businesses a user friendly and easy-to-manage alternative to traditional phone systems. Such innovation, however, comes at a price; a single IP phone can range from $150 to $700 Read More...
Why .NET Technology Is Important for ERP
.NET technology is a wake-up call, and some people are sleeping through it! Remaining competitive means mission-critical software systems, such as enterprise

call recorders  and business rules | call managed code and business rules | callback code and business rules | calling managed code and business rules | classes code and business rules | code vs. managed and business rules | code vs. managed code and business rules | compiled managed code and business rules | console code and business rules | create technology and business rules | data technology and business rules | debug managed code and business rules | debugging managed code and business rules | define managed code Read More...
Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

call recorders  Relationship Management (CRM) (Wikipedia) Call Centre (Wikipedia) Call Center Buyer's Guide Call-center technology can deliver huge benei ts to your bottom line by boosting revenues and enhancing customer experience. Call Center is also known as : contact center technology , Virtual Call Center , Free Call Center Software , Call Centre , Call Center Software , Call Center Solutions , Call Center Services , Call Center Outsourcing , Call Center Resources , Customer Contact Center Solutions , Contact Read More...
Best Phone Systems for an Effective Call Center: Editor’s Top Picks
Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily

call recorders  Systems for an Effective Call Center: Editor’s Top Picks Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system. Read More...
How to Survive a Software Selection Project When Your Boss Is a Sociopath
Is your boss the main reason you call in sick on Monday mornings? Do you need to “manage” your boss in order to get any work done? Do you find yourself in the

call recorders  the main reason you call in sick on Monday mornings? Do you need to “manage” your boss in order to get any work done? Do you find yourself in the position of having to defend your boss when talking to colleagues? Hello , your boss might be a sociopath. This may or may not be news to you. Time for a quick quiz. I am going to refer to your boss as “he,” but sociopathic tendencies are an equal-opportunity affliction, as you may know. Your Sociopathic Boss and You: The Red Flags Does your boss Read More...
xTuple xChange, Add on to Your ERP
In a call yesterday with xTuple's Ned Lilly, we had a chance to catch up on the open source ERP vendor's current business. I wanted to say a word about the

call recorders  Your ERP In a call yesterday with xTuple 's Ned Lilly, we had a chance to catch up on the open source ERP vendor's current business. I wanted to say a word about the company's recently launched xChange online store , which I think is a smart way for an open source enterprise software vendor to provide clients convenient access to community and partner innovations. It may also be a cost-effective means for acquiring specific ERP-related functionality and services as needed.  In the free and open source so Read More...
Off-shoring: Are You Getting Your Money's Worth?
Are companies that offshore software development, call center operations, and remote implementations really saving money? Are customers and users realizing

call recorders  enterprise-wide software implementations, or call center operations, companies must approach these opportunities with their eyes wide open. Such activities as due diligence, reference checks, and financial statement analysis cannot be taken for granted just because of a pot of potential savings at the end of the offshore rainbow. An offshore company having a point of presence in the US is not a guarantee for success. We are not talking about the SAP s of the world. We are describing companies for which Read More...
Why Progressive Businesses Use Cloud-Based Call Center Software
No longer are call centers hardware-centric. Capital costs have dropped considerably, and features have multiplied. With cloud call center software, the

call recorders  Progressive Businesses Use Cloud-Based Call Center Software No longer are call centers hardware-centric. Capital costs have dropped considerably, and features have multiplied. With cloud call center software, the hardware that does the heavy lifting is located elsewhere and services are delivered over the Internet. Starting a call center now requires a much lower initial investment, making the call center a real option even for small startups. Download this white paper to learn more. Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

call recorders  Internet, e-mail, fax, the call center, etc. Though CRM mega-vendors often want users to rip and replace their entire IT infrastructure with the mega-vendor's software stack, many clients view their legacy systems as mission-critical, and might prefer a CRM solution that will protect their investment by plugging into their existing infrastructure. To be sure, services institutions live and die by the services and products they provide to fickle and demanding customers, and they need to be able to change Read More...
Master Data Management and Accurate Data Matching
Have you ever received a call from your existing long-distance phone company asking you to switch to its service and wondered why they are calling? Chances are

call recorders  you ever received a call from your existing long-distance phone company asking you to switch to its service and wondered why they are calling? Chances are the integrity of its data is so poor that the company has no idea who many of its customers are. The fact is, many businesses suffer from this same problem. The solution: implement a master data management (MDM) system that uses an accurate data matching process. Read More...
Reconciliation: A Basis for Interconnect Settlements
When telecom operators interconect to send or receive different types of traffic, call detail records (CDRs) are generated at both ends. These CDRs need to be

call recorders  different types of traffic, call detail records (CDRs) are generated at both ends. These CDRs need to be reconciled periodically to find errors, if any. While there are industry standards for resolving these errors, comprehensive reconciliation solutions do exist that focus on the issue from a billing perspective. Read More...
Small Call Centers: Challenges and Opportunities
Call centers are mission critical to companies of all sizes. The quality of customer care is one way a smaller company can outshine its larger competitors. All

call recorders  Call Centers: Challenges and Opportunities Call centers are mission critical to companies of all sizes. The quality of customer care is one way a smaller company can outshine its larger competitors. All call centers regardless of size have the same needs to drive customer satisfaction, grow revenues, control costs, and capture valuable market intelligence. Learn about an integrated call center solution designed for the needs of smaller companies. Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others