Home
 > search for

Featured Documents related to »  call recording service


Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

call recording service  call center products | call center recording solutions | call center report | call center representative | call center software solution | call center solution | call center solutions group | call center specialists | call center staffing solutions | call center strategy | call center system | call center technology | call center tools | call center | call center management | call center outsourcing | call center software | call center solution | call center systems | call center technology | canadian Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » call recording service


Vertical Solutions Partners with CallCopy to Enhance Customer Experience and Field Service Management Platform
CallCopy and Vertical Solutions today announced a new partnership, agreeing to integrate CallCopy's cc:Discover Call Recording and Workforce Optimization suite

call recording service  to integrate CallCopy's cc:Discover Call Recording and Workforce Optimization suite with Vertical Solutions' cloud-based VServiceManagement and VContactCenter. Vertical Solutions is known for its field service management platform to which it has added the capability to create a library of customer interaction records. As a result, customers and client-facing employees can now access and reuse knowledge accumulated over time. Additionally, cc:Discover can be used towards achieving better Read More...
Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem

call recording service  outsourced. You need to call a toll-free number. The agony begins. A recording instructs you to select from multiple options. By the end of this first message you have forgotten what they were! More canned music followed by more choices. If you are really tenacious, you are finally connected with a living being. From the heavy accent it is apparent that Bert' or Nancy' is more likely to go home to an apartment in Mumbai than Memphis. Cost cutting is at epidemic levels and the Holy Grail of the customer Read More...
Navigating Between Service Management Scylla & Charybdis - Part 3
Part 1 of this series analyzed the phenomenon of the service economy or the increasing importance of the service sector in industrialized economies. Especially

call recording service  Happening? For one, the call center and field service workforce are typically managed by separate groups, using different and disconnected point solutions and processes to do their jobs and recording different information about the customer and service incidents. Secondly, call center service is conducted a few minutes at a time, in a single step: the phone rings (or the Internet chat window pops up) and the interaction starts. Conversely, depending on a complexity of the issue, a field service task may Read More...
Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer

call recording service  enable development of virtual call centers and provide process support to develop integrated service networks. SAP CRM delivers the tools necessary to establish proactive aftersales service and support management of customer touch points. The business processes support ed by the service functionality of SAP CRM include: Service order management Streamline interactions with customers by processing service quotations and service orders from initial receipt to billing and analysis Service contract Read More...
Zef Scientific Selects IFS Enterprise Service Management
IFS has announced that Zef Scientific, Inc., a multi-vendor service provider for high-performance liquid chromatography؎mass spectrometry (HPLC-MS) systems used

call recording service  both prearranged and emergency calls to its technicians without increasing administrative staff.   Zef Scientific reportedly chose IFS Mobile Workforce Management (over FieldOne, among others) to optimize schedules and dispatches in real time and to record field activity. It will also incorporate IFS Field Service Management with an additional interactive customer Web portal component, to allow customers to manage labor, customer information, parts usage, returns disposition, product installed base Read More...
Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However, a trend has recently emerged

call recording service  for services, SOA is typically designed for organizations to manage their ERP systems internally. SaaS, on the other hand, is fully managed remotely by the vendor delivering the ERP system to SMB organizations, many of which do not have the expertise, infrastructure, or financial means to manage these systems themselves. ERP for Services: Integrated Versus Best-of-Breed Today's ERP for services marketplace has upped the ante in delivering affordable, fully integrated ERP systems. The rising popularity of Read More...
Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including

call recording service  apply. This is shown schematically in Figure 1 where CRM acts as the lens for the customer to focus all the different operations into a single view for the customer. Figure 1 If the skill of CRM is to develop customer relationships, then there is a legitimate argument to promoting the service team as potentially better equipped and therefore more able to establish a long term relationship with the customer, than the sales team. The biggest hurdle to overcome is to get the business to realize this as a pot Read More...
Why Progressive Businesses Use Cloud-Based Call Center Software
No longer are call centers hardware-centric. Capital costs have dropped considerably, and features have multiplied. With cloud call center software, the

call recording service  Progressive Businesses Use Cloud-Based Call Center Software No longer are call centers hardware-centric. Capital costs have dropped considerably, and features have multiplied. With cloud call center software, the hardware that does the heavy lifting is located elsewhere and services are delivered over the Internet. Starting a call center now requires a much lower initial investment, making the call center a real option even for small startups. Download this white paper to learn more. Read More...
Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

call recording service  improve customer service,voice customer,customer service email,customer experience,customer care solutions,customer service training programs,business solutions,improve customer satisfaction,customer service surveys,customer loyalty training,crm software,improving customer satisfaction Read More...
Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It
While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in

call recording service  unnecessary dispatches or service calls, they are most interested in enveloping their customers with the right level of service information via the channels where customers prefer to receive such information. Learn how connecting with customers allows these companies to outperform their peers in key customer-facing and financial metrics. Read More...
Self Service Business Intelligence
Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical

call recording service  Ziff Davis,Ziff Davis white paper,self service BI,self service business intelligence,data repository Read More...
6 Secrets to Simplify Field Service
Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts

call recording service  field service,field service management,FSM software,field service software,field service scheduling software,ServiceMax Read More...
A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

call recording service  improving first-time fix rates, call center productivity, and dispatch avoidance metrics. Until 2009, Servigistics referred to its suite of modules collectively as strategic service management (SSM). Post Merger: New Servigistics Then, in 2009, under the auspices of its new financial backers, Marlin Equity Partners , Servigistics merged with (or, better said, annexed) a major part of former Click Commerce , which brought a few service execution solutions to the portfolio. In TEC ’s three-part article Read More...
Is Your Current HR Service Delivery Model Working for You?
This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class

call recording service  HR service delivery model,human resources service delivery,workforce service delivery,streamlined HR service delivery,hr operational excellence,HR service delivery trends,PeopleSoft Workforce Communications,PeopleSoft HelpDesk for Human Resources,Oracle HCM Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others