-
Abstract:
Managing huge volumes of customer e-mail can be a daunting challenge. Indeed, for organizations that deal with a high volume
of e-mail, shaving seconds off average e-mail response time can save hundreds of thousands of dollars. The key to managing
this influx is to reduce average total e-mail response ti (...)
Excerpt related to
call routing software:
Reducing Total E-mail Response Time. Source: emailtopia. Document Type: White Paper Description: Managing huge volumes of
customer ...
Published:
2010-08-09
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Abstract:
In less than six months, RxAmerica was able to respond to unprecedented call volume—primarily from seniors seeking information
on the US Medicare prescription drug program—by increasing their service representative population by more than 500 percent,
and by opening 6 new call centers. The cornerston (...)
Excerpt related to
call routing software:
Enterprise Saves Over $1 Million on Sophisticated Call Routing to Nine Locations. ...
The cornerstone of their solution: a hosted call routing platform. ...
Published:
2010-03-11
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
call routing software:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
Emerging Services for Wireless Carrier Networks--Design Abstract. Analysis for Emerging Services for Wireless Carrier Networks
The transition to IP A wireless carrier s national or regional next generation core network will be an all-IP network in the
sense that IP will be the network layer (L3) protocol. (...)
Excerpt related to
call routing software:
Emerging Services for Wireless Carrier Networks--Design Abstract. Analysis for Emerging Services for Wireless Carrier Networks
The transition to IP...
Published:
2010-03-11
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Abstract:
Get SMB Phone Systems Buyer's Guide from Focus.Free whitepapers by Technology Evaluation Centers (TEC). If you are a small
to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy.
You must quickly identify your specific needs before yo (...)
Excerpt related to
call routing software:
Get SMB Phone Systems Buyer's Guide from Focus.Free whitepapers by Technology Evaluation Centers (TEC). If you are a small
to medium business (SMB)...
Published:
2010-03-11
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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
call routing software:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
-
Excerpt related to
call routing software:
... One enabler is the software as a service (SaaS) or on-demand ... For
example, organizations can configure call routing systems to automatically identify high-value
...
Published:
2010-02-04
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Abstract:
Teloquent introduced a new release of its software to integrate phone and web-based customer service. (...)
Excerpt related to
call routing software:
Teloquent introduced a new release of its software to integrate phone and web-based customer service.
Published:
2000-04-21
-
Abstract:
Get SMB Phone Systems Buyer's Guide from Focus.Free whitepapers by Technology Evaluation Centers (TEC). If you are a small
to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy.
You must quickly identify your specific needs before yo (...)
Excerpt related to
call routing software:
Get SMB Phone Systems Buyer's Guide from Focus.Free whitepapers by Technology Evaluation Centers (TEC). If you are a small
to medium business (SMB)...
Published:
2010-03-11
-
Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
call routing software:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Abstract:
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility.
When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines
the lapses and promises in providing service (...)
Excerpt related to
call routing software:
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility.
When faced ...
Published:
2004-11-02
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Abstract:
Voice over IP Manageability. Get Free Documents Related To Voice over IP Manageability. The average personal computer (PC)
costs an enterprise $10,000 (USD) per year to own and maintain—five times the purchase price of the hardware and software!
Is it possible to reduce the total cost of ownership (TCO) (...)
Excerpt related to
call routing software:
Voice over IP Manageability. Get Free Documents Related To Voice over IP Manageability. The average personal computer (PC)
costs an enterprise $10,...
Published:
2010-03-11
-
Excerpt related to
call routing software:
... VoIP Software Different VoIP software applications offer different
capabilities. Call routing, messaging features, remote administration, e-mail integration
...
Published:
2008-05-01
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Abstract:
Enterprise PBX Buyer's Guide : Features and Services That Matter. Reports and Other Complex System to Use In Your Organization
Related to an Enterprise PBX Buyer's Guide. The reasons most enterprises upgrade to an IP PBX system range from wanting to
replace outdated equipment, to saving money, to adding n (...)
Excerpt related to
call routing software:
Enterprise IP PBX Buyer's Guide: Features and Services That Matter. Source: VoIP-News. Document Type: Checklist/Guide
Description:
Published:
2010-03-11
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Abstract:
Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable
systems? This leads to unavailable agents and, consequently, long waits for your customers. Are all call centers like this?
No. Call centers using a common hosted platform share (...)
Excerpt related to
call routing software:
Maximizing the Savings of Call-center Multisourcing While Protecting Service Levels. Source ...
Are all call centers like this? No. Call ...
Published:
2010-03-11
-
Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
call routing software:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
-
Abstract:
Your Challenge: Get Decision Makers' Approval for Hacking your PBX. Specific, Measurable, Achievable, Relevant and Time-Bound.
The days of telephone switchboard operators are long gone. In today's electronic age, through private branch exchange
(PBX) technology, operators have been replaced with Inte (...)
Excerpt related to
call routing software:
Hacking Your PBX: 15 Ways to Make the Most of a Modern Phone System. Source: VoIP-News. Document Type: White Paper Description:
The ...
Published:
2010-03-11
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Abstract:
This complete rating detail report covers the vendor or provider's responses to TEC's comprehensive research model. The report
answers your concerns about how your chosen vendors will support your requirements. (...)
Excerpt related to
call routing software:
... XML; Import data via function call or API; ... Approval , Product Information
Management (PIM) Software Evaluation Report. Routing and Approval On-line routing
and ...
Published:
-
Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
call routing software:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
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Abstract:
Lilly continues to invest uncompromisingly in R&D, and consequently espouses a convincing broad but compact product portfolio
for its target market. (...)
Excerpt related to
call routing software:
Lilly continues to invest uncompromisingly in R&D, and consequently espouses a convincing broad but compact product portfolio
for its target market.
Published:
2003-02-19