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Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

call statistics  accuracy at predicting average call length and agent availability. Quality Monitoring: Don't be the last to discover that your contact-center service isn't up to snuf . Interactive Intelligence's Interactive Supervisor feature transforms real-time system, workgroup and queue statistics into readily viewable graphs and tables, and it summarizes activities throughout both your communications system environment and the interaction process. Routing: Subjecting customers to voicemail hell creates frustration a Read More...
Business Intelligence (BI)
Business intelligence (BI) and performance management applications enable real-time, interactive access, analysis, and manipulation of mission-critical corporate information. These applications pro...
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Documents related to » call statistics


Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

call statistics  Control Contact Reporting Systems Call Monitoring Systems Manager Desktop systems Contact recording systems Converged voice/data networking Bottom Line: Calculating return on a contact center investment Summary 2005 Zeacom Limited. All copyright, other intellectual property and information in this material is the property of Zeacom Limited. No part of this document may be copied, adapted, modified, reproduced or transmitted in any form by any means without prior written consent of Zeacom Limited. In addit Read More...
CRM Analytics Brings More Profitability
Targeting your best customers and personalizing your relationship with them, implies an in-depth understanding of their behavior.

call statistics  with the development of Call Centers, sales forces benefited from a new sales channel favoring low cost interaction with customers. While phone and e-mail interactions have surely decreased operating costs, they have created higher costs for implementing CRM technology and software licenses acquisition. The perfect example is with Societe Generale a leading French bank, carrying one of the biggest CRM projects in Europe (a 260 M Euros project), intending to consolidate their customer and prospect Read More...
Six Steps to Manage Data Quality with SQL Server Integration Services
Without data that is reliable, accurate, and updated, organizations can’t confidently distribute that data across the enterprise, leading to bad business

call statistics  trials, visit www.MelissaData.com or call 1-800-MELISSA. About Total Data Quality Integration Toolkit (TDQ-IT) TDQ-IT is a full-featured enterprise data integration platform that leverages SQL Server Integration Services (SSIS) to provide a flexible, affordable solution for total data quality and master data management (MDM) initiatives. For a free trial visit www.MelissaData.com/tdq About Microsoft Founded in 1975, Microsoft (Nasdaq MSFT ) is the worldwide leader in software, services and solutions Read More...
CRM Buzzwords and Trends for 2009
Customer relationship management (CRM) is more than a technology. It’s a business strategy that aims at identifying customers and their needs and then creating

call statistics  you can turn your call center from a cost center to a profit center. CRM Offerings at a Glance CDC Software - The Pivotal CRM platform and the applications built upon it are highly flexible, enabling customers to mold the software to fit the way they do business. Extreme architectural flexibility cuts down on the time and cost of customizing Pivotal CRM solutions and allows businesses to create the internal processes and external customer experience that fit their strategy and vision. Exact Software – Read More...
Revolution R Enterprise
Revolution R Enterprise is production-grade analytics software built upon the powerful open source R statistics language. With commercial enhancements and

call statistics  R Enterprise Revolution R Enterprise is production-grade analytics software built upon the powerful open source R statistics language. With commercial enhancements and professional support for real-world use, it brings higher performance, greater scalability, and stronger reliability to R—at a fraction of the cost of legacy products. Read More...
Enterprise Phone Systems Buyer’s Guide
Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand

call statistics  features - these include: Call statistics - Allows users to track and report details, such as call recipient, duration of call and on-hold time, of all calls to an extension Dial plans - Directs a call to the least congested and least expensive path in a network Security features - prevents unauthorized access to calls, voice mail and so forth. Examples of VoIP security solutions include firewalls, device authentication, privacy signaling and encryption. Monitoring features - includes features such as Read More...
NetGenesis Predicts The Future From Mouse Trails
NetGenesis recently released NetGenesis 5, a suite of web analytics applications that do more than report simple web statistics. NetGenesis claims that its new

call statistics  and recommendation, campaign management, call center management, and many other analytics and operational components. Thus NetGenesis is an attractive acquisition target for CRM vendors. This would be beneficial to clients because tight integration among CRM components enhances functionality and reduces implementation time. Vendor Recommendations In the short-term NetGenesis appears to be on the right track with its product and service enhancements. A particular focus on scalability and integration with Read More...
Small Call Centers: Challenges and Opportunities
Call centers are mission critical to companies of all sizes. The quality of customer care is one way a smaller company can outshine its larger competitors. All

call statistics  Call Centers: Challenges and Opportunities Call centers are mission critical to companies of all sizes. The quality of customer care is one way a smaller company can outshine its larger competitors. All call centers regardless of size have the same needs to drive customer satisfaction, grow revenues, control costs, and capture valuable market intelligence. Learn about an integrated call center solution designed for the needs of smaller companies. Read More...
Case Study: Connected Capacity
While analyzing load statistics with its key carriers, a multinational manufacturer and distributor noticed that deadhead mileage statistics were excessive

call statistics  Study: Connected Capacity While analyzing load statistics with its key carriers, a multinational manufacturer and distributor noticed that deadhead mileage statistics were excessive. Often, inbound trucks delivering goods into its facilities had different dispatchers than those handling outbound loads. The company needed to improve communication with carriers. Learn about the solution that helped save money by reducing deadhead mile charges. Read More...
Tis The Season for Call Center Fraud
To optimize customer buying experience and create a human connection to their brand, online retailers, or eTailers, increasingly turn to call centers. Although

call statistics  The Season for Call Center Fraud To optimize customer buying experience and create a human connection to their brand, online retailers, or eTailers, increasingly turn to call centers. Although many eTailers invest in technology to thwart online fraud, many have ignored protecting their own call centers. Thus, these centers have not had the same level of fraud deterrence. Learn more about detecting call center fraudsters among a sea of valid shoppers. Read More...
Best Phone Systems for a Successful Call Center
The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities, reducing costs

call statistics  Systems for a Successful Call Center The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities, reducing costs, maximizing productivity, and improving customer satisfaction. This paper reviews seven leading call center phone systems in order to help phone system buyers make the right purchasing decisions on phone system features, reliability, scalability, and cost effectiveness. Read More...
xTuple xChange, Add on to Your ERP
In a call yesterday with xTuple's Ned Lilly, we had a chance to catch up on the open source ERP vendor's current business. I wanted to say a word about the

call statistics  Your ERP In a call yesterday with xTuple 's Ned Lilly, we had a chance to catch up on the open source ERP vendor's current business. I wanted to say a word about the company's recently launched xChange online store , which I think is a smart way for an open source enterprise software vendor to provide clients convenient access to community and partner innovations. It may also be a cost-effective means for acquiring specific ERP-related functionality and services as needed.  In the free and open source so Read More...

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