Home
 > search for

Featured Documents related to »  call statistics


Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

call statistics  accuracy at predicting average call length and agent availability. Quality Monitoring: Don't be the last to discover that your contact-center service isn't up to snuf . Interactive Intelligence's Interactive Supervisor feature transforms real-time system, workgroup and queue statistics into readily viewable graphs and tables, and it summarizes activities throughout both your communications system environment and the interaction process. Routing: Subjecting customers to voicemail hell creates frustration a Read More

Business Intelligence (BI)
Business intelligence (BI) and performance management applications enable real-time, interactive access, analysis, and manipulation of mission-critical corporate information. These applications pro...
Start evaluating software now
Country:
 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » call statistics


Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

call statistics  Control Contact Reporting Systems Call Monitoring Systems Manager Desktop systems Contact recording systems Converged voice/data networking Bottom Line: Calculating return on a contact center investment Summary 2005 Zeacom Limited. All copyright, other intellectual property and information in this material is the property of Zeacom Limited. No part of this document may be copied, adapted, modified, reproduced or transmitted in any form by any means without prior written consent of Zeacom Limited. In addit Read More
Six Steps to Manage Data Quality with SQL Server Integration Services
Without data that is reliable, accurate, and updated, organizations can’t confidently distribute that data across the enterprise, leading to bad business

call statistics  trials, visit www.MelissaData.com or call 1-800-MELISSA. About Total Data Quality Integration Toolkit (TDQ-IT) TDQ-IT is a full-featured enterprise data integration platform that leverages SQL Server Integration Services (SSIS) to provide a flexible, affordable solution for total data quality and master data management (MDM) initiatives. For a free trial visit www.MelissaData.com/tdq About Microsoft Founded in 1975, Microsoft (Nasdaq MSFT ) is the worldwide leader in software, services and solutions Read More
Going from Good to Great
Creating a great Website depends on strategy, and the investment of time and energy in continuous improvement. Learn how techniques like search engine marketing

call statistics  These tools often motivate call to action as they are aimed at validating the need for a product or service.   4. Increase Conversions A conversion can be anything that you feel helps execute business strategy- from a click to a particular page, an email, or even the action of commenting on a blog. Whatever you feel helps your organisation meet its goals and objectives. Web analytics such as Google Analytics, coreDNA Statistics or Omniture are the best place to start to help you increase your conversion Read More
CRM Buzzwords and Trends for 2009
Customer relationship management (CRM) is more than a technology. It’s a business strategy that aims at identifying customers and their needs and then creating

call statistics  you can turn your call center from a cost center to a profit center. CRM Offerings at a Glance CDC Software - The Pivotal CRM platform and the applications built upon it are highly flexible, enabling customers to mold the software to fit the way they do business. Extreme architectural flexibility cuts down on the time and cost of customizing Pivotal CRM solutions and allows businesses to create the internal processes and external customer experience that fit their strategy and vision. Exact Software – Read More
Six Essential Considerations When Choosing a Field Service Software Solution
There are numerous CRM, call center, help desk and ERP solutions available that can help companies control and manage their call center and customer support

call statistics  There are numerous CRM, call center, help desk and ERP solutions available that can help companies control and manage their call center and customer support activities more effectively. However, field service requirements are much more complex and diverse than call center and customer support functions. Therefore, it is essential that companies considering software for field service evaluate, select, and deploy software designed specifically for field service. If you're in the process of evaluating field Read More
Why Demandware Is Out in Front in the Digital Commerce Sector
Whether you call it e-commerce, e-retailing, digital commerce, or something else entirely, there is a veritable revolution going on in the internet commerce

call statistics  Commerce Sector Whether you call it e-commerce, e-retailing, digital commerce, or something else entirely, there is a veritable revolution going on in the internet commerce space. While consumers continue to seek and expect near-perfection in the digital commerce experience, vendors have been struggling to deliver what should be a seamless experience across channels. Demandware has been particularly assertive about tackling this, developing from a SaaS newcomer in 2004 into a leading omni-channel Read More
Using CRM to Boost Call Center Performance
Call centers are the focal point of customer experience and can create a valuable competitive advantage. Providing call center staff and their managers with the

call statistics  CRM to Boost Call Center Performance Call centers are the focal point of customer experience and can create a valuable competitive advantage. Providing call center staff and their managers with the right customer relationship management (CRM) tools for interdepartmental coordination, real-time pipeline visibility, a centralized database, and actionable intelligence improves overall performance and accountability. This white paper aims to enable CRM strategy. Read More
Help Is on the Line for Call Center Challenges
Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover.Multi

call statistics  on the Line for Call Center Challenges Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels and reducing queuing and routing times have always been on the list of Read More
CRM for Financial and Insurance Markets RFI/RFP Template
Insurance and Investment,Marketing Automation,Sales Force Automation (SFA),CRM Analytics,Call Center and Customer Service,Professional Services

call statistics  Automation (SFA) CRM Analytics Call Center and Customer Service Professional Services Automation (PSA) e-CRM E-Mail Response Management Industry Vertical Module Availability Product Technology This functional and technical requirement set template covers industry-standard functional criteria of CRM for Financial and Insurance Markets that can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template, it is a working document that serves Read More
Tier 3 And Tier 4 ... Where Do You Go If You Don't Know, What You Don't Know.
If you are an executive in a Tier 3 or Tier 4 manufacturing company and you have wondered where to start, whom to call, what questions to ask, this article is

call statistics  needed a computer, you called IBM , if you were a manufacturing company, you purchased MAPICS because your finance people said so. Later, the IBM Systems Engineer showed up to install the software with your data processing department after everyone went home for the next three-day holiday (just in case). Next your data entry operators began entering data right away to an eight-inch diskette, which was then loaded into a 10-diskette magazine and fed into your computer by one of your three full time Data Read More
Purchasing CRM for Contact Centers
Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you

call statistics  everyone is. A company’s call center is no different. But how do you manage your call center to run as efficiently and productively as possible? While CRM software will represent an investment when initially implemented, it offers the possibility for a favorable return on investment. See how a CRM solution can benefit your call center. Read More
Why Progressive Businesses Use Cloud-Based Call Center Software
No longer are call centers hardware-centric. Capital costs have dropped considerably, and features have multiplied. With cloud call center software, the

call statistics  Progressive Businesses Use Cloud-Based Call Center Software No longer are call centers hardware-centric. Capital costs have dropped considerably, and features have multiplied. With cloud call center software, the hardware that does the heavy lifting is located elsewhere and services are delivered over the Internet. Starting a call center now requires a much lower initial investment, making the call center a real option even for small startups. Download this white paper to learn more. Read More
Seeing through the Fog: Managing Application Performance in the Cloud
Much of a network professional’s time is spent in the weeds—fixing what breaks and trying to keep infrastructure humming so users don’t call the help desk

call statistics  humming so users don’t call the help desk. Climbing out of the weeds to take in the big picture and lay the groundwork for better future performance seems a luxury. This report introduces best practices for improving the performance of mission-critical networked applications and provides pointers for what to look for in a measurement tool in a WAN-optimized environment. Read More

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others