X
Browse RFP templates
Visit the TEC store for RFP templates that can save you weeks and months of requirements gathering, and help ensure the success of your software selection project.
Browse Now


Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 call tracking database


Task Management with Multistage Tracking
One of the biggest challenges a project manager faces is the difficulty of tracking project progress once a project has been started. It can be difficult to

call tracking database  PSNext. Visit http://www.sciforma.com/ or call 800-533-9876 for more information on PSNext or to schedule a personalized PSNext demonstration. Searches related to Task Management with Multistage Tracking : Advance Task Manager | Advanced Task Manager | Best Task Management | Best Task Manager | Best Task Manager Software | Daily Task Management | Free Task Management Software | Issue Management Software | Online Task Manager | Personal Task Manager | Project Management Application | Project Management

Read More


Browse RFP templates

Visit the TEC store for RFP templates that can save you weeks and months of requirements gathering, and help ensure the succes of your software selection project.

Browse Now
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Warehouse Management Systems (WMS)

A warehouse management system (WMS) should provide database and user-level tools in order for a company to optimize its storage facilities while at the same time providing user level task direction and activity support. The WMS should enable warehouse operators to optimize pick, put-away, and replenishment functions by employing powerful system logic to select the best locations and sequences. 

Evaluate Now

Documents related to » call tracking database

Intelligent Manufacturing Systems: Beating the Odds, Mightily - Part 2


Part 1 of this blog series explained IQMS’ ebullience and growth despite a hostile and depressed environment, especially in manufacturing. IQMS attributes its continued success to its strategy of being the single source for virtually everything a target customer might need, including software development, sales and implementation services, training, and customer service and technical support

call tracking database  whom should the customer call first in case of a problem? But EnterpriseIQ is certainly not meant to be all things to all people. I concur with Frank Scavo’s recent post on IQMS on his Enterprise Spectator blog : “…Now, having said that, I'm sure there are major gaps in IQMS functionality for some clients, especially once you get outside of its target niche. But that's the beauty of a niche strategy. IQMS doesn't have to be all things to all customers. It only needs to be all things (or most Read More

TrackStudio enterprise


TrackStudio Enterprise is a powerful and highly flexible issue tracking system. Support for hierarchical structures, project-specific customization, and issue-level security allow users to customize nearly every aspect of the system with a few clicks of the mouse. Automatic and highly customizable e-mail notification ensures that all team members are tied into the issue and change tracking process. As change requests are updated, e-mail messages indicating the changes are sent automatically to the appropriate stakeholders. TrackStudio Enterprise is a highly scalable issue tracking solution. Whatever the size of a development team, wherever they are located, and no matter what platform they use, TrackStudio Enterprise efficiently captures, tracks, and manages any type of change. Java application program interface (API) enables you to integrate our issue tracking system with call-center, front-office and other third-party software. The high performance rates and scalability, support for nearly all servlet containers and database management systems (DBMSs), as well as the affordable price, all contribute to the TrackStudio Enterprise system.    

call tracking database  the changes are sent automatically to the appropriate stakeholders. TrackStudio Enterprise is a highly scalable issue tracking solution. Whatever the size of a development team, wherever they are located, and no matter what platform they use, TrackStudio Enterprise efficiently captures, tracks, and manages any type of change. Java application program interface (API) enables you to integrate our issue tracking system with call-center, front-office and other third-party software. The high performance rates Read More

IQMS Prospers by Helping Enterprises Work Smarter


IQMS has certainly succeeded in helping hundreds of midsized plastic processors and other repetitive manufacturers increase their "collective intelligence quotient" through the fully functional EnterpriseIQ. IQMS has expanded throughout Europe and Asia, and believes with its service policy, it can continue to expand in the fiercely competitive global market.

call tracking database  be resolved, then the call is escalated through the system. The goal is to get to the heart of the problem as quickly as possible, provide a solution, and keep IQMS customers running. To reduce costs, the support office uses multiple technologies to provide rapid, accurate support. For instance, connecting to the customer's system via the web or through a direct connection allows support technicians to work directly with customer data, within the customer's security policies. This should allow support to Read More

Integrated EAM for Hotels: An Overview


According to a recent NYT article, the hotel industry saw record revenue last year reaching $138 billion, growing $28 billion from the previous year. In response, hotels increased rates and major chains like Hyatt and Marriott began planning new hotels. While the recent subprime crisis, low US dollar, and high gas prices have caused these chains to scale back new developments, they have not

call tracking database  include telephone services and call accounting; pay tv; door locks; vending machines; credit card systems; kiosks; food and beverage point of sales; spa management; health club management; etc. An EAM enables management to care for a hotel's physical assets. For example, the work order management module in an EAM system can issue a work order; indicate the location and reservation it affects; and rank it. The work order can then be sent out via a private network to a PDA, or a cell phone to the Read More

Best Phone Systems for an Effective Call Center: Editor’s Top Picks


Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system.

call tracking database  Systems for an Effective Call Center: Editor’s Top Picks Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system. Read More

Bolstering the Call Center with Service Resolution Management Processes


Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

call tracking database  the Call Center with Service Resolution Management Processes Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating customer relationship management (CRM) and service resolution management (SRM). For more background, please see Integrating Read More

The Power of Inventory Control: How Integrated, Serialized Inventory Tracking Delivers a Competitive Advantage


Today’s manufacturers work hard to meet customer delivery schedules with quality parts while reducing costs. Those companies that can meet these demands can reduce work-in-process inventories and minimize production costs. But many fail at this due to inefficient material handling and inventory control. See how advanced ERP systems reflect the physical reality of the material handling process and can help you reduce inventory costs.

call tracking database  Power of Inventory Control: How Integrated, Serialized Inventory Tracking Delivers a Competitive Advantage Today’s manufacturers work hard to meet customer delivery schedules with quality parts while reducing costs. Those companies that can meet these demands can reduce work-in-process inventories and minimize production costs. But many fail at this due to inefficient material handling and inventory control. See how advanced ERP systems reflect the physical reality of the material handling process Read More

Rethinking Customer Service: The Call Center as Corporate Information Hub


At most companies, the customer service department’s primary goal has been to manage complaints as cheaply as possible, not to build enduring relationships with customers. This e-book looks at how the call center can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and shifts that must take place within companies if they are to be vital and nimble in the 21st century.

call tracking database  Customer Service: The Call Center as Corporate Information Hub At most companies, the customer service department’s primary goal has been to manage complaints as cheaply as possible, not to build enduring relationships with customers. This e-book looks at how the call center can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and shifts that must take place within companies if they are to be vital and nimble in the 21st Read More

Call Center Protocols: Getting Problems Solved!


Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving skills, has referred to the company knowledge base (KB) for a possible solution, and is still unable to resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge

call tracking database  be remembered that the call center environment involves more than just systems and protocols; it also involves the all-important factor in actually getting problems solved: human interaction. This puts a responsibility not only on the CSA, but on the client being served as well. For that reason, and based upon my experience as escalation lead in a helpdesk environment, I think it’s important that the client always be courteous with CSAs; they are trying their best to resolve problems promptly and Read More

Case Study: Shipment Tracking Software


A US-based multinational company providing end-to-end customer service via an online shipment and tracking system needed to develop an application that would allow customers to track shipment without going to the service provider’s web site. The multinational turned to Rishabh for development services.

call tracking database  Study: Shipment Tracking Software A US-based multinational company providing end-to-end customer service via an online shipment and tracking system needed to develop an application that would allow customers to track shipment without going to the service provider’s web site. The multinational turned to Rishabh for development services. Read More

Why Progressive Businesses Use Cloud-Based Call Center Software


No longer are call centers hardware-centric. Capital costs have dropped considerably, and features have multiplied. With cloud call center software, the hardware that does the heavy lifting is located elsewhere and services are delivered over the Internet. Starting a call center now requires a much lower initial investment, making the call center a real option even for small startups. Download this white paper to learn more.

call tracking database  Progressive Businesses Use Cloud-Based Call Center Software No longer are call centers hardware-centric. Capital costs have dropped considerably, and features have multiplied. With cloud call center software, the hardware that does the heavy lifting is located elsewhere and services are delivered over the Internet. Starting a call center now requires a much lower initial investment, making the call center a real option even for small startups. Download this white paper to learn more. Read More

ERP Vendor Lawson Software Extends to IBM's DB2 Universal Database


Lawson Software, a major privately held provider of enterprise resource planning software, today announced the delivery of its enterprise software applications for IBM's DB2 Universal Database. This availability extends Lawson's support of the IBM DB2 Universal Database to encompass IBM Netfinity, RS/6000 and S/390 servers. Support for IBM DB2 on Hewlett Packard and Sun Microsystems server platforms is scheduled for May 2000.

call tracking database  lawson software,infor software,syteline software,erp fashion,ramco erp,erp providers,erp software vendors,web erp,erp products,on demand erp,erp saas,online erp,syspro erp,top erp,erp software companies Read More

Cost Effective Security and Compliance with Oracle Database 11g Release 2


Increasingly sophisticated threats and the push toward data consolidation and cloud computing are in part why a defense-in-depth approach to security is critical to safeguarding data. Data breach investigations have shown that security controls must be multi-layered to protect against threats, and the ever changing regulatory landscape and focus on privacy demonstrate the need for solutions to be transparent and cost effective. Read this white paper for more.

call tracking database  Oracle database security,security dictionary,defense-in-depth security,database 11g,Oracle Database 11g Release 2,Oracle Database 11g Read More

Oracle Announces a Database Fire Sale


On December 16, Oracle Corporation announced lower software and support prices for the Oracle8i database. Specifically, the price of Oracle8i Standard Edition was lowered 40% from $25 per power unit to $15 per power unit, while Oracle8i Enterprise Edition was cut 50% from $200 per power unit to $100 per power unit.

call tracking database  for the Oracle8i database. Specifically, the price of Oracle8i Standard Edition was lowered 40% from $25 per power unit to $15 per power unit, while Oracle8i Enterprise Edition was cut 50% from $200 per power unit to $100 per power unit. Every time we lower prices we sell more software, said Larry Ellison, Oracle Chairman and CEO. Just about the only reason people cite for not buying Oracle8i is price. Now that's fixed. Internet computing has driven the popularity of our database to an all-time high. Read More