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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 call tracking


Task Management with Multistage Tracking
One of the biggest challenges a project manager faces is the difficulty of tracking project progress once a project has been started. It can be difficult to

call tracking  PSNext. Visit http://www.sciforma.com/ or call 800-533-9876 for more information on PSNext or to schedule a personalized PSNext demonstration. Searches related to Task Management with Multistage Tracking : Advance Task Manager | Advanced Task Manager | Best Task Management | Best Task Manager | Best Task Manager Software | Daily Task Management | Free Task Management Software | Issue Management Software | Online Task Manager | Personal Task Manager | Project Management Application | Project Management

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Recruitment and Staffing

Recruitment and Staffing functionality allows the user to select and hire the right people with the right skill sets, as well as track the information regarding their recruitment for later analysis. It covers criteria such as Organization Structures and Modeling, Corporate Branding, Sourcing, Applicant Tracking, Assessment and Selection, Governance and Compliance, Vendor Management Systems (VMS) Portal, Recruitment Analytics and Reporting, and Product Technology. 

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Documents related to » call tracking

HROffice


In 1994 a benefits administration expert and two former Microsoft employees founded Ascentis and created the company’s flagship HRIS product - HROffice. Today, the HROffice product line automates HR and benefits processes for more than 1,300 small and mid-sized organizations nationwide. Located in Bellevue, Wa., Ascentis was founded with the vision of providing comprehensive, easy-to-use solutions for employee benefit and human resources information management. These solutions are designed to be connected throughout the enterprise, serving managers, employees and external vendors of benefit and payroll services. A Microsoft Gold Certified Partner, Ascentis' recently earned Microsoft SQL Server 2005 Front Runner status from Microsoft Corp. The company continues to invest in the latest technology advancements that support the security and stability of HROffice. HROffice is an easy-to-use, wizard-driven HR management system that automates critical functions such as benefits management, payroll connectivity, workflow automation and the hiring process. HROffice also features COBRA administration, FMLA tracking, and supports automated employee correspondence. With the addition of Employee Self-Service, HROffice connects employees to their personal information, to HR, to benefit providers and to payroll. Giving employees access to this information reduces HR call volumes and frees HR for more strategic initiatives. HROffice delivers a comprehensive and paperless HR management environment supported by the latest Microsoft technologies.

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Customer Relationship Management: Evolution, Not Revolution


Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows evolution without the upset of revolution.

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Soffront CRM


The Soffront CRM application is comprised of solutions for marketing automation, customer support, defect tracking, order processing, CRM portal, sales automation, employee support, knowledge management, asset management, and mobile CRM.  

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National FFA Organization Deploys VAI S2K ERP


The National FFA Organization recently implemented VAI Software’s S2K Enterprise suite to integrate and streamline its portal, customer relationship management, manufacturing, distribution, and warehouse operations. Among the list of features the company was looking for from its ERP solution, the following were high on the list: integration, reporting capabilities, and speed to ship.

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The Power of Inventory Control: How Integrated, Serialized Inventory Tracking Delivers a Competitive Advantage


Today’s manufacturers work hard to meet customer delivery schedules with quality parts while reducing costs. Those companies that can meet these demands can reduce work-in-process inventories and minimize production costs. But many fail at this due to inefficient material handling and inventory control. See how advanced ERP systems reflect the physical reality of the material handling process and can help you reduce inventory costs.

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TrackStudio enterprise


TrackStudio Enterprise is a powerful and highly flexible issue tracking system. Support for hierarchical structures, project-specific customization, and issue-level security allow users to customize nearly every aspect of the system with a few clicks of the mouse. Automatic and highly customizable e-mail notification ensures that all team members are tied into the issue and change tracking process. As change requests are updated, e-mail messages indicating the changes are sent automatically to the appropriate stakeholders. TrackStudio Enterprise is a highly scalable issue tracking solution. Whatever the size of a development team, wherever they are located, and no matter what platform they use, TrackStudio Enterprise efficiently captures, tracks, and manages any type of change. Java application program interface (API) enables you to integrate our issue tracking system with call-center, front-office and other third-party software. The high performance rates and scalability, support for nearly all servlet containers and database management systems (DBMSs), as well as the affordable price, all contribute to the TrackStudio Enterprise system.    

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How to Save $20,500 on Call Center Software


Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers. This white paper discusses the benefits of call center software, features of call center software, and the costs you can expect when you start using call center software. There is also a cost breakdown that shows you how to save money on your call center software.

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Direct 500, LLC


Direct 500In today's world of highly competitive distribution sales, businesses are looking for ways to improve their call center, estore and catalog sales channels. Direct 500 is designed for organizations with multiple selling channels. Businesses often implement multiple software solutions to meet these many different business requirements. For Example, sales order entry and inventory management, a hosted eCommerce site that is not connected to their ERP software, spreadsheets to track marketing campaigns and many manual processes to overcome the shortcomings of a non-integrated solution. Direct 500 was built on the Sage MAS 500 ERP platform to meet these business needs with a single integrated solution.Call CenterCall centers are usually high volume order entry departments. Speed of entry and accuracy of data is critical. Direct 500 provides an enhanced sales order entry search engine to speed the lookup of current customers or prospects. It provides multi-field lookup using Postal Code, Last Name, Company Name, Phone Number and email address.Once the customer is located, Direct 500 focuses on speed of entry and access to information for the operator. We want the operator to be focused on serving the customer and not worried about the deals and promotions that they need to track on a manual sheet - we have incorporated all of this logic in the sales order entry module.eStore Many distributors offer their products on their website. However, many do not have an estore that is integrated with the ERP software. Ultimately, is serves as a glorified fax machine.The Direct 500 estore is an extension of MAS 500 and the Direct 500 call center capabilities. The business rules for pricing, sales tax, freight, credit card processing and many others that are defined for sales order entry are extended to the estore.MarketingDistributors that sell through multiple channels often face challenges in tracking sales, marketing campaigns and their effectiveness. Direct 500 offers a multi-level source code that tracks how new customers are created and the source of each new order, providing valuable analysis data for the business.Integrating source codes with the Call Center and the eStore provides the business with an effective promotion and analysis tool set. For Example, an email blast with integrated source codes and promotions can automatically take the buyer to a special offer on the eStore, complete the shopping cart with the promotion and place the order in MAS 500 with no interaction from the call center staff.Fulfillment Many distributors that sell through multiple channels are high volume shipping organizations. These companies can live or die by their shipping costs. Address accuracy, shipping and handling calculations and on time delivery determines if these companies thrive or barely survive. Direct 500 provides extensive shipping capabilities focused on simplifying the Call Center and eStore transactions. Shipping methods have been expanded with features to allow shipments by address types, restrictions by postal codes and countries. Shipping charts can be defined by geographical region and level of service. Direct 500 also offers integration to StarShip, allowing customer to have a calculated freight and handling charge straight from the StarShip rate tables. The Direct 500 SolutionThere are many ways multi channel sales organizations can address their individual business requirements. However, addressing the business need as a whole requires a well designed application that provides the company with a call center, estore, marketing and fulfillment business solution.

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When Customers Call, and They Will, Will Your IVR Be Ready?


Reports have indicated that more and more customers are using online and other self-service tools to resolve issues. That said, analysts are not predicting that call volumes will be dropping significantly. This means that interactive voice response (IVR) technology can still be crucial to a company’s customer experience.

This report from Frost & Sullivan looks at what customers dislike about and require from IVR systems. It presents the case that some customers reject calling as a method for problem resolution not simply because of preference for other options, but because of problems within the current IVR technology or IVR set-up that a business has implemented. Also examined is IVR solution implementation in specific industries, including fields like health care, utilities, financial services, and retail.

Download the report to learn more about how IVR is a key component of a multi- and omni-channel customer experience strategy, and how understanding today's caller will help direct your IVR strategy and put you on the path to greater customer loyalty.

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Commission Manager


PDG Group Model 839 Commission Manager™ improves incentive compensation, sales tracking and performance management processes, and helps broker-dealers design firm-specific and process-specific workflows that meet the most complex requirements.  Xtiva’s service-oriented solutions adapt as businesses grow and change – all with minimal involvement from IT departments. 

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