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Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » call waiting


Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

call waiting  Sullivan, Even a small call center is going to be a million dollars. As for those companies willing to take the i nancial plunge, there are important factors to consider before signing on the dotted line. For starters, while a hosted contact center solution can deliver immediate cost benei ts, plan on waiting anywhere from i ve to 10 years before reaping any i nancial gains. That said, an on-premise solution can better enable companies to maximize their investments in existing technologies from a Read More...
Plymouth Rock Energy Selects Cloud Extend
Cloud Extend is a cloud business process management (BPM) application from Active Endpoints, built on its flagship BPM system, ActiveVOS, and available in

call waiting  gain and reducing customer call waiting times to virtually zero—what used to be a ten-minute process now takes just a minute and a half. Launched in July 2012, Cloud Extend Mobile goes another step toward simplicity with its convergence of voice-to-text and touch capabilities. Cloud Extend Mobile lets users build wizards that are optimized for smartphone screens and use both voice and touch to enter information. The dual input method reflects the advantages that voice brings to free-form text entry, as Read More...
Do You Want Your App to Talk Back to You (as a Chatterbox)? - Part 3
In Part 1 of this blog series I admitted to being a late adopter of a sort, in part for not immediately jumping onto the social media bandwagon. In particular

call waiting  structured process (e.g., service call scripts for call center agents). I remember you saying something about using VPM in the credit collection process within Chatterbox, correct? JR: We already make extensive use of Salesforce Workflow. Because we are 100 percent Force.com native, Salesforce Workflow is available with FinancialForce Accounting and workflows can already span, say, Sales Cloud 2 and our Accounting. For its part, VPM allows you to design a repeatable process on Force.com and then have a Read More...
Navigating Between Service Management Scylla & Charybdis - Part 1
It is no longer breaking news to say that the US and the European Union (EU) are turning from product-based to service economies. The trend of the increasing

call waiting  to avoid the long call center waiting times with an annoying music and intermittent ”Your call is very important to us, … please stay on the line, …” announcements. When an appointment is set a day or a week prior to the day of service, a four-hour window is still acceptable in today’s world. However, as soon as the actual day of service starts, information should be available to allow notifying the customer on a narrower time interval for the technician''s arrival time, e.g., if the service Read More...
IP Phone Buyer’s Guide
Long-term cost savings and extensive feature sets make voice over Internet protocol (VoIP) phone systems an attractive option for many businesses. But with

call waiting  on your phone screen. Call Waiting : Provides an auditory alert of an incoming call while on another call. Call Transfer : Offers the ability to transfer calls between extensions without going back to a central switchboard. Call Parking : Temporarily stores a call in a waiting area, then picks up the call using another phone. Softkeys : Programmable buttons allow for easy feature and application access that perform whatever function is shown near it on a touch-screen display. User Directory : Provides an Read More...
Six Essential Considerations When Choosing a Field Service Software Solution
There are numerous CRM, call center, help desk and ERP solutions available that can help companies control and manage their call center and customer support

call waiting  There are numerous CRM, call center, help desk and ERP solutions available that can help companies control and manage their call center and customer support activities more effectively. However, field service requirements are much more complex and diverse than call center and customer support functions. Therefore, it is essential that companies considering software for field service evaluate, select, and deploy software designed specifically for field service. If you''re in the process of evaluating field Read More...
Small Call Centers: Challenges and Opportunities
Call centers are mission critical to companies of all sizes. The quality of customer care is one way a smaller company can outshine its larger competitors. All

call waiting  Call Centers: Challenges and Opportunities Call centers are mission critical to companies of all sizes. The quality of customer care is one way a smaller company can outshine its larger competitors. All call centers regardless of size have the same needs to drive customer satisfaction, grow revenues, control costs, and capture valuable market intelligence. Learn about an integrated call center solution designed for the needs of smaller companies. Read More...
About CustomerFirst
CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It

call waiting  desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported, until it is completed or resolved. CustomerFirst also allows you to track the history of every touch point that you have with your customer. Read More...
Reconciliation: A Basis for Interconnect Settlements
When telecom operators interconect to send or receive different types of traffic, call detail records (CDRs) are generated at both ends. These CDRs need to be

call waiting  different types of traffic, call detail records (CDRs) are generated at both ends. These CDRs need to be reconciled periodically to find errors, if any. While there are industry standards for resolving these errors, comprehensive reconciliation solutions do exist that focus on the issue from a billing perspective. Read More...
Hacking Your PBX: 15 Ways to Make the Most of a Modern Phone System
The days of telephone switchboard operators are long gone. In today@s electronic age, through private branch exchange (PBX) technology, operators have been

call waiting  if your biggest clients call in, you may want to bump them ahead of smaller clients. These decisions require a difficult balance, but if you aren''t asking them at all, you aren''t using your PBX optimally. Make sure that you provide clear alternatives to waiting on hold. These can include simple advice on the best times to call to get through, other avenues to gain access or information other than the telephone, and the ability to back out if you have ended up in the wrong call queue. Configurability What Read More...
Acuity, Inc.
Looking for instant answers? Acuity (formerly iChat) makes software that lets call center representatives chat with customers over the Internet and respond

call waiting  makes software that lets call center representatives chat with customers over the Internet and respond instantaneously to questions via the same technology used to facilitate chat rooms. Its WebCenter Enterprise manages Internet-based customer service sessions by offering self-help, queuing calls to be handled by representatives, and responding to routine questions by e-mail. Founded in 1995, the company initially focused on consumer chat programs, but it has sold off its ichat product line and Read More...
Business VoIP Buyer’s Guide
Voice over internet protocol (VoIP) is a business phone system that allows you to make phone calls using a broadband Internet connection. Once you install VoIP,

call waiting  VoIP, your employees can call anywhere, whether the receiver has VoIP or not. VoIP can be a cheaper alternative to a traditional phone system, as well as offering additional features. Discover the features of VoIP, and learn how to go about purchasing a VoIP system. Read More...
Hosted PBX System Comparison
This comparison guide looks at 11 hosted voice over internet protocol (VoIP) private branch exchange (PBX) vendors and solutions developed specifically for

call waiting  vendors and solutions developed specifically for small to midsize companies. You’ll learn about basic functions and features, pricing per user, features by vendor, phone and technical support options for AccessLine, Aptela, Bandwidth, Covad Global Phone, 8x8, Speakeasy, Smoothstone, Vocalocity, plus many more. Read More...

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