Home
 > search for

Featured Documents related to »  call waiting

Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » call waiting


Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

call waiting  Sullivan, Even a small call center is going to be a million dollars. As for those companies willing to take the i nancial plunge, there are important factors to consider before signing on the dotted line. For starters, while a hosted contact center solution can deliver immediate cost benei ts, plan on waiting anywhere from i ve to 10 years before reaping any i nancial gains. That said, an on-premise solution can better enable companies to maximize their investments in existing technologies from a Read More...
Plymouth Rock Energy Selects Cloud Extend
Cloud Extend is a cloud business process management (BPM) application from Active Endpoints, built on its flagship BPM system, ActiveVOS, and available in

call waiting  gain and reducing customer call waiting times to virtually zero—what used to be a ten-minute process now takes just a minute and a half. Launched in July 2012, Cloud Extend Mobile goes another step toward simplicity with its convergence of voice-to-text and touch capabilities. Cloud Extend Mobile lets users build wizards that are optimized for smartphone screens and use both voice and touch to enter information. The dual input method reflects the advantages that voice brings to free-form text entry, as Read More...
Do You Want Your App to Talk Back to You (as a Chatterbox)? - Part 3
In Part 1 of this blog series I admitted to being a late adopter of a sort, in part for not immediately jumping onto the social media bandwagon. In particular

call waiting  structured process (e.g., service call scripts for call center agents). I remember you saying something about using VPM in the credit collection process within Chatterbox, correct? JR: We already make extensive use of Salesforce Workflow. Because we are 100 percent Force.com native, Salesforce Workflow is available with FinancialForce Accounting and workflows can already span, say, Sales Cloud 2 and our Accounting. For its part, VPM allows you to design a repeatable process on Force.com and then have a Read More...
IP Phone Buyer’s Guide
Long-term cost savings and extensive feature sets make voice over Internet protocol (VoIP) phone systems an attractive option for many businesses. But with

call waiting  on your phone screen. Call Waiting : Provides an auditory alert of an incoming call while on another call. Call Transfer : Offers the ability to transfer calls between extensions without going back to a central switchboard. Call Parking : Temporarily stores a call in a waiting area, then picks up the call using another phone. Softkeys : Programmable buttons allow for easy feature and application access that perform whatever function is shown near it on a touch-screen display. User Directory : Provides an Read More...
Navigating Between Service Management Scylla & Charybdis - Part 1
It is no longer breaking news to say that the US and the European Union (EU) are turning from product-based to service economies. The trend of the increasing

call waiting  to avoid the long call center waiting times with an annoying music and intermittent ”Your call is very important to us, … please stay on the line, …” announcements. When an appointment is set a day or a week prior to the day of service, a four-hour window is still acceptable in today’s world. However, as soon as the actual day of service starts, information should be available to allow notifying the customer on a narrower time interval for the technician''s arrival time, e.g., if the service Read More...
Precision Marketing: Strengthening the Value of CRM
All organizations, across all industries, have one thing in common—a deluge of customer data idling somewhere waiting to be monetized. Most likely, the

call waiting  interests Automated real-time and strategically timed touch points throughout the life of the relationship Multi-channel marketing communications combining online and offline interactions Closed-loop marketing and sales processes, including integration between marketing and CRM systems Use of campaign reporting and analysis to optimize the return on marketing investment How Does My Organization Benefit From Precision Marketing? Precision marketing helps infuse organizations with the prospect and customer Read More...
The ROI Dilemma - Part 1 - Look at how bad you Look!
If you''re going to use ROI in order to find new business or, justify your solution, be careful. ROI is a loaded gun and you might just shoot yourself.

call waiting  start out an executive call or conversation with a big, bold statement . If I followed their advice, I might start out my call with Karen like this. Karen, this is Bob Riefstahl with Future RFP Software. The reason for my call is that I believe our firm can help you reduce your inventory by 20%. Karen hangs up. Why? Because she''s been trying (unsuccessfully) for 3 years to reduce inventory by 5% relative to sales! Welcome to the second Crime in our story. I call it Talking to the Wall . When you use b Read More...
Teloquent To e.t.: Now You Can Call Or Use The Web
Teloquent introduced a new release of its software to integrate phone and web-based customer service.

call waiting  e.t.: Now You Can Call Or Use The Web Teloquent To e.t.: Now You Can Call Or Use The Web D. Geller - April 21st, 2000 Event Summary Teloquent Communications Corporation has its roots in telephony, as an enabler of call centers. Their Web ContactServer 2.1 integrates traditional telephone routing with Web-based customer service tools to provide a consistent experience for both customers and agents. Customers browsing a website are given multiple options for seeking assistance, including requesting Read More...
Tis The Season for Call Center Fraud
To optimize customer buying experience and create a human connection to their brand, online retailers, or eTailers, increasingly turn to call centers. Although

call waiting  The Season for Call Center Fraud To optimize customer buying experience and create a human connection to their brand, online retailers, or eTailers, increasingly turn to call centers. Although many eTailers invest in technology to thwart online fraud, many have ignored protecting their own call centers. Thus, these centers have not had the same level of fraud deterrence. Learn more about detecting call center fraudsters among a sea of valid shoppers. Read More...
Seeing through the Fog: Managing Application Performance in the Cloud
Much of a network professional’s time is spent in the weeds—fixing what breaks and trying to keep infrastructure humming so users don’t call the help desk

call waiting  humming so users don’t call the help desk. Climbing out of the weeds to take in the big picture and lay the groundwork for better future performance seems a luxury. This report introduces best practices for improving the performance of mission-critical networked applications and provides pointers for what to look for in a measurement tool in a WAN-optimized environment. Read More...
Server-gated Cryptography: Providing Better Security for More Users
Server-gated cryptography (SGC) as part of your secure socket layer (SSL) certificate can protect you from the dangers waiting in cyberspace. But first you

call waiting  gated Cryptography: Providing Better Security for More Users Server-gated cryptography (SGC) as part of your secure socket layer (SSL) certificate can protect you from the dangers waiting in cyberspace. But first you should know how SGC-enabled SSL certificates work and why they are different from other certificates. Find out how SGC-enabled SSL can help you assure your customers that you have stronger encryption, greater privacy, and reduced risks of fraud and identity theft. Read More...
Contact Centre Virtualisation
As companies expand@often globally@they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers

call waiting  operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to manage, and has better customer service. Learn about contract center trends and the five key elements to consider when outsourcing your customer service center business processes. Read More...
8th ERP Vendor Shootout, Dallas, TX, 6-7 October,2010 - LAST CALL
ERP SHOOTOUT. October 6 to 7, 2010. Renaissance Dallas Hotel. Dallas, Texas 75207. Calling all manufacturers, distributors, and professional services

call waiting  6-7 October,2010 - LAST CALL 8th ERP Vendor Shootout: Dallas TX, October 2010 LAST CALL — TWO-FOR-ONE DEALS AVAILABLE UNTIL SEPTEMBER 27! ERP SHOOTOUT October 6 to 7, 2010 Renaissance Dallas Hotel Dallas, Texas (US) 75207 Calling all manufacturers, distributors, and professional services organizations! Hosted by the VAR Community and moderated by Technology Evaluation Centers (TEC™) , The ERP Vendor Shootout ™ is a one-of-a-kind opportunity for you and your team to see the best in enterprise Read More...
Network Engineering to Support the Bandwidth Manager Architecture
Network-level behaviors can impact the determinism of call admission control decisions for a particular bandwidth management deployment. However, different

call waiting  impact the determinism of call admission control decisions for a particular bandwidth management deployment. However, different network routing and forwarding models can have different impacts when used in conjunction with the bandwidth manager. We examine these models, considering their ability to provide the deterministic admission control capabilities available within the public switched telephone network (PSTN). Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others