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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 call waiting

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Documents related to » call waiting

Call Center Buyer’s Guide


A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

call waiting  Sullivan, Even a small call center is going to be a million dollars. As for those companies willing to take the i nancial plunge, there are important factors to consider before signing on the dotted line. For starters, while a hosted contact center solution can deliver immediate cost benei ts, plan on waiting anywhere from i ve to 10 years before reaping any i nancial gains. That said, an on-premise solution can better enable companies to maximize their investments in existing technologies from a Read More

Do You Want Your App to Talk Back to You (as a Chatterbox)? - Part 3


In Part 1 of this blog series I admitted to being a late adopter of a sort, in part for not immediately jumping onto the social media bandwagon. In particular, my initial reaction to Salesforce Chatter (a.k.a. Collaboration Cloud) was tepid when it was introduced at the Dreamforce 2009 conference. However, a few months have passed and this period has helped salesforce.com craft the much clearer

call waiting  structured process (e.g., service call scripts for call center agents). I remember you saying something about using VPM in the credit collection process within Chatterbox, correct? JR: We already make extensive use of Salesforce Workflow. Because we are 100 percent Force.com native, Salesforce Workflow is available with FinancialForce Accounting and workflows can already span, say, Sales Cloud 2 and our Accounting. For its part, VPM allows you to design a repeatable process on Force.com and then have a Read More

Hackers Will Be Out in Full Force On New Year's Eve


This New Year's Eve will be a hacker's halloween party. As hackers disguise themselves, and their antics, as Y2K bugs and fixes, watch-out for problems on your network a lot more serious than incorrect date postings and outages.

call waiting  have a security engineer on-call on New Year''s Eve. Read More

Plymouth Rock Energy Selects Cloud Extend


Cloud Extend is a cloud business process management (BPM) application from Active Endpoints, built on its flagship BPM system, ActiveVOS, and available in salesforce.com’s AppEchange marketplace. Cloud Extend aims to easily automate mundane sales, marketing, and customer service processes, and thus ensure that everyone on the team adheres to best practices. Cloud Extend empowers

call waiting  gain and reducing customer call waiting times to virtually zero—what used to be a ten-minute process now takes just a minute and a half. Launched in July 2012, Cloud Extend Mobile goes another step toward simplicity with its convergence of voice-to-text and touch capabilities. Cloud Extend Mobile lets users build wizards that are optimized for smartphone screens and use both voice and touch to enter information. The dual input method reflects the advantages that voice brings to free-form text entry, as Read More

IP Phone Buyer’s Guide


Long-term cost savings and extensive feature sets make voice over Internet protocol (VoIP) phone systems an attractive option for many businesses. But with prices for a single VoIP phone ranging from $150 to $700 (USD) or more, switching to VoIP can be an expensive proposition. Find out what to look for in a VoIP phone system, how to buy, what you can expect to pay, and how to get the most out of your investment.

call waiting  on your phone screen. Call Waiting : Provides an auditory alert of an incoming call while on another call. Call Transfer : Offers the ability to transfer calls between extensions without going back to a central switchboard. Call Parking : Temporarily stores a call in a waiting area, then picks up the call using another phone. Softkeys : Programmable buttons allow for easy feature and application access that perform whatever function is shown near it on a touch-screen display. User Directory : Provides an Read More

The Benefits of Call Center Outsourcing


An increasing number of companies are turning to business process outsourcing (BPO) because of the many advantages it provides. In 2002, the outsourced call center industry reached $22 billion (USD) and is projected to increase to $25.7 billion (USD) over the next two years to serve the growing demand. For outsourcing to be a success, companies need an overall strategy. After that, it boils down to one question: where?

call waiting  Benefits of Call Center Outsourcing An increasing number of companies are turning to business process outsourcing (BPO) because of the many advantages it provides. In 2002, the outsourced call center industry reached $22 billion (USD) and is projected to increase to $25.7 billion (USD) over the next two years to serve the growing demand. For outsourcing to be a success, companies need an overall strategy. After that, it boils down to one question: where? Read More

About CustomerFirst


CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported, until it is completed or resolved. CustomerFirst also allows you to track the history of every touch point that you have with your customer.

call waiting  desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported, until it is completed or resolved. CustomerFirst also allows you to track the history of every touch point that you have with your customer. Read More

Hosted PBX System Comparison


This comparison guide looks at 11 hosted voice over internet protocol (VoIP) private branch exchange (PBX) vendors and solutions developed specifically for small to midsize companies. You’ll learn about basic functions and features, pricing per user, features by vendor, phone and technical support options for AccessLine, Aptela, Bandwidth, Covad Global Phone, 8x8, Speakeasy, Smoothstone, Vocalocity, plus many more.

call waiting  vendors and solutions developed specifically for small to midsize companies. You’ll learn about basic functions and features, pricing per user, features by vendor, phone and technical support options for AccessLine, Aptela, Bandwidth, Covad Global Phone, 8x8, Speakeasy, Smoothstone, Vocalocity, plus many more. Read More

How to Save $20,500 on Call Center Software


Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers. This white paper discusses the benefits of call center software, features of call center software, and the costs you can expect when you start using call center software. There is also a cost breakdown that shows you how to save money on your call center software.

call waiting  to Save $20,500 on Call Center Software Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers. This white paper discusses the benefits of call center software, features of call center software, and the costs you can expect when you start using call center software. There is also a cost breakdown that shows you how to save money on your call center software. Read More

Acuity, Inc.


Looking for instant answers? Acuity (formerly iChat) makes software that lets call center representatives chat with customers over the Internet and respond instantaneously to questions via the same technology used to facilitate chat rooms. Its WebCenter Enterprise manages Internet-based customer service sessions by offering self-help, queuing calls to be handled by representatives, and responding to routine questions by e-mail. Founded in 1995, the company initially focused on consumer chat programs, but it has sold off its ichat product line and redesigned its technology for corporate customer service use. Customers include Lucent and drugstore.com. Acuity is a subsidiary of software maker Quintus Corporation.

call waiting  makes software that lets call center representatives chat with customers over the Internet and respond instantaneously to questions via the same technology used to facilitate chat rooms. Its WebCenter Enterprise manages Internet-based customer service sessions by offering self-help, queuing calls to be handled by representatives, and responding to routine questions by e-mail. Founded in 1995, the company initially focused on consumer chat programs, but it has sold off its ichat product line and Read More

Off-shoring: Are You Getting Your Money's Worth?


Are companies that offshore software development, call center operations, and remote implementations really saving money? Are customers and users realizing benefits? Indeed, there are areas where savings can be misstated. But companies can do something to protect themselves against disappointments.

call waiting  enterprise-wide software implementations, or call center operations, companies must approach these opportunities with their eyes wide open. Such activities as due diligence, reference checks, and financial statement analysis cannot be taken for granted just because of a pot of potential savings at the end of the offshore rainbow. An offshore company having a point of presence in the US is not a guarantee for success. We are not talking about the SAP s of the world. We are describing companies for which Read More

A Link Building Primer


With nearly 200 million Web sites vying for traffic, there’s more to marketing a Web site than waiting for the masses to discover it. Search engine optimization (SEO) techniques can help, but your site will be competing with millions of other sites. Discover how one of the most powerful SEO techniques—link building—can persuade search engines like Google to value your site over others lacking quality incoming links.

call waiting  Link Building Primer With nearly 200 million Web sites vying for traffic, there’s more to marketing a Web site than waiting for the masses to discover it. Search engine optimization (SEO) techniques can help, but your site will be competing with millions of other sites. Discover how one of the most powerful SEO techniques—link building—can persuade search engines like Google to value your site over others lacking quality incoming links. Read More

Why Demandware Is Out in Front in the Digital Commerce Sector


Whether you call it e-commerce, e-retailing, digital commerce, or something else entirely, there is a veritable revolution going on in the internet commerce space. While consumers continue to seek and expect near-perfection in the digital commerce experience, vendors have been struggling to deliver what should be a seamless experience across channels. Demandware has been particularly assertive

call waiting  Commerce Sector Whether you call it e-commerce, e-retailing, digital commerce, or something else entirely, there is a veritable revolution going on in the internet commerce space. While consumers continue to seek and expect near-perfection in the digital commerce experience, vendors have been struggling to deliver what should be a seamless experience across channels. Demandware has been particularly assertive about tackling this, developing from a SaaS newcomer in 2004 into a leading omni-channel Read More