Documents related to
» callcenter agents
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Abstract:
Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable
systems? This leads to unavailable agents and, consequently, long waits for your customers. Are all call centers like this?
No. Call centers using a common hosted platform share (...)
Excerpt related to
callcenter agents:
... Did you know that many multisourced agents use varied and unreliable systems? This leads
to unavailable agents and, consequently ...
Published:
2010-03-11
Documents
»callcenter agents