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A VoIP Primer-Everything You Need to Know about VoIP
Are you considering voice over Internet protocol (VoIP) for your organization? We’ll take a comprehensive look at how VoIP works, and what you should know
(in some cases) free calls to international cities. VoIP Solution Overview As a VoIP user, you'll need high-speed access to the Internet using anything from a single cable connection up to speeds provided by one or more T1 lines; one or more server PCs with installed interface cards; VoIP software; and a connection interface to the Internet that is programmed as a POP gateway. Disadvantages of VoIP Solutions Sound quality In general, VoIP sound quality matches that of the normal telephone system, and prov
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Help Desk for the Health Care Industry
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10 VoIP Companies and Technologies to Watch in 2013
The key to understanding the evolving role of VoIP is recognizing that it’s a lot more than just another method for making voice calls. In fact, the underlying
method for making voice calls. Read about 10 companies and technologies to watch in 2013, and see how VoIP business and technology can affect your company in the near future.
Unified Communications Meets VoIP: A Marriage Made in Heaven
Internet protocol (IP) and voice over Internet protocol (VoIP) systems allow inexpensive transport, cheap phone calls, and simple management of a single network
inexpensive transport, cheap phone calls, and simpler management of a single network. Rather, the true value is in the new applications IP enables. Looking beyond network efficiency, VoIP enables a range of applications either not previously available or requiring significant integration and customization, such as the multimedia contact center, integrated Web and audio conferencing, and most notably, unified communications (UC) . Converged applications such as UC can take advantage of IP and enable compan
Business VoIP Buyer’s Guide
Voice over internet protocol (VoIP) is a business phone system that allows you to make phone calls using a broadband Internet connection. Once you install VoIP,
you to make phone calls using a broadband Internet connection. Once you install VoIP, your employees can call anywhere, whether the receiver has VoIP or not. VoIP can be a cheaper alternative to a traditional phone system, as well as offering additional features. Discover the features of VoIP, and learn how to go about purchasing a VoIP system.
Top 10 Concerns of Buying a VoIP Business Phone System
As more companies switch to business voice over Internet protocol (VoIP) for their telecommunications, many have learned the hard lessons of working with the
64Kbps); how many VoIP calls you are likely to make at any one time; and what will need to run concurrently with your VoIP system. If you want to do an initial test to see what your requirements are likely to be, you can find a bandwidth speed test program on the internet. Make sure, however, that you understand the costs involved in any upgrade so that you can be certain that they are necessary and worthwhile 7) If I buy a VoIP system which fits my needs now, what happens when my company expands? Before
Smooth Migration to VoIP Service
Many companies want to migrate to voice over Internet protocol (VoIP), but will not take any risk because their phone system is too critical to business
Migration to VoIP Service Many companies want to migrate to voice over Internet protocol (VoIP), but will not take any risk because their phone system is too critical to business. Openface presents a methodology for smoothly migrating to VoIP. Smooth Migration to VoIP is targeting companies that have a Legacy PBX in place (that is not IP-ready) and are interested in migrating to VoIP through a smooth transition process.
PBX VoIP Systems
The VoIP industry offers a number of different services, features, and options. Among the various services and systems is the private branch exchange (PBX
VoIP Systems The VoIP industry offers a number of different services, features, and options. Among the various services and systems is the private branch exchange (PBX) system, depicting a system’s hardware where an incoming call is forwarded, transferred, or otherwise routed to another extension, etc. But BPM systems can differ in mode of service. Read this paper and know the benefits and drawbacks of three different PBX options.
Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It
While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in
unnecessary dispatches or service calls, they are most interested in enveloping their customers with the right level of service information via the channels where customers prefer to receive such information. Learn how connecting with customers allows these companies to outperform their peers in key customer-facing and financial metrics.
Pros and Cons of VoIP Phone Systems
Find out in Hosted VoIP vs.
and Cons of VoIP Phone Systems You’ve made the decision to upgrade your company’s phone system to VoIP. But which type of VoIP system is right for you: hosted VoIP or VoIP PBX? Find out in Hosted VoIP vs. VoIP PBX: Which is Better? In this concise guide, you’ll learn what hosted VoIP is, what VoIP PBX is, the main differences between the two, the pros and cons of each, and which one is best for your company. Making the right decision on VoIP starts with selecting the right VoIP phone system.
Six Easy Steps to Finding the Right Business VoIP Service
For many businesses, focus on cost reduction often begins with the internal communication platform—the phone service. Businesses that have large sales forces
Easy Steps to Finding the Right Business VoIP Service For many businesses, focus on cost reduction often begins with the internal communication platform—the phone service. Businesses that have large sales forces, customer service teams, and help desks must continually scrutinize their skyrocketing annual phone costs. Find out how deploying a company-wide voice over Internet protocol (VoIP) solution is one of the best ways to realize cost reduction across the organization.
Business VoIP Buyer's Guide-10 Questions to Ask
Signing up with a business VoIP provider is a big deal. No matter the size and age of your business, change can be scary. But it can also be good. VoIP business
VoIP Buyer's Guide-10 Questions to Ask Signing up with a business VoIP provider is a big deal. No matter the size and age of your business, change can be scary. But it can also be good. VoIP business services tend to have a larger setup cost, and much lower ongoing costs than their circuit-switched counterparts. Read this paper and know the 10 questions you should ask a potential provider so you have the best information before making such a big decision.
The Evolution of IT as a Service
Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider
environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that characterize today‟s market, and the result is IT service providers anxious to find a new way of delivering their services.
Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience
As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent
sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experience? Download this white paper to find out.
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