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A VoIP Primer-Everything You Need to Know about VoIP
Are you considering voice over Internet protocol (VoIP) for your organization? We’ll take a comprehensive look at how VoIP works, and what you should know
(in some cases) free calls to international cities. VoIP Solution Overview As a VoIP user, you'll need high-speed access to the Internet using anything from a single cable connection up to speeds provided by one or more T1 lines; one or more server PCs with installed interface cards; VoIP software; and a connection interface to the Internet that is programmed as a POP gateway. Disadvantages of VoIP Solutions Sound quality In general, VoIP sound quality matches that of the normal telephone system, and prov
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10 VoIP Companies and Technologies to Watch in 2013
The key to understanding the evolving role of VoIP is recognizing that it’s a lot more than just another method for making voice calls. In fact, the underlying
method for making voice calls. Read about 10 companies and technologies to watch in 2013, and see how VoIP business and technology can affect your company in the near future.
Business VoIP Buyer’s Guide
Voice over internet protocol (VoIP) is a business phone system that allows you to make phone calls using a broadband Internet connection. Once you install VoIP,
you to make phone calls using a broadband Internet connection. Once you install VoIP, your employees can call anywhere, whether the receiver has VoIP or not. VoIP can be a cheaper alternative to a traditional phone system, as well as offering additional features. Discover the features of VoIP, and learn how to go about purchasing a VoIP system.
Small Business VoIP Service Providers Buyer’s Guide
Small-business users of voice over Internet protocol (VoIP) have very different needs. But all users have similar concerns when it comes to cost, the range of
the ability to initiate calls from a PC. More advanced versions can integrate VoIP calling into Outlook or other Office applications and even into CRM and web services. Call queuing – the ability to put calls into queues to be answered in turn by groups of operators or by designated extensions. Call center function s – functions to help a business operate a call center for incoming and outgoing telemarketing, sales and service. Attendant console – a control system – usually web-based – that allo
Unified Communications Meets VoIP: A Marriage Made in Heaven
Internet protocol (IP) and voice over Internet protocol (VoIP) systems allow inexpensive transport, cheap phone calls, and simple management of a single network
inexpensive transport, cheap phone calls, and simpler management of a single network. Rather, the true value is in the new applications IP enables. Looking beyond network efficiency, VoIP enables a range of applications either not previously available or requiring significant integration and customization, such as the multimedia contact center, integrated Web and audio conferencing, and most notably, unified communications (UC) . Converged applications such as UC can take advantage of IP and enable compan
Pros and Cons of VoIP Phone Systems
Find out in Hosted VoIP vs.
and Cons of VoIP Phone Systems You’ve made the decision to upgrade your company’s phone system to VoIP. But which type of VoIP system is right for you: hosted VoIP or VoIP PBX? Find out in Hosted VoIP vs. VoIP PBX: Which is Better? In this concise guide, you’ll learn what hosted VoIP is, what VoIP PBX is, the main differences between the two, the pros and cons of each, and which one is best for your company. Making the right decision on VoIP starts with selecting the right VoIP phone system.
Comprehensive Operation Support Systems and Customer Care Solution
Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped our client rapidly build and deploy
Operation Support Systems and Customer Care Solution Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated these systems with their fulfillment, inventory, and billing systems using service oriented architecture (SOA). This resulted in improved end customer acquisition and satisfaction and improved
DNS and DHCP Services for Voice over IP
Voice over Internet protocol (VoIP) technology has become a money-saving telecom option that brings the power of a computer to a user’s phone. VoIP devices
and DHCP Services for Voice over IP Voice over Internet protocol (VoIP) technology has become a money-saving telecom option that brings the power of a computer to a user’s phone. VoIP devices, however, require more complicated configurations than the average network client. Indeed, without reliable and properly configured domain name system (DNS) and Dynamic Host Configuration Protocol (DHCP) services running on a network, VoIP services are impossible.
The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 4
Now that you have planned and assessed your new system, it’s time to explore the next phase of the integration process: design and pre-deployment testing. Part
Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 4 Now that you have planned and assessed your new system, it’s time to explore the next phase of the integration process: design and pre-deployment testing. Part 4 of this 4-part e-book series provides a basis for the exploration of network design. In addition, it includes a report card that will help you select the appropriate design and validation software tools for your Internet protocol telephony (IPT) system.
Enterprise Password Management: A Guide for Best Practices
It seems that these days you need a password for everything. And with so many to remember, it’s no wonder helpdesks are bombarded with calls that tie up the IT
helpdesks are bombarded with calls that tie up the IT department’s resources. Password inflation and the resulting fatigue increasingly frustrate not only end users, but the support teams that deal with the fallout of strict password polices as well. Find out how some businesses are putting an end to this madness.
Alteva is a provider of hosted unified communications-as-a-service (UCaaS). Other focuses include voice-over-Internet-protocol (VoIP) and Microsoft
Hosted VoIP Buyers Guide
If you’re looking for ways to trim costs at your business, you might want to consider opting for a hosted voice over Internet protocol (VoIP), or virtual
VoIP Buyers Guide If you’re looking for ways to trim costs at your business, you might want to consider opting for a hosted voice over Internet protocol (VoIP), or virtual private branch exchange (PBX) phone system. In a hosted setup, the system is provided and managed by an outside service. Learn how hosted services can give your small business the veneer of a big company with a sophisticated and comprehensive telephony system.
Six Easy Steps to Finding the Right Business VoIP Service
For many businesses, focus on cost reduction often begins with the internal communication platform—the phone service. Businesses that have large sales forces
Easy Steps to Finding the Right Business VoIP Service For many businesses, focus on cost reduction often begins with the internal communication platform—the phone service. Businesses that have large sales forces, customer service teams, and help desks must continually scrutinize their skyrocketing annual phone costs. Find out how deploying a company-wide voice over Internet protocol (VoIP) solution is one of the best ways to realize cost reduction across the organization.
The Evolution of IT as a Service
Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider
environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that characterize today‟s market, and the result is IT service providers anxious to find a new way of delivering their services.
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