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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 campaign response tracking measurement


4 Steps to a Best-run Business
To promote fast growth, small businesses often sacrifice process control for creativity. But sooner or later, unstructured creativity compounded by fast growth

campaign response tracking measurement  Forecasts Market statistics Marketing campaign effectiveness Sales force productivity Customer metrics Order backlog Day sales outstanding (DSO) Marketing costs as percentage of sales Leads generated and lead conversions Customer support and services Facilitate communication with customers Ensure customer satisfaction and loyalty Customer retention Customer complaints Revenue per service order First-time fix rate Response time Time-to-resolution for problems Number of service escalations Warranty claim

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Recruitment and Staffing

Recruitment and Staffing functionality allows the user to select and hire the right people with the right skill sets, as well as track the information regarding their recruitment for later analysis. It covers criteria such as Organization Structures and Modeling, Corporate Branding, Sourcing, Applicant Tracking, Assessment and Selection, Governance and Compliance, Vendor Management Systems (VMS) Portal, Recruitment Analytics and Reporting, and Product Technology. 

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Why Are CRM and Analytics Intrinsically Connected?


The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics of market share and penetration. Typical functional components of marketing automation include customer data cleansing and analysis tools, and campaign management systems.

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Five HR Technologies You Should Know


Almost everything you know about human resources (HR) outsourcing is about to change. The future is about single-source integration, and there are key new technologies that herald this era: unified service for HR, time, payroll, and expense tracking; management dashboards; streamlined employee interfaces; synchronous data with a single database; and empowered reporting.

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How to Outsell the Competition: The Benchmarking Edge for Successful Sales Execution


Benchmarking is a process where companies compare their performance over time against their competition. In doing so, they can identify where their strengths lie and where improvement may be needed. The point of benchmarking is to focus on areas that will yield the best return. For companies to succeed in their benchmarking efforts and gain a sustained competitive advantage, five key steps should be considered.

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4 Essential Components for Successful Sales


Most companies are aware that the buying processes of the world and its buyers are changing, but many have yet to recognize the need to make changes within their own sales force. Often sales professionals don’t have the proper skills or tools needed to be successful. But by integrating the four sales process components, they’ll be able to capture information that can be used to place them high above the competition.

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Customer Bill of Rights eBook


Interactive voice response (IVR) technology allows a computer to interact with customers using voice and dual-tone multi-frequency (DTMF) tones via a keypad.

IVR can be invaluable to an organization, but the customer experience is crucial. Improving the customer experience means an enterprise can improve customer retention, improve customer satisfaction, and increase cross-selling and up-selling.

Download this eBook to learn ten factors that customers should expect and companies need to provide for a successful self-service IVR implementation. They include setting clear expectations, transferring callers correctly, remembering the customer, and respecting callers’ time.

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How to Increase Profits with Timesheet Software


To manage any resource, one must first see it clearly by tracking it carefully. Hence, time tracking should be a fundamental part of any business. Certainly, every business already tracks time at some level—even if only for payroll. The most successful businesses, however, understand that time tracking is a core business process, and they use that process to best advantage.

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ProfitKey’s Rapid Response ERP Solution for Project-based Manufacturing Is Now TEC Certified


TEC is pleased to announce that Rapid Response Manufacturing (RRM) software from ProfitKey International, a developer of enterprise resource planning (ERP) software for manufacturing, has been TEC certified for online evaluation in TEC’s ERP Evaluation Center. An in-depth demonstration of its capabilities was conducted in order to evaluate how RRM holds up to industry benchmarks. We saw the system

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Got CRM? Why You Need Marketing Automation, Too


When you create a campaign in your marketing automation system, it should map back to your customer relationship management (CRM) so that you can tie closed deals back to the campaigns that created them. This closed-loop reporting capability allows you to measure your ROI and make data-driven marketing decisions. Learn how the systems complement each other, and why you need both.

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Migrating Legacy End of Life IVR


Interactive voice response (IVR) systems bridge communication between enterprises and customers. When that bridge becomes outdated or nears its end-of-life, steps need to be taken and factors need to be considered to successfully update that crucial IVR system.

In order to make the best possible investment choice when considering a new cloud IVR provider, some key questions need to be asked. Is the IVR solution flexible? Does it support multi-channel customer interaction?

These and other considerations are outlined in this white paper—download the white paper now to learn about how to determine system upgrades, evaluate potential solutions, and successfully migrate to an efficient, cost-effective IVR solution.

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Intelligent Response Management Strategies for Managing Demand-Supply Networks


Over 190 companies were surveyed regarding their challenges within demand-supply networks and the top priorities for managing these networks. This paper is based on an analysis of that survey and highlights the need for companies to focus on intelligent response management strategies that bridge planning and execution.

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