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The Magic Behind Planning and Executing (Optimal) Service Supply Chains - Part 3
Part 1 of this series established that service supply chains have many planning levels and time horizons, which can be roughly divided into the following

cancel account  resources, cancel training, or cancel vacations, but none of these alternatives are attractive. Hence, capacity-related decisions need to be made long before the day of service. Looking Well Before the Day of Service Therefore, companies must plan ahead to employ enough resources to meet their customers’ demands. The benefit to any service business from implementing improvements to each part of the chain individually is smaller than the combined benefit of having a well-geared holistic service chain. Read More...
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Documents related to » cancel account


Demand-driven Versus Traditional Materials Requirement Planning
Material requirements planning is a system that strives to plan replenishment just before a withdrawal from stock, which does not work in some manufacturing

cancel account  to place an order; cancel orders that were already placed; or simply move the timing to expedite or delay existing orders. The real significance of MRP was that, for the first time, the planner was able to answer the questions what? , when? , and how much? . In other words, rather than being reactive and waiting until the shortage occurred, the planner could be proactive and time phase orders, including releasing orders with multiple deliveries. Indeed, the enterprise systems currently in use by most Read More...
Segregation of Duties and Its Role in Sarbanes-Oxley Compliance Issues
The Sarbanes-Oxley Act (SOX) requires publicly traded firms to demonstrate that their accounting and reporting practices are in compliance with regulatory

cancel account  individuals can alter or cancel a customer order. 2. Develop and automate internal testing to support the system. Most organizations typically run financial reports on a monthly and a quarterly basis, reporting the organization's performance in terms of budget and projected sales. To ensure compliance to SOX-SOD requirements, these two procedures are essential: Using internal data to ensure that no sales or financial records can be altered without being identified, logged, and reviewed by three levels of Read More...
SAP Weaves Microsoft .NET And IBM WebSphere Into Its ESA Tapestry Part Three: Challenges and User Recommendations
One should imagine how humongous the job of delivering plug-and-play packaged middleware components for a number of other disparate applications SAP will

cancel account  compete, duplicate or even cancel out work done in a xApps delivered either by SAP or a SI/ISV partner. Although the concept is plausible, time will only tell how SAP will execute and whether it can promote the idea among partners and customers given some xAPPs developed by partners will be only higher level integrations while others will have to invest a great deal in re-implementing major product functions on NetWeaver, which are a business and risk consideration. SAP's endeavor to encourage its Read More...
Why Are CRM and Analytics Intrinsically Connected?
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics of market share and penetration

cancel account  that is likely to cancel their subscription. For more info, see Marketing Automation: Coming of Age Slowly . Campaign Management Once patterns and trends are discerned, the next step is to apply what has been learned. Overall, basic campaign management provides capabilities such as planning campaigns targeted at segmented audiences; keeping a history of all the campaigns that have been run; tracking and analyzing the response to various products and target segments; and executing and tracking responses, Read More...
Sales Performance Management
A productive sales force must concentrate on acquiring, growing, and retaining profitable relationships with its clients. This requires clear, detailed views of

cancel account  Performance Management Sales Performance Management If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. With SAP CRM, you transform your direct and indirect sales force into a team of knowledgeable and trusted advisors – fostering efficient collaboration between sales, marketing, and service teams to align efforts on fulfilling customer needs. Source : SAP Resources Related to Sales Performance Management : Customer Relationship Read More...
Achieving Growth: New Accounts versus Up-selling to Existing Accounts
A recent survey of chief executive officers has found that growth is again the number one priority, overtaking cost-cutting as their previous top concern. Can

cancel account  Growth: New Accounts versus Up-selling to Existing Accounts Observation of Recent Events The enterprise application software industry has historically been characterized by the quest for new accounts. However, as market penetration increased, opportunities for new accounts lessened. Now many vendors are betting on the replacement market to serve as their new account vehicle. But do companies want to replace their existing application software? Part One of the Achieving Growth: New Accounts Read More...
Front-to-back-office Integration: Improving Your Customer Life Cycle Management
Research shows that back-office connectivity is not addressed by many customer relationship management (CRM) solutions@meaning, customer data cannot be shared

cancel account  to-back-office Integration: Improving Your Customer Life Cycle Management Front-to-Back-Office Integration: Improving Your Customer Life Cycle Management If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. For more than 30 years, companies that have joined the Sage family have assisted small and midsized businesses with a wide range of business management applications and services. Source : Sage Software Resources Related to Customer L Read More...
Are You Tuned into Radio Frequency Identification?
This article examines the organizational fit of radio frequency identification (RFID) and its technology’s basic mechanics. Its prohibitive costs often account

cancel account  Radio frequency identification,RFID,information technology,IT,electronic product codes,EPC,bar code,tags,readers,encoders,integrated circuit,IC,interrogator,transponder,RFID portal Read More...
Sales Performance Management: Maximize Profits with Comprehensive Sales Processes
In a productive sales force, salespeople concentrate on acquiring, growing, and retaining profitable relationships within their account bases. To achieve this

cancel account  Performance Management: Maximize Profits with Comprehensive Sales Processes In a productive sales force, salespeople concentrate on acquiring, growing, and retaining profitable relationships within their account bases. To achieve this level of sales efficiency, you need a sales force automation (SFA) system that manages pipeline performance and territory alignment, and analyzes customer relationship management (CRM) data. Learn how a SFA solution can help you sales force excel. Read More...
Industry Vertical Alone Does Not Define the Supply Chain
Software vendors are now offering functionality specifically designed for various industries. And when selecting a supply chain planning (SCP) solution, it’s

cancel account   Read More...
Software Size Units
The conventional unit of measurement for software size is the point. Unfortunately, the point-based measurement system fails to account for many of the

cancel account  Size Units The conventional unit of measurement for software size is the point. Unfortunately, the point-based measurement system fails to account for many of the complexities of software development. This paper proposes software size units (SSUs) as an alternative to points, defines their component elements, and explains how to use SSUs for more accurate software estimations and easier productivity assessments. Read More...
10 Common Mistakes You May Be Making When You Set User Rights and Securities
Whether you are implementing a new enterprise resource planning (ERP) solution in your company or you already have one—but did not pay very much attention to

cancel account  Common Mistakes You May Be Making When You Set User Rights and Securities Whether you are implementing a new enterprise resource planning (ERP) solution in your company or you already have one—but did not pay very much attention to user rights and securities—there are some factors that you need to take into consideration. ERP is a sophisticated system where simple mistakes can cause big problems. It is also an important investment for your company—and you’ll want to make sure users take good adva Read More...
Understanding the PCI Data Security Standard
The payment card industry data security standard (PCI DSS) defines a comprehensive set of requirements to enhance and enforce payment account data security in a

cancel account  the PCI Data Security Standard MessageLabs Hosted Web Security and Content Filtering service operates at the Internet level, intercepting viruses, and spyware. Source : MessageLabs | Now part of Symantec Resources Related to Understanding the PCI Data Security Standard : Payment Card Industry Data Security Standard (PCI DSS) (Wikipedia) Understanding the PCI Data Security Standard Data Security is also known as : Data Security Architecture , Data Security Articles , Data Security Audit , Read More...
Development of an Internet Payment Processing System
This article describes the author's experience with the development of the first Yugoslav Internet payment processing system. The system's architecture is very

cancel account  card holder's account and cancel purchase order) or finalize order (e.g., deliver goods and services). An example of such application is Atlantik ( http://www.atlantik.co.yu ), an on-line betting company. System Users There are three types of users in the system described in this article: Besides purchasing goods and services on the Internet, card holders may view information about their card accounts using the portal of the Internet payment processing company. This information includes account balance, Read More...

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