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Customer service is more than a department; it's an essential strategy for growing a business. No one knows that better than TruServ Corporation, an organization formed in 1997 by the merger of Cotter & Company and ServiStar Coast to Coast. Today, the $2.2 billion Chicago-based cooperative supports over 6,400 independent retailers worldwide working under identities like True Value, Taylor Rental Center and Home & Garden Showplace.
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Case Study: B&K Corporation
B&K Corporation engineers and manufactures test and assembly systems for automotive and other components. But B&K didn’t have the infrastructure and systems support for effective engineering controls and documentation—manual and paper-based processes meant data was often three weeks old. Find out how B&K decreased costs and improved customer service with a new automated enterprise resource planning (ERP) system.
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9/3/2008 4:13:00 PM
Case Study: Qualitel Corporation
Qualitel couldn’t keep up with the growing demand for its electronics. With revenues increasing 30 to 40 percent per year, its order entry and accounting systems were rapidly becoming obsolete. Qualitel needed a solution—and fast. Just one year later, after selecting and implementing an enterprise resource planning (ERP) system, Qualitel’s revenue exploded 471 percent to $12.89 million (USD).
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5/14/2007 4:45:00 PM
Case Study: KLA-Tencor Corporation
KLA-Tencor Corporation, leading supplier to the microelectronics industry, provides an employee training program that focuses on grooming its personnel to be the most competent in the industry with the ability to optimize the performance of its systems. To accommodate the company’s training program—with personalized, classroom computer-based training—KLA-Tencor adopted an enterprise learning management system (LMS).
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Medical Case Study: Stryker Corporation
When Stryker Corporation acquired Howmedica, it had only one year to integrate the new business and completely replace its information technology (IT) infrastructure. Learn how Stryker improved its rapid time to benefit, global capabilities, lowered cost of ownership, and achieved standardized business processes to provide world class service.
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Accept Corporation Accept360 v7.0 Product Development and Portfolio Management Product Certification Report
Accept360 by Accept Corporation is now TEC Certified for online evaluation of product development and portfolio management solutions in the Product Lifecycle Management (PLM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.
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Vignette is IBM's latest partner. This global strategic alliance promises to boost revenue for both parties. The verdict is still out on the impact to future software development.
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Selection and Implementation of Infor ERP VISUAL: Miljoco Corporation Case Study
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Sage ERP X3 Helps Aceto Corporation Manage Complicated Compliance Regulations with Confidence
Aceto Corporation, a global importer and distributor of chemical-related products, was operating on a legacy system that didn’t allow the company to meet new compliance demands. To increase automation and improve real-time performance, Aceto implemented the Sage ERP X3 Process enterprise resource planning solution. Learn more about how Aceto’s needs for compliance and industry-specific functionality were met.
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EXE Latest Vendor to Join IBM Supply Chain Club
IBM and EXE Technologies today announced a global strategic relationship in which the two vendors will provide supply chain customers with integrated solutions that will help them transform into e-businesses. These solutions will be initially targeted to customers in the automotive, consumer packaged goods, electronics, retail and wholesale distribution industries. In addition, EXE and IBM announced that Pep Boys, a large automotive products retailer in the United States, and Metro Richelieu, one of Canada's largest grocers, are the first customers to take advantage of this relationship.
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11/17/1999
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