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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 capital call letters


Now Andersen, Tomorrow Accenture, They’ve got a lot of Selling to do
In compliance with the August arbitrator’s report on the conflict between Arthur Andersen and Andersen Consulting, the consulting firm has announced its new

capital call letters  Ventures and SOFTBANK Venture Capital are launching GameChange (see our article AC Ventures and SOFTBANK Venture Capital Announce GameChange .). User Recommendations This name change will end the confusion generated by the two Andersen names, at least officially. There will be a financial services corporation focused on accounting and financial auditing and related services called Arthur Andersen, and a technology services company focusing in the new economy technologies and building businesses therein,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Human Capital Management

Human Capital Management (HCM) encompasses all the applications necessary for handling personnel-related tasks for corporate managers and individual employees from the point of hire to the point of retire. This HCM model includes functionality for recruitment and staffing management, human resource management, career development, succession planning, learning management, performance and compensation management, and workforce management and planning.  

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Microsoft Lays Enforced-Concrete Foundation For Its Business Solutions Part 2: Market Impact


Stampede 2002 has radiated moderate optimism within VARs and other attendees, in a sharp contrast with many other user or industry conferences where we have felt a generally somber, anxious, or at least subdued mood. Small wonder for this isolated ebullience, given that, despite the current soft market, both MBS and most of its partners are still operating well, are discussing closing new accounts, and even expanding.

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CRM is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born


Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond. Fast forward to 2001. CRM has gotten fat, and the fatter it gets, it becomes more difficult to understand, more expensive to buy, more difficult to implement, and less likely to satisfy - either buyers of the software or their customers. Keep your eye on the ball: your customers, and your business.

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Managing Transaction Tax Audit Risk: How to Protect Precious Cash Flow by Proactively Addressing Audits


Even in the best economic times, businesses must be vigilant against unnecessary costs and risks. But not just businesses need to be vigilant—states and other tax authorities are feeling the same economic pinch, and are ready to seek out non-compliers with tax reporting. Get tips on how to survive sales and use tax audits, starting with understanding your exposure to audits and how to avoid them right from the start.

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Wetmetrics


The Internet is having an identity crisis. Long regarded as a powerful tool for cost reduction and service enhancement, the Internet is falling short of its promise because of the real and perceived threat of identity theft. Financial losses and insurance costs are mounting, as organizations struggle to protect their information perimeters and improve the strength of their authentication systems to ensure that the authorized user is present during the sign-in process. The widespread use and misuse of passwords as authentication tokens is generally cited as a cause of the accelerating erosion of user confidence and the increasing incidence of identity theft. It is generally agreed that passwords are not enough. Much has been lost, however, in the race toward person-present authentication systems. While the application of passwords is fraught with risk, the introduction of complex authentication infrastructures and cumbersome end user technology has eroded usability and increased the cost of security dramatically. This paper describes a new authentication approach that retains the simplicity and low cost of passwords, while gracefully introducing as much person-present assurance as is required by the application.

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Stemming the Loss of Knowledge Capital: A Business Fix for Canadian Manufacturers


The clock is ticking for Canadian manufacturers to come up with a solution to the ongoing loss of knowledge capital. Natural employee attrition, such as departures or layoffs, inevitable retirement, and the brain drain are contributing to an exodus of knowledge. That’s why the best hope for Canadian manufacturers lies in introducing knowledge management strategies across the enterprise—before it’s too late.

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Maximizing the Savings of Call-center Multisourcing While Protecting Service Levels


Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable systems? This leads to unavailable agents and, consequently, long waits for your customers. Are all call centers like this? No. Call centers using a common hosted platform share tools and unify agent management, resulting in answered calls and positive customer experiences

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New TEC 2011 Human Capital Management Buyer's Guide


In TEC's 2011 Human Capital Management Buyer's Guide, learn about the...

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Why a Call-centric CRM?


Traditional CRM systems have evolved to be used by the entire company (sales, marketing, customer service, accounting, and management), but in doing so they have lost their focus on the primary user--sales. As such, salespeople get stuck with a CRM system that does not increase sales activity, but instead, bogs them down and decreases activity, which subsequently decreases sales. Download this report to learn the criteria that should dominate the decision as to which CRM should be used. This report is for sales people, sales managers, VPs, IT, customer service and general management (CEO, CTO, CFO). It should be required reading for anyone that is part of the CRM selection team.

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Call Center Buyer’s Guide for Small and Midsized Businesses


If you'd like to know how a call center solution can boost revenues and enhance customer service, the call center buyer's guide for small and midsi...

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Tactical Human Resources Evolves into Strategic Human Capital Management


In contrast to traditionally investing in automation technologies for better use of tangible assets, enterprises have begun to invest in optimizing human capital. Human capital management, or talent management, is a set of human resources practices focusing on the acquisition, management, and optimization of the enterprise workforce.

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