Abstract: Project portfolio management (PPM) is a hot topic, and there’s no shortage of related advice. However, much of the current advice is incomplete—or flat-out wrong. Before purchasing a tool, buyers should familiarize themselves with established theories for valuing projects. Armed with understanding, they can avoid getting 'burned' by the unsuitable PPM tools that are being pushed in the marketplace.

Abstract: For Dillard’s Inc., copying thousands of documents a day was just part of the routine. It soon came to realize, however, that this practice was not only wasteful, but costly too. To manage its documents more efficiently, the company turned to Xerox’s Document Centre multifunction system and DocuShare software. Since installing the new system, Dillard’s has reduced its copying costs from $1.54 (USD) per print to 28 cents.

Abstract: Get your software selection portal free trial today.

Abstract: The common perception is that top-tier enterprise software takes years to implement. This is true for more complex solutions. But other applications, when combined with effective project management by capable professionals, can be rolled out rapidly when it counts—like after a merger or acquisition. Get tips for a speedy enterprise resource planning (ERP) implementation, from a company that lived to tell the tale.

Abstract: Are you on the front lines of product development and project management, and tired of seeing the same project failure statistics? Are you ready to do something to change your approach to requirements management? Then read about the three most common myths (plus a bonus myth) associated with requirements management, and how you can dispel them once and for all—for more successful products and project outcomes.

Abstract: Periodically the US Department of Labor (DOL) issues opinion letters which can be official rulings or interpretations regarding the Fair Labor Standards Act (FLSA). Recently, the DOL issued two letters regarding deducting damages from exempt employees’ salaries and requiring exempt employees to work a certain schedule or make up hours. But what do they mean for you as an employer?

Abstract: As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to manage, and has better customer service. Learn about contract center trends and the five key elements to consider when outsourcing your customer service center business processes.

Abstract: Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements that can help distinguish your organization’s product or service from your competitors. By applying these key elements, you can unlock the lifetime value of your customers and build an outstanding referral platform for future growth.

Abstract: Enterprises are seeking new ways to boost their competitive edge. Outsourcing in Malta has proven to be a strategic advantage because of its stability, knowledge capital, and proximity to a number of markets--which is attested by the fact it has one of the highest exports per capita in the world.

Abstract: When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications that must be integrated? This article compares the two approaches and offers some advice.

Abstract: The term The Third Opinion was coined by Clark Clifford, advisor and friend to many US Presidents. One thing is clear to all of us who have been observing business, politics, and life: good advice is hard to get. Ms. Joni bases The Third Opinion on the years of her advisory work with some of the world’s top executives.

Abstract: Find out in the white paper 10 strategies for choosing the right erp solution. here you'll learn how to take advantage of the fierce competition for the midmarket erp buyerincluding tips on squeezing the best deal from a vendor, and advice on how to roll out your new erp solution quickly.

Abstract: Doing business on the Internet can involve some tricky legal issues. This article will help you understand the kinds of information you need to provide to your attorney to get the best possible advice on setting up your new Internet business.

Abstract: Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling TEC that they need a clearer picture of outsourcing, its potential benefits, and common pitfalls. They want examples of different types of outsourcing and advice on whether outsourcing is right for them. This primer addresses these questions.

Abstract: Looking for the right enterprise resource planning (ERP) package for your small to medium business (SMB) can be a daunting task. A fair amount of information is available about the actual software packages, but there is little advice on how to choose the right one. Learn strategies for a successful software selection—from initial requirements gathering, to evaluation, selection, and final implementation.

Abstract: There are several ways to virtualize the front office, with at least four different solution choices available. The soundest advice may be for companies to start the process, and evaluate the alternatives based on their ability to solve real business needs. It’s time that the personal computer (PC) find its place in the data center—not proliferated around the workplace.

Abstract: We all know about the three monkeys: See no evil, hear no evil, speak no evil. But as project managers, we need to control our projects. In order to do this, we must ignore the advice of the three monkeys. We need to see the potential for cost overruns, hear about the risks, and speak about the likelihood of failure.

Abstract: You can blame your sales people all you want, but if the lead data is bad, they’re not going to bring in business. You can blame your product managers for ineffective promotions, but if the target lists are redundant, the pitches fall on deaf ears. You can blame your customer service representatives for low satisfaction scores, but if customer data is missing, then no wonder the complaint resolution pipeline is backed up. Think it’s your customer resource management (CRM) system? Think again. It’s bad data, and it’s costing you millions. Request your copy of The Bottom Line on Bad Customer Data that delivers detailed advice from Jill Dyche, partner and co-founder of Baseline Consulting, about what you can do to address the impact of bad data on your company. The report gives you insight into how bad data is impacting your company and what you can do about it. How to identify where the bad data is and quantify its impact, and different approaches to determine the sources and causes of bad data are all offered in this paper.