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Abstract:
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed
knowledge bases that are used in a tested selection methodology reduce the RFI process from months to weeks, eliminate data
quality issues and allow an apples to apples comparison (...)
Excerpt related to
case crm:
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed
knowledge bases that...
Published:
2003-04-19
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Abstract:
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating
a cost-benefit analysis, determining the tangible and intangible benefits, and the risks involved with CRM implementation. (...)
Excerpt related to
case crm:
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating
a cost-benefit analys...
Published:
2004-07-23
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Abstract:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to
assess results and declare success. (...)
Excerpt related to
case crm:
An effective business case must link CRM with achieving organizational objectives; but this
step is just the beginning. Credibility implies that t...
Published:
2004-11-09
-
Abstract:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to
assess results and declare success. (...)
Excerpt related to
case crm:
An effective business case must link CRM with achieving organizational objectives; but this
step is just the beginning. Credibility implies that t...
Published:
2004-11-09
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Abstract:
The Glazer-Kennedy Inner Circle is a well-known sales and marketing consultancy. The marketing strategists were seeking a
customer relationship management (CRM) system, not only for their growing business, but for all their clients. The challenge:
“I genuinely dislike computers. I refuse to use e-mail, (...)
Excerpt related to
case crm:
Case Study: In Search of a Comprehensive CRM System. ... Download <strong>Case
Study: In Search of a Comprehensive CRM System</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
In 2003, marketing strategies firm Piranha Marketing was rapidly growing to meet the needs of its expanding customer base.
The company wanted to find a way to manage its disparate customer relationship management (CRM) software packages while continuing
to increase its customer base for all services. Fin (...)
Excerpt related to
case crm:
Case Study: All-in-one CRM System Supports Rapid Growth. ... Download <strong>Case
Study: All-in-one CRM System Supports Rapid Growth</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
The Linc Group, provider of infrastructure and technical services, knows that client prospecting and retention are key to
long-term success. To optimize the success of company and franchise offices, the company implemented customer relationship
management (CRM) software from Microsoft Dynamics, recently (...)
Excerpt related to
case crm:
Case Study: CRM Solution’s Superior Workflows and Multitenancy Create Stronger Customer
Service. Source: Microsoft. Document Type ...
Published:
2010-03-11
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Abstract:
Georg Fischer, a global provider of fluid-handling systems, was using a simple database to manage customer contact information.
But the company couldn’t effectively track the progress of customer relationships, opportunities, and projects, and so key
data was often lost. By implementing an integrated e (...)
Excerpt related to
case crm:
Case Study: Georg Fischer’s CRM Investment Improves Transparency and Customer Service. Source:
Maximizer Software. Document Type ...
Published:
2010-03-11
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Abstract:
With more than 5,000 global employees serving as touch points for sales and customer service, Deutsche Bank could no longer
afford to rely on its outdated customer relationship management (CRM) systems. The financial services powerhouse now has a
system that serves 5,500 Deutsche Bank employees, and incl (...)
Excerpt related to
case crm:
Case Study: Deutsche Bank Gets Closer to Customers with CRM Web Portal. Source: Luxoft.
Document Type: Case Study Description: With ...
Published:
2010-03-11
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Abstract:
Real estate firm The Norris Group was holding ten years of customer history with an online e-mail marketing vendor. Costly
errors, data loss, and the lack of vital features convinced the firm to find a new solution that would store data and make
it available whenever needed. Find out how the new online s (...)
Excerpt related to
case crm:
Case Study: Real Estate Firm Adopts Microsoft Dynamics CRM Online to Drive Up-sell Opportunities.
Source: Microsoft. Document Type ...
Published:
2010-03-11
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Abstract:
Just as back-office automation became critical for competitive success in the last half of the twentieth century, customer
relationship management (CRM) is today’s imperative for success. However, the key to creating business value with CRM is remembering
that business strategy and technology strategy (...)
Excerpt related to
case crm:
Why CRM? The Business Case for Customer Relationship Management. ... Download
<strong>Why CRM? The Business Case for Customer Relationship Management</strong>.
...
Published:
2010-03-11
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Abstract:
A residential and commercial junk removal company with a toll-free call service was using an industry-specific customer relationship
management (CRM) solution that couldn’t be customized. The company needed a CRM system that could capture, share, and use
customer data specific to its operations, to acq (...)
Excerpt related to
case crm:
Case Study: Junk Removal Service Finds Gold with Microsoft Dynamics CRM Online. Source:
Microsoft. Document Type: Case Study Description ...
Published:
2010-03-11
-
Abstract:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to
assess results and declare success. (...)
Excerpt related to
case crm:
An effective business case must link CRM with achieving organizational objectives; but this
step is just the beginning. Credibility implies that t...
Published:
2004-11-09
-
Abstract:
Although Active Voice is a global provider of business telecommunications, it didn’t have a dedicated solution for sales
automation or customer service. Sales reps lacked what they needed to follow up on leads and were losing valuable opportunities.
But when the company implemented an e-customer relati (...)
Excerpt related to
case crm:
Case Study: Active Voice Gets Proactive and Powers Communication with CRM. Source: Maximizer
Software. Document Type: Case Study Description ...
Published:
2010-03-11
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Abstract:
A data storage company planning to become a major player in the field needed customer relationship management (CRM) software
that would scale to the company’s growth and integrate with its other business software. Learn about the solution that integrated
accounting and manufacturing packages affordably (...)
Excerpt related to
case crm:
CRM Solution Helps Growing Data Storage Provider Meet Its Information Needs. Source: Microsoft. Document
Type: Case Study Description: A data storage company ...
Published:
2010-03-11
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Abstract:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applications that support customer-facing functions and management decision making. That may capture the essence
of what CRM is, but it does not begin to capture why (...)
Excerpt related to
case crm:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applic...
Published:
2004-11-08
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Abstract:
When The Clientele Group of Epicor Software Corporation was faced with scalability and performance limits in their CRM software,
they redesigned their application around the Microsoft® .NET Framework. A server architecture based on SQL Server™ 2000 and
XML Web services removes their scalability limits (...)
Excerpt related to
case crm:
... Type: Case Study Description: When The Clientele Group of Epicor Software Corporation
was faced with scalability and performance limits in their CRM software ...
Published:
2010-03-11
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Abstract:
Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from
ERP giants – SAP, Oracle and PeopleSoft? (...)
Excerpt related to
case crm:
Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from ERP
giants – SAP, Oracle ...
Published:
2001-12-28
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Abstract:
Today's enterprise applications are required as a matter of course to address more than the processes taking place within
the walls of an enterprise. Almost all traditional ERP vendors (small and big alike) had to experience a wake-up call and
have long been trying to expand their product offering in tu (...)
Excerpt related to
case crm:
Today's enterprise applications are required as a matter of course to address more than the processes taking place within
the walls of an enterpri...
Published:
2004-01-31
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Abstract:
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the
case with even ancient ERP products? Could it be that while the traditional introspective mind-set of ERP becomes history,
its functionality remains critical and CRM is being absorb (...)
Excerpt related to
case crm:
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not
generally been the case with even ancient...
Published:
2003-03-28