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Who Benefits from Outsourcing?
While simple on the surface, the decision to outsource is a major strategic undertaking. Besides weighing cost reduction against the consequences of reduced

case studies bpo  scenario; under the worst case scenario, it could go as high as 230 million2. But how many of these lost jobs are a result of outsourcing and offshoring? Unfortunately, there are no solid numbers or benchmarks to quantify how many jobs have and continue to be sourced between countries. Because jobs are not counted one by one, like goods headed for a specific destination, no one knows with certainty, so assumptions are made. For example, a much-cited report from Forrester Research projected that 3.3 Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » case studies bpo


Enterprise Applications Vendors Going Viral and Social: Another Take
It would not be far off the mark to say that social media, user-generated content (UGC), and online collaboration all hit the mainstream in 2009, at least

case studies bpo  reducing email overload. In case of sales force automation (SFA ), so-called social customer relationship management (CRM) tools can integrate predictive analytics , company standards, best practices , and the “wisdom of the crowd (i.e., the real-world experience of fellow sales reps captured with Web 2.0 tools) to increase productivity at every stage of the sales process. What About Social (Viral) Marketing? On a recent long plane ride I read the  instant-classic book on social networks entitled Read More...
A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

case studies bpo  there were some impressive case studies of clients that are going for the “SLM platform” approach, e.g., Dell and Cisco Systems . Servigistics’ platform is not yet a transactional system of record for its clients, although the vendor might be considering entering the EAM fray in the long term. However, Servigistics is currently a system of record for any asset’s service record, from its installment until decommissioning. What manufacturing execution systems (MESs) are for the ERP systems of Read More...
Case Study: CourseUp!
CourseUp!—a developer of computer-based training solutions for franchises—chose SumTotal to provide technology for delivering instruction on how to best launch

case studies bpo  Study: CourseUp! CourseUp!—a developer of computer-based training solutions for franchises—chose SumTotal to provide technology for delivering instruction on how to best launch and run a franchise. CourseUp! needs a platform that manages the transfer of information from corporations to their franchises, and software for developing online assessments and scenario-based training. Find out how SumTotal helps deliver cost-effective solutions. Read More...
Case Study: Virtu
A rapid growth in production encouraged ready-made food product manufacturer Virtu to invest in a new enterprise resource planning (ERP) system. The ERP

case studies bpo  Study: Virtu A rapid growth in production encouraged ready-made food product manufacturer Virtu to invest in a new enterprise resource planning (ERP) system. The ERP solution helps the company manage hazard analysis and critical control point (HACCP) standards, recipe-based production planning, warehouse management, bookkeeping, and product shipping. Learn more about the ERP solution and the company’s plans for further automation. Read More...
Case Study: Pelephone
Pelephone, Israel’s first mobile provider, found its system for tracking and responding to customers was unable to analyze data at usual levels once the company

case studies bpo  Study: Pelephone Pelephone, Israel’s first mobile provider, found its system for tracking and responding to customers was unable to analyze data at usual levels once the company’s subscriber base grew to over one million. To stay ahead of the competition, Pelephone needed a solution to help maintain speedy response time. With Cognos TM1, the mobile provider has a single, multifaceted view of each customer. Read more about the benefits. Read More...
Case Study: SABC


case studies bpo  Study: SABC Read More...
Case Study: Acceller
Since its inception in 2005, digital services provider Acceller had been using the same system to manage accounts payable (AP) and accounts receivable (AR). But

case studies bpo  Study: Acceller Since its inception in 2005, digital services provider Acceller had been using the same system to manage accounts payable (AP) and accounts receivable (AR). But when business began to increase, the lack of sophisticated financial reporting and the need for improved financial controls became significant issues. Find out how the company chose a solution that provided the needed control and reporting capabilities. Read More...
Case Study: CIBS


case studies bpo  Study: CIBS Read More...
CTSI Case Study: Molex


case studies bpo  Case Study: Molex Read More...
Case Study: Hayward
With goals to decrease operating costs and increase sales, Hayward@a leader in the building materials industry@knew it needed to replace its 25-year-old

case studies bpo  Study: Hayward With goals to decrease operating costs and increase sales, Hayward—a leader in the building materials industry—knew it needed to replace its 25-year-old software with an enterprise resource planning (ERP) solution that would enable business process re-engineering and more. The solution Hayward chose enabled it to more effectively manage its supply chain and generate bottom-line value to customers. Find out why. Read More...
Case Study: CBH Group
Facing a projected 400 percent increase in transactional volumes for its key grain handling application, CBH Group needed to boost performance, resilience, and

case studies bpo  Study: CBH Group Facing a projected 400 percent increase in transactional volumes for its key grain handling application, CBH Group needed to boost performance, resilience, and availability. Learn how the company’s new server consolidation and virtualization program helped it achieve a 400 percent increase in transaction volumes, cut costs, reduce power and cooling requirements, and enable rapid response to new business requirements. Read More...
Case Study: Widex
Widex Canada, a manufacturer and distributor of high-end hearing aids, wanted to automate its work flow@from sales order entry through shipping and delivery. It

case studies bpo  Study: Widex Widex Canada, a manufacturer and distributor of high-end hearing aids, wanted to automate its work flow—from sales order entry through shipping and delivery. It also wanted more flexible reporting accounting and sales. Learn how combining Microsoft® Dynamics NAV with Tectura’s Configure to Order and Workflow helped Widex make its day-to-day processes more efficient and report results quickly and accurately. Read More...
Case Study: Bollé
Bollé, a midsized distributor of sunglasses and other products to the Australian and New Zealand markets, sources both locally and from overseas. Inefficiencies

case studies bpo  Study: Bollé Bollé, a midsized distributor of sunglasses and other products to the Australian and New Zealand markets, sources both locally and from overseas. Inefficiencies resulting from a lack of integration between finance and inventory—and non-existent system security—forced Bollé to review its systems. After implementing PRONTO-Xi, the company achieves better than 99.5 percent order dispatch accuracy. Discover more benefits. Read More...
Case Study: Deftrans
Needing to meet demand from the Internet and other sources, Polish furniture maker Deftrans implemented an enterprise solution with functionality for personnel

case studies bpo  Study: Deftrans Needing to meet demand from the Internet and other sources, Polish furniture maker Deftrans implemented an enterprise solution with functionality for personnel and payroll, warehouse management, financials, invoice management, and more. With the new system, the company has reduced the time needed to prepare goods specifications and other warehouse operations, as well as ensured greater accuracy of invoices. Learn more. Read More...

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