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 case studies bpo


Who Benefits from Outsourcing?
While simple on the surface, the decision to outsource is a major strategic undertaking. Besides weighing cost reduction against the consequences of reduced

case studies bpo  scenario; under the worst case scenario, it could go as high as 230 million2. But how many of these lost jobs are a result of outsourcing and offshoring? Unfortunately, there are no solid numbers or benchmarks to quantify how many jobs have and continue to be sourced between countries. Because jobs are not counted one by one, like goods headed for a specific destination, no one knows with certainty, so assumptions are made. For example, a much-cited report from Forrester Research projected that 3.3 millio

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Browse RFP templates

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Compare Software Solutions

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Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Documents related to » case studies bpo

Enterprise Applications Vendors Going Viral and Social: Another Take


It would not be far off the mark to say that social media, user-generated content (UGC), and online collaboration all hit the mainstream in 2009, at least in the realm of business-to-consumers (B2C) commerce. According to Forrester, 63 percent of online retailers will make social e-commerce a top priority in 2010, with The Limited brands leading the way. As consumers and

case studies bpo  reducing email overload. In case of sales force automation (SFA ), so-called social customer relationship management (CRM) tools can integrate predictive analytics , company standards, best practices , and the “wisdom of the crowd (i.e., the real-world experience of fellow sales reps captured with Web 2.0 tools) to increase productivity at every stage of the sales process. What About Social (Viral) Marketing? On a recent long plane ride I read the  instant-classic book on social networks entitled Gro Read More

A Leader in Service Management Tackles Multidimensional Growth


Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.

case studies bpo  there were some impressive case studies of clients that are going for the “SLM platform” approach, e.g., Dell and Cisco Systems . Servigistics’ platform is not yet a transactional system of record for its clients, although the vendor might be considering entering the EAM fray in the long term. However, Servigistics is currently a system of record for any asset’s service record, from its installment until decommissioning. What manufacturing execution systems (MESs) are for the ERP systems of Read More

Case Study: NET


Founded in 1983, Network Equipment Technlogies (NET) provides network and voice exchange solutions for government and enterprise customers worldwide. To increase its operational efficiency, cut costs, and improve government reporting and compliance capabilities, NET needed a new enterprise resource planning (ERP) system. Find out how switching to Microsoft Dynamics AX has helped NET save an estimated $1.5 million (USD).

case studies bpo  Study: NET Founded in 1983, Network Equipment Technlogies (NET) provides network and voice exchange solutions for government and enterprise customers worldwide. To increase its operational efficiency, cut costs, and improve government reporting and compliance capabilities, NET needed a new enterprise resource planning (ERP) system. Find out how switching to Microsoft Dynamics AX has helped NET save an estimated $1.5 million (USD). Read More

Case Study: Achmea


Achmea, the largest insurance group in the Dutch market, had many different systems and fragmented management information, with often inaccurate data. The company decided to make the move to business intelligence (BI) for a more standardized approach to information access and delivery. With Cognos, Achmea has achieved a number of benefits, including results-oriented decision-making based on real-time data. Learn more.

case studies bpo  Study: Achmea Achmea, the largest insurance group in the Dutch market, had many different systems and fragmented management information, with often inaccurate data. The company decided to make the move to business intelligence (BI) for a more standardized approach to information access and delivery. With Cognos, Achmea has achieved a number of benefits, including results-oriented decision-making based on real-time data. Learn more. Read More

Case Study: Hu-Friedy




case studies bpo  Study: Hu-Friedy Read More

Case Study: 3form


3form, a manufacturer of resin panels used in high-design architectural projects, chose Infor Visual ERP for its flexibility and customizability to meet 3form's specific needs.

case studies bpo  Study: 3form 3form, a manufacturer of resin panels used in high-design architectural projects, chose Infor Visual ERP for its flexibility and customizability to meet 3form's specific needs. Read More

Case Study: Toyota




case studies bpo  Study: Toyota Read More

ROI Case Study: IBM Business Analytics - Cincinnati Zoo


This case study recaps a nonprofit organization’s business challenges and the benefits it realized upon adopting a business intelligence (BI) solution. The organization needed to combine its data and improve its reporting capabilities for various data types. The BI solution significantly improved the decision-making capabilities of the organization’s executive team, mid-level managers, and employees.

case studies bpo  Case Study: IBM Business Analytics - Cincinnati Zoo This case study recaps a nonprofit organization’s business challenges and the benefits it realized upon adopting a business intelligence (BI) solution. The organization needed to combine its data and improve its reporting capabilities for various data types. The BI solution significantly improved the decision-making capabilities of the organization’s executive team, mid-level managers, and employees. Read More

Case Study: PH Tech


Providing accurate and timely analytical information to health care professionals is critical to the success of PH Tech, provider of health care benefits administration services. PH Tech opted to integrate a business intelligence (BI) solution that allows its clients to make better-informed decisions leading to improved performance, lower costs, and enhanced patient and provider goodwill. Learn more about its BI software.

case studies bpo  Study: PH Tech Providing accurate and timely analytical information to health care professionals is critical to the success of PH Tech, provider of health care benefits administration services. PH Tech opted to integrate a business intelligence (BI) solution that allows its clients to make better-informed decisions leading to improved performance, lower costs, and enhanced patient and provider goodwill. Learn more about its BI software. Read More

Case Study: OpSource


OpSource, a software-as-a-service (SaaS) technology company, was experiencing some growing pains. The company’s financial application made it difficult to track and manage international operations, and was not well integrated with its customer relationship management (CRM) system. Learn how OpSource’s replacement solution helped improve financial controls and support financial operations in four locations worldwide.

case studies bpo  Study: OpSource OpSource, a software-as-a-service (SaaS) technology company, was experiencing some growing pains. The company’s financial application made it difficult to track and manage international operations, and was not well integrated with its customer relationship management (CRM) system. Learn how OpSource’s replacement solution helped improve financial controls and support financial operations in four locations worldwide. Read More

Case Study: Funtastic


Funtastic, the largest toy distributor in Australia, attributes its success to strong retail relationships and understanding the infrastructure needed to service these customers. High customer expectations, a large product range, and the fast-moving nature of the business mean that Funtastic must have complete real-time stock visibility. Find out about the warehouse and order management solution Funtastic uses.

case studies bpo  Study: Funtastic Funtastic, the largest toy distributor in Australia, attributes its success to strong retail relationships and understanding the infrastructure needed to service these customers. High customer expectations, a large product range, and the fast-moving nature of the business mean that Funtastic must have complete real-time stock visibility. Find out about the warehouse and order management solution Funtastic uses. Read More

Case Study: ABB AG


ABB, a specialist in energy and automation technology, needed a business intelligence (BI) and corporate performance management (CPM) solution in order to support varied business needs and processes such as sales control, management reporting, and planning. But the BI software ABB chose couldn’t cope with all the requirements for integrating analysis, planning, and reporting. Learn about the new BI solution ABB deployed.

case studies bpo  Study: ABB AG ABB, a specialist in energy and automation technology, needed a business intelligence (BI) and corporate performance management (CPM) solution in order to support varied business needs and processes such as sales control, management reporting, and planning. But the BI software ABB chose couldn’t cope with all the requirements for integrating analysis, planning, and reporting. Learn about the new BI solution ABB deployed. Read More

Case Study: Pelephone


Pelephone, Israel’s first mobile provider, found its system for tracking and responding to customers was unable to analyze data at usual levels once the company’s subscriber base grew to over one million. To stay ahead of the competition, Pelephone needed a solution to help maintain speedy response time. With Cognos TM1, the mobile provider has a single, multifaceted view of each customer. Read more about the benefits.

case studies bpo  Study: Pelephone Pelephone, Israel’s first mobile provider, found its system for tracking and responding to customers was unable to analyze data at usual levels once the company’s subscriber base grew to over one million. To stay ahead of the competition, Pelephone needed a solution to help maintain speedy response time. With Cognos TM1, the mobile provider has a single, multifaceted view of each customer. Read more about the benefits. Read More

Case Study: Deftrans


Needing to meet demand from the Internet and other sources, Polish furniture maker Deftrans implemented an enterprise solution with functionality for personnel and payroll, warehouse management, financials, invoice management, and more. With the new system, the company has reduced the time needed to prepare goods specifications and other warehouse operations, as well as ensured greater accuracy of invoices. Learn more.

case studies bpo  Study: Deftrans Needing to meet demand from the Internet and other sources, Polish furniture maker Deftrans implemented an enterprise solution with functionality for personnel and payroll, warehouse management, financials, invoice management, and more. With the new system, the company has reduced the time needed to prepare goods specifications and other warehouse operations, as well as ensured greater accuracy of invoices. Learn more. Read More