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Software Functionality Revealed in Detail
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 case studies bpo


Who Benefits from Outsourcing?
While simple on the surface, the decision to outsource is a major strategic undertaking. Besides weighing cost reduction against the consequences of reduced

case studies bpo  scenario; under the worst case scenario, it could go as high as 230 million2. But how many of these lost jobs are a result of outsourcing and offshoring? Unfortunately, there are no solid numbers or benchmarks to quantify how many jobs have and continue to be sourced between countries. Because jobs are not counted one by one, like goods headed for a specific destination, no one knows with certainty, so assumptions are made. For example, a much-cited report from Forrester Research projected that 3.3 millio

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Documents related to » case studies bpo

Enterprise Applications Vendors Going Viral and Social: Another Take


It would not be far off the mark to say that social media, user-generated content (UGC), and online collaboration all hit the mainstream in 2009, at least in the realm of business-to-consumers (B2C) commerce. According to Forrester, 63 percent of online retailers will make social e-commerce a top priority in 2010, with The Limited brands leading the way. As consumers and

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A Leader in Service Management Tackles Multidimensional Growth


Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.

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Case Study: creative werks


Packaging solutions provider creative werks selected enterprise resource planning (ERP) software with assistance from Godlan, Inc. This case study looks at some of the results of the implementation.

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The Case for a Specialised Sales Forecasting Software Solution


This white paper addresses the question “Why do you need a specialised sales forecasting software solution?” It makes the case for implementing a purpose-built sales forecasting software tool, and provides a number of considerations and parameters that can be used to evaluate suitable solutions.

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Case Study: Cimarex


Cimarex is a large oil and gas exploration and production company based in Denver, Colorado, with over 1000 employees located across the U.S. With a team of only three engineers and an average of 600 to 700 people on the network at any given time, identifying and evaluating delays while providing a quick response time was an important issue for the engineering team. Cimarex required a solution that would provide visibility into the network centers and identify and segregate network problems from application problems, without requiring a lot of engineer maintenance.

Fluke Networks network monitoring applications allowed Cimarex to monitor each network individually and pinpoint any variances in performance. Issues that used to take days or weeks to resolve are now fixed quickly, letting the engineering team focus on more important projects. Read more in this case study from Fluke Networks.

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Case Study: Widex


Widex Canada, a manufacturer and distributor of high-end hearing aids, wanted to automate its work flow—from sales order entry through shipping and delivery. It also wanted more flexible reporting accounting and sales. Learn how combining Microsoft® Dynamics NAV with Tectura’s Configure to Order and Workflow helped Widex make its day-to-day processes more efficient and report results quickly and accurately.

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Case Study: Acceller


Since its inception in 2005, digital services provider Acceller had been using the same system to manage accounts payable (AP) and accounts receivable (AR). But when business began to increase, the lack of sophisticated financial reporting and the need for improved financial controls became significant issues. Find out how the company chose a solution that provided the needed control and reporting capabilities.

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ROI Case Study: IBM Business Analytics - Cincinnati Zoo


This case study recaps a nonprofit organization’s business challenges and the benefits it realized upon adopting a business intelligence (BI) solution. The organization needed to combine its data and improve its reporting capabilities for various data types. The BI solution significantly improved the decision-making capabilities of the organization’s executive team, mid-level managers, and employees.

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Case Study: Marwood Metal Fabrication


This case study looks at how Marwood Metal Fabrication implemented enterprise resource planning (ERP) from the Plex Manufacturing Cloud.

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Case Study: Kyocera


Aside from geographic challenges, Kyocera—distributor of document management devices—also grapples with three-month lead times, purchase-order constraints, and stocking commitments. Forecasting accuracy is critical to a company that has to manage frequent model changes and short life-cycle products. Find out about the demand and forecast management solution the company uses to ensure consistent and accurate reporting.

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