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A New Customer Relationship Management Framework: Twenty-first Century Necessity, or Blowin' in the Wind?
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where value had historically been located

case studies for customer relationship management  This is not the case in the age of the new customer. The customer's idea of what is valuable and the company's may be quite different. What customers are looking for is meaningful value. In other words, something that they think is worth it. Worth what? Something for which it's worth being advocates for your company. But we'll get into that in a short while. Customers are looking for a great experience with your company—an experience that is owned by them. They are looking to your company, not just Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » case studies for customer relationship management


The Five Sure-fire Strategies for Gaining Management Approval for WMS Projects
Despite the consensus that warehouse management systems (WMS) offer many benefits, getting approval for a new system is challenging. You need to get key

case studies for customer relationship management  the action. In this case the action is purchasing and implementing a WMS. ROI is often extended to a measurement of payback, which incorporates the time it takes to achieve the ROI. Most WMS projects receive payback within 18 months of implementation, depending on how the system is leveraged within a unique environment. The best practices-based functionality within WMS solutions offers a myriad of benefits that ultimately result in higher efficiency and lower costs—key drivers in ROI. Optimized Read More
E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s

case studies for customer relationship management  History Integration Made Easy Case Studies Sales and Marketing Financial Services Customer Support /Call Centers About emailtopia Response Manager System Requirements Introduction The Internet has provided an easy, low cost channel for providing customer service and customer interaction. As a result, email communication is growing faster than any other means of customer interaction. Email inquiries used for customer service is expected to increase from 2.9 billion messages in 2005, to 7.2 billion by Read More
10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

case studies for customer relationship management  1 - Source: “The Case for Knowledge Management in CRM,” Gartner Inc., April 2003 About KNOVA Software KNOVA, a Consona CRM solution, is an intelligent customer experience solution that maximizes the value of every interaction throughout the customer lifecycle. KNOVA turns information into a knowledge powerhouse, and delivers it in a user experience that raises the definitions for collaboration and community to new levels. Built on an adaptive search and knowledge management platform, KNOVA’s suite Read More
Controlling Complex Trade Promotion Management Issues For Suppliers To The Retail Chains
Almost $75 billion (USD) is spend on trade and promotion funds every year. Unfortunately most enterprise resource planning (ERP) systems are not equiped to

case studies for customer relationship management  , Trade Promotion Management Case Studies , TPM Vendors , Trade Promotion Management Associates . Introduction Trade Promotion Management can be viewed as managing the flow of funds between the producer and the trade customer. The amount of promotion funds at stake is staggering. Almost 75 BILLION dollars is spent in trade funds every year, and that amount is growing. Trade promotions account for between 10% and 30% of the overall revenue of a company. This figure varies somewhat by industry, but on Read More
Top Three Learning Management Trends for 2011
Learning management is a growing market in certain geographical areas and within specific industries. The availability of mobile and collaborative learning

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Understanding IBM Lotus Web Content Management Software
IBM Lotus Web Content Management software is IBM’s Web content management system offering. Lotus Web Content Management software provides tools to apply

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Dynacom ERP (v. 11.3) for ERP for SMB Certification Report
Dynacom Enterprise is now TEC Certified for online evaluation of enterprise resource planning (ERP) for small to medium business (SMB) solutions in the ERP

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EMC Documentum: A Brief on Its Content Management Offerings in 2012
The EMC Documentum family of products covers a range of content management, case management, and governance applications, and plays to current shifts across the

case studies for customer relationship management  range of content management, case management, and governance applications, and plays to current shifts across the information management landscape. In this report, TEC's director of knowledge services Josh Chalifour looks at the directions in which EMC is focusing its products and services, and how that relates to requirements you may have for your content management initiatives. Read More
Oracle Enterprise Asset Management
Oracle Enterprise Asset Management (EAM) optimizes availability and utilization of assets. Oracle's products help companies manage inventory, equipment, and

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Unified Performance Management: The Key to Successful Performance Management
Managing performance requires that business and IT, working collaboratively, develop a vision of how to integrate information and technology to improve the

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MODX Web Content Management: Vendor Profile
Open source vendor MODX provides a modern, highly flexible, Web standards–compliant Web content management (WCM) framework. TEC’s Director of Knowledge Services

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IFS Applications (version 7.5) for ERP for the Mining Industry Certification Report
IFS Applications (version 7.5) is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for the mining industry in the ERP

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