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Abstract:
TESTCo was accustomed to managing its issue tracking for software testing using Microsoft Excel or one of its customers’
homegrown solutions. But as operations expanded, the company realized it needed a better system to manage this process—one
that could monitor issues and ensure they were resolved a (...)
Excerpt related to
case study in issue management:
... Testing Team Enhances Communication and Simplifies Issue Management
with ProjectLocker. Source: ProjectLocker. Document Type: Case Study Description: TESTCo
was ...
Published:
2010-03-11
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Abstract:
During a period of rapid growth, MSI—an IT solutions provider—found its business software applications couldn’t keep up with
the amount and diversity of information pouring into the company. The lack of a centralized customer relationship management
(CRM) system also caused problems with MSI’s pa (...)
Excerpt related to
case study in issue management:
Case Study: Customer and Data Management System Helps Maintain Growth,
Increase Revenue. Source: Microsoft. Document Type: Case Study ...
Published:
2010-03-11
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Abstract:
PropertyInfo, a provider of real estate information solutions, needed a unified view of its 20 different global customer
support centers in order to provide more consistent quality. A customer support solution enables the company to manage incident
information, automate service ticket processing, and giv (...)
Excerpt related to
case study in issue management:
Case Study: How PropertyInfo Keeps in Touch with Customers. ... Download
<strong>Case Study: How PropertyInfo Keeps in Touch with Customers </strong>.
Comments: ...
Published:
2010-03-11
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Abstract:
Take a tip from the professionals about purchase order.No obligation ever!Free whitepaper Here. Aside from geographic challenges,
Kyocera—distributor of document management devices—also grapples with three-month lead times, purchase-order constraints,
and stocking commitments. Forecasting accu (...)
Excerpt related to
case study in issue management:
Take a tip from the professionals about purchase order.No obligation ever!Free whitepaper Here. Aside from geographic challenges,
Kyocera—dis...
Published:
2010-03-11
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Abstract:
Continental Airlines, the world’s sixth-largest airline, has more than 3,100 daily flights throughout the Americas, Europe,
and Asia. Having employees across the globe, the airline realized that training for regulatory compliance auditing and reporting
is a key human capital management issue. Find out (...)
Excerpt related to
case study in issue management:
... training for regulatory compliance auditing and reporting is a key human capital management
issue. ... Download <strong>Case Study: Continental
Airlines</strong>. ...
Published:
2010-03-11
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Abstract:
The ability of BASF AG—a leader in the chemicals industry—to proactively manage unexpected situations is key to its competitiveness.
With its complex supply network dealing with unanticipated events is all the more critical. To address this issue, BASF implemented
the SAP Event Management application (...)
Excerpt related to
case study in issue management:
... To address this issue, BASF implemented the SAP Event Management application
to monitor ocean ... Download <strong>SAP Case Study: Chemicals</strong>.
Comments: ...
Published:
2010-03-11
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Abstract:
This is the transcript of an audio conference conducted by TEC on May 22 and again on May 30. The conference discussed the
recent experiences of TEC consultants in conducting an ERP Selection. (...)
Excerpt related to
case study in issue management:
This is the transcript of an audio conference conducted by TEC on May 22 and again on May 30. The conference discussed the
recent experiences of ...
Published:
2001-06-22
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Abstract:
Software company Terra Technology’s development team often worked remotely, without a centralized development system. Managing
documents manually was quickly becoming an unproductive use of the team s time—and increased its chances of making errors.
Since using ProjectLocker’s document management s (...)
Excerpt related to
case study in issue management:
... Source: ProjectLocker. Document Type: Case Study Description: Software
company Terra ... Since using ProjectLocker’s document management system, Terra Technology
...
Published:
2010-03-11
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Abstract:
Case Study: Big Lots. Download Technology Analysis Reports on Supply Chain. Big Lots, the largest closeout retailer in the
United States (US), needed a way to manage vendors, and get its products to stores as quickly as possible. The company chose
Inovis Partner Performance Management—an on-demand, (...)
Excerpt related to
case study in issue management:
Case Study: Big Lots. Download Technology Analysis Reports on Supply Chain. Big Lots, the largest closeout retailer in the
United States (US), need...
Published:
2010-03-11
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Abstract:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations and commitments that have been met. (...)
Excerpt related to
case study in issue management:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations ...
Published:
2001-01-17
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Abstract:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the
hard way, struggling for years with DOS-based accounting soft (...)
Excerpt related to
case study in issue management:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a ch...
Published:
2010-03-11
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Abstract:
The case company implemented an information technology services management (ITSM) system to support information technology
infrastructure library (ITIL)–inspired processes. Implement Consulting Group had the project management responsibility during
the entire process—from the preliminary requirement (...)
Excerpt related to
case study in issue management:
... Implement Consulting Group. Document Type: Case Study Description:
The case company implemented an information technology services management (ITSM) system
to ...
Published:
2011-01-28
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Abstract:
The University of Illinois provides a good example of extensive integration of its business intelligence (BI) solution and
data warehousing environment with its enterprise resource planning (ERP) solution. (...)
Excerpt related to
case study in issue management:
The University of Illinois provides a good example of extensive integration of its business intelligence (BI) solution and
data warehousing enviro...
Published:
2006-10-27
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Abstract:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the
hard way, struggling for years with DOS-based accounting soft (...)
Excerpt related to
case study in issue management:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a ch...
Published:
2010-03-11
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Abstract:
The Nova Scotia Community College (NSCC) implemented Business Objects to create a financial reporting system that would run
in real time, as opposed to taking weeks to generate reports. However, the NSCC environment presented its own unique set of
challenges. (...)
Excerpt related to
case study in issue management:
The Nova Scotia Community College (NSCC) implemented Business Objects to create a financial reporting system that would run
in real time, as oppos...
Published:
2006-12-08
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Abstract:
Connect with Ruckus Wireless Network.Get this whitepaper for free! You'll wonder how you ever managed without it. Like all
fast-growing companies, Ruckus Wireless needed to continue to innovate quickly, speed products to market, manage costs, and
meet quality and regulatory compliance requirements—w (...)
Excerpt related to
case study in issue management:
Case Study: Ruckus Wireless. Source: Arena Solutions.
Published:
2010-03-11
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Abstract:
Get the facts about PLM implementation. Download this case study for free. As a successful, rapidly growing apparel company
with seven separate divisions, Maggy London needed to streamline its product development lifecycle, improve communications,
and eliminate duplication of work. Find out how the compan (...)
Excerpt related to
case study in issue management:
Get the facts about PLM implementation. Download this case study for free. As a successful, rapidly growing apparel company
with seven separate div...
Published:
2010-03-11
-
Abstract:
Connect with Ruckus Wireless Network.Get this whitepaper for free! You'll wonder how you ever managed without it. Like all
fast-growing companies, Ruckus Wireless needed to continue to innovate quickly, speed products to market, manage costs, and
meet quality and regulatory compliance requirements—w (...)
Excerpt related to
case study in issue management:
TEC Original Research. Every day, TEC's analysts and software selection experts bring you valuable, accessible, up-to-date
research ...
Published:
2010-03-11
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Abstract:
With a minimum of effort, learn all about bom and change management of Pixel Velocity. Download it here! Pixel Velocity, provider
of video automation systems to governments and other organizations, grew from having one supplier to having dozens with which
they needed to collaborate and source hundreds of (...)
Excerpt related to
case study in issue management:
With a minimum of effort, learn all about bom and change management of Pixel Velocity. Download it here! Pixel Velocity, provider
of video automati...
Published:
2010-03-11
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Abstract:
SAP has a new marketing campaign. What does this mean for competitors, prospective buyers, and business-to-business marketing
professionals? This case study explains why it's important to dig deeper when a company of interest to you changes its marketing
campaign. (...)
Excerpt related to
case study in issue management:
SAP has a new marketing campaign. What does this mean for competitors, prospective buyers, and business-to-business marketing
professionals? This ...
Published:
2006-01-05