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Abstract:
The Linc Group, provider of infrastructure and technical services, knows that client prospecting and retention are key to
long-term success. To optimize the success of company and franchise offices, the company implemented customer relationship
management (CRM) software from Microsoft Dynamics, recently (...)
Excerpt related to
case study of crm:
Case Study: CRM Solution’s Superior Workflows and Multitenancy Create Stronger
Customer Service. Source: Microsoft. Document Type ...
Published:
2010-03-11
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Abstract:
The Glazer-Kennedy Inner Circle is a well-known sales and marketing consultancy. The marketing strategists were seeking a
customer relationship management (CRM) system, not only for their growing business, but for all their clients. The challenge:
“I genuinely dislike computers. I refuse to use e-mail, (...)
Excerpt related to
case study of crm:
Case Study: In Search of a Comprehensive CRM System. ...
Download <strong>Case Study: In Search of a Comprehensive CRM System</strong>.
Comments: ...
Published:
2010-03-11
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Abstract:
In 2003, marketing strategies firm Piranha Marketing was rapidly growing to meet the needs of its expanding customer base.
The company wanted to find a way to manage its disparate customer relationship management (CRM) software packages while continuing
to increase its customer base for all services. Fin (...)
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case study of crm:
Case Study: All-in-one CRM System Supports Rapid Growth. ...
Download <strong>Case Study: All-in-one CRM System Supports Rapid
Growth</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
Georg Fischer, a global provider of fluid-handling systems, was using a simple database to manage customer contact information.
But the company couldn’t effectively track the progress of customer relationships, opportunities, and projects, and so key
data was often lost. By implementing an integrated e (...)
Excerpt related to
case study of crm:
Case Study: Georg Fischer’s CRM Investment Improves Transparency and Customer
Service. Source: Maximizer Software. Document Type ...
Published:
2010-03-11
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Abstract:
With more than 5,000 global employees serving as touch points for sales and customer service, Deutsche Bank could no longer
afford to rely on its outdated customer relationship management (CRM) systems. The financial services powerhouse now has a
system that serves 5,500 Deutsche Bank employees, and incl (...)
Excerpt related to
case study of crm:
Case Study: Deutsche Bank Gets Closer to Customers with CRM Web Portal.
Source: Luxoft. Document Type: Case Study Description: With ...
Published:
2010-03-11
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Abstract:
Real estate firm The Norris Group was holding ten years of customer history with an online e-mail marketing vendor. Costly
errors, data loss, and the lack of vital features convinced the firm to find a new solution that would store data and make
it available whenever needed. Find out how the new online s (...)
Excerpt related to
case study of crm:
Case Study: Real Estate Firm Adopts Microsoft Dynamics CRM Online to Drive
Up-sell Opportunities. Source: Microsoft. Document Type ...
Published:
2010-03-11
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Abstract:
A residential and commercial junk removal company with a toll-free call service was using an industry-specific customer relationship
management (CRM) solution that couldn’t be customized. The company needed a CRM system that could capture, share, and use
customer data specific to its operations, to acq (...)
Excerpt related to
case study of crm:
Case Study: Junk Removal Service Finds Gold with Microsoft Dynamics CRM
Online. Source: Microsoft. Document Type: Case Study Description ...
Published:
2010-03-11
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Abstract:
Although Active Voice is a global provider of business telecommunications, it didn’t have a dedicated solution for sales
automation or customer service. Sales reps lacked what they needed to follow up on leads and were losing valuable opportunities.
But when the company implemented an e-customer relati (...)
Excerpt related to
case study of crm:
Case Study: Active Voice Gets Proactive and Powers Communication with CRM.
Source: Maximizer Software. Document Type: Case Study Description ...
Published:
2010-03-11
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Abstract:
Staffco, employing nearly 20 high-level sales engineers, sought a customer relationship management (CRM) system to free itself
from the manual processes of its 2- to 3-year sales cycles, with lengthy design and test processes and associated reporting
needs. Maximizer CRM’s functionalities, including au (...)
Excerpt related to
case study of crm:
Document Type: Case Study Description: Staffco, employing nearly 20 high-level sales engineers,
sought a customer relationship management (CRM) system to free ...
Published:
2010-03-11
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Abstract:
Roland, a worldwide provider of graphic design and digital music services and products, was relying on several systems for
leads distribution. As a result, the process often took weeks or even months, and there was no feedback into what happened
with leads once handed to a dealer. Learn about the solutio (...)
Excerpt related to
case study of crm:
Case Study: High-tech Manufacturer Gains Business Visibility, Streamlines Processes with
Dealers. Source: Microsoft. Document Type ...
Published:
2010-03-11
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Abstract:
HSB-Stockholm, a property management firm, manages more than 200 client work orders daily. The company realized its back-office
solution couldn’t address customer satisfaction, and that a new solution would have to keep up with the growth of field operations.
Learn how HSB implemented a mobile, Interne (...)
Excerpt related to
case study of crm:
Case Study: Field Services Application Supports Fast Growth and Customer Demand. Source:
Unit4. Document Type: Case Study Description ...
Published:
2010-03-11
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Abstract:
ProCurve Networking delivers wired and wireless enterprise networking solutions. With nearly four times the market growth
rate, ProCurve needed a new customer relationship management (CRM) system to increase its sales force efficiency, facilitate
information-sharing, and enable customization. Read how th (...)
Excerpt related to
case study of crm:
... company implemented Microsoft CRM and built a custom demand-forecasting module that
improved customer service. Download <strong>Case Study: ProCurve Networking ...
Published:
2010-03-11
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Abstract:
Security Benefit is a financial services company based in Topeka, Kansas (US). The company’s outside sales team operates
from remote locations nationwide. For years, the company used an internally developed contact management system to support
its remote sales force. But, field sales staff couldn’t s (...)
Excerpt related to
case study of crm:
Case Study: Security Benefit. Source: Microsoft. Document ... real-time
data. Download <strong>Case Study: Security Benefit </strong>. Comments: ...
Published:
2010-03-11
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Abstract:
Wilson Tool recognized the need to develop its online presence. The company’s customers increasingly expected to be able
to access information about products, execute order transactions, and view order status at any time—even after business hours—to
support its own operations. Learn how the company (...)
Excerpt related to
case study of crm:
... how the company’s new customer relationship management (CRM) solution helped Wilson
ensure its customers’ success. Download <strong>Case Study: Wilson Tool ...
Published:
2010-09-01
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Abstract:
In today’s global economy, organizations must strengthen customer relationships to maximize performance. UNICEF needed customer
software to support a feature-rich Web store allowing real-time flow of order data. With a new e-commerce solution, UNICEF
rerouted more than 30 percent of its sales to self-s (...)
Excerpt related to
case study of crm:
Case Study: UNICEF Generates More Online Sales with Webfoot. ... Download
<strong>Case Study: UNICEF Generates More Online Sales with Webfoot</strong>.
Comments: ...
Published:
2010-03-11
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Abstract:
Case Study: a New Standard for Resource Planning in the Railway Business. Find IT Reports, Case Studies, and Other Resources
Related to the New Standard for Resource Planning in the Railway Business. Railion Nederland N.V. is an independent operating
company of Railion Deutschland, the largest rail cargo (...)
Excerpt related to
case study of crm:
Case Study: a New Standard for Resource Planning in the Railway Business. Find IT Reports, Case Studies, and Other Resources
Related to the New Sta...
Published:
2010-03-11
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Abstract:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the
hard way, struggling for years with DOS-based accounting soft (...)
Excerpt related to
case study of crm:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a ch...
Published:
2010-03-11
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Abstract:
A data storage company planning to become a major player in the field needed customer relationship management (CRM) software
that would scale to the company’s growth and integrate with its other business software. Learn about the solution that integrated
accounting and manufacturing packages affordably (...)
Excerpt related to
case study of crm:
... Type: Case Study Description: A data storage company planning to become
a major player in the field needed customer relationship management (CRM) software that ...
Published:
2010-03-11
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Abstract:
During a period of rapid growth, MSI—an IT solutions provider—found its business software applications couldn’t keep up with
the amount and diversity of information pouring into the company. The lack of a centralized customer relationship management
(CRM) system also caused problems with MSI’s pa (...)
Excerpt related to
case study of crm:
... how MSI found a solution that integrated its CRM and enterprise resource planning (ERP)
processes and information. Download <strong>Case Study: Customer and ...
Published:
2010-03-11
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Abstract:
As part of its effort to improve literacy in grades K-3, the Chicago Public Schools District needed to manage thousands of
personal digital assistants (PDAs) and other devices to ensure distribution to the right teachers at the right institutions—and
under serious time constraints. The schools deployed (...)
Excerpt related to
case study of crm:
Case Study: Asset Management Software Provides a Strategic Solution for the Chicago Public
School District. Source: Asure Software. ...
Published:
2010-03-11