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Customer Relationship Management Strategies Part Three: Achieving and Maintaining the Competitive Edge
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates sales, service, and

case study solving method  strategies and a hypothetical case study. One of the main business objectives to be met through the utilization of your customer relationship management (CRM) system should be to achieve and maintain a competitive advantage in your marketplace. In order to achieve this goal you have to ensure that your customers are constantly made aware of the following: Your company produces better products than the competition The products provide better value to the customer (not necessarily at the lowest price, Read More
Process Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as...
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Documents related to » case study solving method


Confessions of a Techno Junkie
Ideas on how to survive the avalanche of technology, avoid the lure of its pitfalls, and succeed with it as the enabler to true process innovation.

case study solving method  more than one business case the tendency to be overzealous in estimating benefits and underestimating costs. Additionally, document and discuss any qualitative factors. Again more than once, I have observed, to David Taber's point, executives seemingly use business cases to justify multimillion dollar technology decisions that have already been tacitly made based on intuition or emotion. If the boss has already tipped his/her hand on the decision, be brave, and try not to let that influence the Read More
The Renewed Finance Function: Extending Performance Management Beyond Finance
The role of the finance team has changed recently, due to increased oversight from regulators, more active investors, and company-specific changes in business

case study solving method  gaming industry provides a case study. Because the industry is crowded with casinos, gaming companies are beginning to look elsewhere for growth, cash flow, and profits. For instance, rather than using any available real estate to build casinos, companies such as MGM Mirage are experimenting with other value-creation models. So there's an option analysis, I guess you might call it, of ‘What should we actually do with these assets and is there a better way than just owning and operating a casino Read More
The Next R(E)volution of Lean
By seeing a business as a

case study solving method  et. al., made the case for a Lean enterprise employing the principles identified and developed by Toyota. And, US companies, primarily the manufacturing sector, accepted the challenge. However, organizations weren't prepared for the aforementioned obstacles and set-backs, especially since their Lean projects were most often started at an operational level with little or no consideration of strategic objectives. In order to address the paradox that Lean works, but not for most businesses, we decided to Read More
How to Outsell the Competition: The Benchmarking Edge for Successful Sales Execution
Benchmarking is a process where companies compare their performance over time against their competition. In doing so, they can identify where their strengths

case study solving method  long-term strategy for success. Case Study Background Recently, one of SBI's clients was running what they believed to be a very successful call center. The organization was growing revenue at over 30% a year and thanks to a very profitable business model, had net margins approaching 15%. Sales people were being measured on total revenue production per month and the historical trend of revenue per head was increasing. On the surface, it appeared this sales force was knocking it out of the park. However, Read More
Case Study: DataQuick
DataQuick, provider of data products and services, was looking for a powerful analytical tool to help its customers easily uncover hidden patterns and trends

case study solving method  Study: DataQuick DataQuick, provider of data products and services, was looking for a powerful analytical tool to help its customers easily uncover hidden patterns and trends. After defining its needs, the company found a business intelligence (BI) analysis and reporting tool with the features it needed, including a fit with its existing Microsoft technology, and dynamic reports and dashboards customers could easily create. Learn more. Read More
Case Study: The National Geographic Society
The National Geographic Society’s (NGS) Genographic Project is a five-year worldwide scientific study to trace the migration of humanity across the planet

case study solving method  Study: The National Geographic Society The National Geographic Society’s (NGS) Genographic Project is a five-year worldwide scientific study to trace the migration of humanity across the planet. After gathering over 210,000 genetic samples, NGS faced the challenge of processing the massive amounts of data collected. Learn how NGS chose a combination of solutions that helped it gather, manage, secure, store, and analyze hundreds of thousands of genetic samples. Read More
Case Study: Interdyn
Interdyn, a solution integrator specializing in the Microsoft Dynamics line, showed an insurance brokerage how to access the data locked in its customer

case study solving method  Study: Interdyn Interdyn, a solution integrator specializing in the Microsoft Dynamics line, showed an insurance brokerage how to access the data locked in its customer relationship management (CRM) system. After being shown a business intelligence (BI) solution made just for Dynamics CRM, the client immediately saw the value of having its CRM data presented in visual reports using dashboards showing multiple metrics. Learn more. Read More
Case Study: OpSource
OpSource, a software-as-a-service (SaaS) technology company, was experiencing some growing pains. The company’s financial application made it difficult to track

case study solving method  Study: OpSource OpSource, a software-as-a-service (SaaS) technology company, was experiencing some growing pains. The company’s financial application made it difficult to track and manage international operations, and was not well integrated with its customer relationship management (CRM) system. Learn how OpSource’s replacement solution helped improve financial controls and support financial operations in four locations worldwide. Read More
ROI Case Study: IBM Business Analytics - Cincinnati Zoo
This case study recaps a nonprofit organization’s business challenges and the benefits it realized upon adopting a business intelligence (BI) solution. The

case study solving method  - Cincinnati Zoo This case study recaps a nonprofit organization’s business challenges and the benefits it realized upon adopting a business intelligence (BI) solution. The organization needed to combine its data and improve its reporting capabilities for various data types. The BI solution significantly improved the decision-making capabilities of the organization’s executive team, mid-level managers, and employees. Read More
Case Study: Hu-Friedy


case study solving method  Study: Hu-Friedy Read More
Case Study: PT M-150


case study solving method  Study: PT M-150 Read More
Case Study: Acceller
Since its inception in 2005, digital services provider Acceller had been using the same system to manage accounts payable (AP) and accounts receivable (AR). But

case study solving method  Study: Acceller Since its inception in 2005, digital services provider Acceller had been using the same system to manage accounts payable (AP) and accounts receivable (AR). But when business began to increase, the lack of sophisticated financial reporting and the need for improved financial controls became significant issues. Find out how the company chose a solution that provided the needed control and reporting capabilities. Read More
Case Study: Seedway


case study solving method  Study: Seedway Read More
Case Study: WebTrends
WebTrends, a leader in Web analytics, needed a way to offer customers reporting and analytical access to the information generated by its Visitor Intelligence

case study solving method  Study: WebTrends WebTrends, a leader in Web analytics, needed a way to offer customers reporting and analytical access to the information generated by its Visitor Intelligence product, which combines off- and online data to provide insight into customers. WebTrends sought a scalable best-of-breed business intelligence (BI) solution that would integrate with its own product. Find out about the reporting and analytics solution it chose. Read More

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