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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 case study solving techniques


Customer Relationship Management Strategies Part Three: Achieving and Maintaining the Competitive Edge
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates sales, service, and

case study solving techniques  strategies and a hypothetical case study. One of the main business objectives to be met through the utilization of your customer relationship management (CRM) system should be to achieve and maintain a competitive advantage in your marketplace. In order to achieve this goal you have to ensure that your customers are constantly made aware of the following: Your company produces better products than the competition The products provide better value to the customer (not necessarily at the lowest price,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Enterprise Marketing Management (EMM)

The Enterprise Marketing Management (EMM) Knowledge Base research helps determine support levels of various systems that help companies market their services or products effectively and efficiently. EMM tools help manage strategic planning and marketing resources (sometimes referred to as marketing resource management or MRM). This KB also covers rule-based techniques, pattern recognition, and other profiling features.  

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Documents related to » case study solving techniques

Beyond Boundaries: A New Role for Finance in Driving Business Collaboration


The current global economic instability means firms have to quickly adapt to business conditions. This uncertainty may increase companies’ reliance on business alliances to provide as-needed skills, services, and products. To optimize these alliances, finance should enter the discussion as early as possible. Find out where finance’s true value lies when realigning strategic objectives to include business collaboration.

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The Next R(E)volution of Lean


By seeing a business as a "value system" for customers, companies can shift lean strategic priorities towards growth-oriented targets instead of cost-cutting. Instead of squeezing additional margins to boost the bottom line, lean philosophy can increase demand response and sales, while maintaining and lowering cost per unit—thus enabling lower prices, a competitive edge, and more business.

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Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer


Most of your customers and prospects expect you to be involved in social media—and they’ll be more likely to do business with you if you are. So how do you expand your customer relationship management (CRM) strategy to engage social customers, and gain their trust? Discover how to integrate Web 2.0 social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships.

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Customer Relationship Management Strategies Part Two: Creating Your Strategy


CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate for lack of skills.

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Case Study: Invacare


Invacare sells made-to-order (MTO) home medical equipment in 20 European countries. To shorten the product launch cycle, optimize the order process, and streamline spare part sales, Invacare chose the Cameleon Commerce Suite. Learn how integrating this e-commerce solution—with product configuration functions—with its enterprise resource planning (ERP) system helped Invacare reduce costs and increase customer satisfaction.

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Case Study: Calnetix


Running four manufacturing operations simultaneously was a challenge for California (US)-based Calnetix. The company needed an enterprise resource planning (ERP) system to help it manage its information, as well as control inventory and track sampling time. The ERP solution Calnetix chose has brought greater efficiencies in purchasing, and tracking work orders and inventory—and helps Calnetix meet due dates. Learn more.

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Case Study: PH Tech


Providing accurate and timely analytical information to health care professionals is critical to the success of PH Tech, provider of health care benefits administration services. PH Tech opted to integrate a business intelligence (BI) solution that allows its clients to make better-informed decisions leading to improved performance, lower costs, and enhanced patient and provider goodwill. Learn more about its BI software.

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Case Study: Hillzeez




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Case Study: Acceller


Since its inception in 2005, digital services provider Acceller had been using the same system to manage accounts payable (AP) and accounts receivable (AR). But when business began to increase, the lack of sophisticated financial reporting and the need for improved financial controls became significant issues. Find out how the company chose a solution that provided the needed control and reporting capabilities.

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Case Study: Deftrans


Needing to meet demand from the Internet and other sources, Polish furniture maker Deftrans implemented an enterprise solution with functionality for personnel and payroll, warehouse management, financials, invoice management, and more. With the new system, the company has reduced the time needed to prepare goods specifications and other warehouse operations, as well as ensured greater accuracy of invoices. Learn more.

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