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PowerTrieve, A LEAP For CRM?
Although CRM applications, Portals, and Contact Centers are contributing to the improvement of customer relationships and the effectiveness of employees; in

catalyst great plains  Conference in March, 2003. Catalyst Evaluation Group , LLC from Irving, Texas and Leverance , Inc. from Bothell, WA were presenting the release of PowerTrieve , a data reporting tool that recognizes human language and responds instantly to verbal requests. Market Background Many CRM applications provide so many features and functions that end-users have a hard time navigating through all available options. Continuous training is necessary to pave the path for better usability. This issue is crucial since Read More
Business Performance Management
Business performance management (BPM) enables organizations to translate strategies into plans, monitor execution, and provide insight needed to manage and improve financial and operational perf...
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Documents related to » catalyst great plains


Squeeze Play in the Supply Chain Management Market
Changing business requirements have forced supply chain execution (SCE) vendors to expand via add-on modules. Seeing this upward push from the SCE vendors

catalyst great plains  to SAP successfully, and Catalyst is even approved by SAP for its interface between the WMS and the ERP. Generally speaking, new SCM functionality now incorporated into the ERP products is more detailed and stable from a platform and functionality aspect. This new level of functionality incorporated within ERP may be the element that is currently missing to handle today’s increasing need for real-time information and accuracy. Tier one vendors, aware that their solutions were lacking in detailed supply Read More
IT Service Management Metrics that Matter
Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of how you measure up to high performers

catalyst great plains  Service Management Metrics that Matter Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of how you measure up to high performers, there are a few steps you can take to improve your processes—starting with controlling change. Find out how this simple and significant way to improve performance and processes can help you achieve your operational effectiveness and efficiency objectives. Read More
Customer-oriented Banking and Account Origination
A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer

catalyst great plains  oriented Banking and Account Origination A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers. Read More
The Technology Is Great, Not So Sure About the Vendor
Evaluating software solutions usually starts out as an assessment of architecture, features and functionality, business processes and IT fit. This makes perfect

catalyst great plains   Read More
Business Case - Dunkin Donuts
Daniel Mourand, CEO, chose Microsoft Great Plains sofware and, today, he does not regret his decision.

catalyst great plains  Case - Dunkin Donuts Business Case - Dunkin DonutsS If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Microsoft Dynamics is a line of integrated, adaptable business management solutions that automate and streamline financial, customer relationship, and supply chain processes in a way that helps you drive business success. Source : Microsoft Dynamics Resources Related to Business Case - Dunkin Donuts : Microsoft Dynamics Read More
Great Plains Reports Financial Results for the Second Quarter
On December 16, Great Plains Software, Inc., a leading provider of fully integrated front office/back office e-business solutions for the mid-market, announced

catalyst great plains  Plains Reports Financial Results for the Second Quarter Event Summary On December 16, Great Plains Software, Inc., a leading provider of fully integrated front office/back office e-business solutions for the mid-market, announced financial results for the fiscal quarter ended November 30, 1999. Great Plains reported record second quarter revenues of $47.4 million, a 49% increase over the same period last fiscal year. Revenues from the Great Plains platform products, Dynamics and eEnterprise, grew 54% Read More
Technology Evaluation Centers Mourns Loss of Chairman, Marcel Côté
It was with great sadness that TEC learned of the death of Marcel Côté, chairman of TEC’s board of directors.

catalyst great plains  Evaluation Centers Mourns Loss of Chairman, Marcel Côté Montreal, Canada (May 28, 2014) — Technology Evaluation Centers (TEC) was saddened to learn of the death of Marcel Côté, who died suddenly on Sunday, May 25, 2014. Marcel Côté was chairman of TEC’s board of directors, and had been a board member since 2003. Marcel took a special interest in TEC’s activities and development over the years and was always available to advise and assist management and employees alike.  He will be Read More
How Great Is Great Plains' Manufacturing Offering (Did Somebody Say Microsoft)?
Great Plains informed us during its Convergence 2001 annual user conference about its initial strides into the discrete manufacturing market. The following is

catalyst great plains  Great Is Great Plains' Manufacturing Offering (Did Somebody Say Microsoft)? Event Summary  Great Plains is a leading small-to-mid-market provider of back-office and e-business solutions. In March 2001, the company (still an independent entity at the time) held Convergence, a four-day annual user conference and international business event for its customers. Although not given much attention at Convergence, Great Plains' foray into the discrete manufacturing market caught TEC's attention. While the Read More
Announcing the Upcoming TEC CRM Buyer’s Guide: Focus on Innovation
CRM has changed enormously over the past decade. New technologies and changing customer behavior have both had a great impact on the way companies manage their

catalyst great plains  the Upcoming TEC CRM Buyer’s Guide: Focus on Innovation CRM has changed enormously over the past decade. New technologies and changing customer behavior have both had a great impact on the way companies manage their existing and potential clients. TEC’s upcoming CRM Buyer’s guide will show what CRM vendors are doing to differentiate themselves from the competition through innovation, and to help their customers better adapt to the changing marketplace. The guide will describe some of the Read More
How to Achieve a Great--and Profitable--Customer Experience
Learn how to deliver superior customer service in How to Achieve a Great and Profitable Customer Experience.

catalyst great plains  achieve great profitable customer experience,achieve,great,profitable,customer,experience,great profitable customer experience,achieve profitable customer experience,achieve great customer experience,achieve great profitable experience,achieve great profitable customer. Read More
Will Recent Acquisition Catalyze Catalyst’s Strategy? Part One: Event Summary
For years, Catalyst International was a leading public WMS/SCE vendor before missteps by its previous management team caused serious problems in strategy and

catalyst great plains  growth capital would be Catalyst International, Inc . (OTC: CLYS.OB), a global provider of SCE applications. Catalyst finalized the sale of all its outstanding shares to ComVest Investment Partners ( www.comvest.com ), an institutional private investment firm. As a result of the acquisition, a company formed by ComVest was merged into Catalyst, while the shareholders of Catalyst received $2.50 (USD) per share in cash. The Catalyst Board and the special committee received a fairness opinion with respect Read More
Has Market Been Too Harsh On Great Plains?
On June 27, Great Plains Software, Inc., a leading mid-market provider of back-office and e-business solutions, announced financial results for the fiscal

catalyst great plains  Market Been Too Harsh On Great Plains? Has Market Been Too Harsh On Great Plains? P.J. Jakovljevic - August 3, 2000 Event Summary As published in the company's press release from June 27, Great Plains Software, Inc., a leading mid-market provider of back-office and e-business solutions, announced financial results for the fiscal quarter and fiscal year ended May 31, 2000. Great Plains' fourth quarter revenues increased 48% over the same period last fiscal year. Revenues for the fourth quarter of fiscal Read More
4 Things You Should Think of Before Going Postal on Customer Service
We’ve all had bad experiences with customer service yet we still expect them to be great each time we call. I’m not saying that we should expect the worst, but

catalyst great plains  Things You Should Think of Before Going Postal on Customer Service We’ve all had bad experiences with customer service yet we still expect them to be great each time we call. I’m not saying that we should expect the worst, but maybe we should think of the following things before getting angry, frustrated, or homicidal (as someone said at the CRMe10 conference yesterday ): • The customer service representative is not the owner of the company and most of the time follows the instructions he or she Read More
Who Are You Really Hiring?
There’s a lot of great talent out there, but how can you make sure these applicants are who they say they are and have the experience they indicate they do. It

catalyst great plains  Are You Really Hiring? There’s a lot of great talent out there, but how can you make sure these applicants are who they say they are and have the experience they indicate they do. It’s now more important than ever to make sure the people you hire are capable, qualified, and trustworthy. In this white paper, you’ll find out why it pays to always run a background check. Read More

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