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Get Closer to Your Best Customers: A Shift in Customer Strategies in a Time of Crisis
An unsettled economy needs a different approach to managing revenues. Companies must identify their most profitable customers and the most effective marketing

categories of customers  interest for certain product categories requires special attention. Hilti Industry: Industrial manufacturing and components Summary Hilti Corporation provides leading-edge fastening technology solutions to the global construction industry. The capturing of complete customer data has driven Hilti to dramatic sales improvements since first implemented in 2005. Prior to using the customer relationship management database, Hilti had very little complete customer information; for example, only 3% of contacts Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » categories of customers


Outsourcing 101 - A Primer Part Two: Outsourcing Categories
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part examines the

categories of customers  Two: Outsourcing Categories Outsourcing Categories Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part examines the four broad outsourcing categories: Application software I.T. infrastructure Business process outsourcing (BPO), and Manufacturing This is Part Two of a three-part note. Part One discussed the history of outsourcing, described outsourcing pros and cons, and introduced offshoring concepts. This part Read More...
A Spoonful of SugarCRMCase Study and Review of an Open Source CRM Solution
SugarCRM is a rapidly growing open source CRM company with solutions that appeal to a community of enthusiastic users. This study, based on a client who

categories of customers  areas, whereas the other categories are rather neglected. What does this graph mean? It is likely that the Microsoft solution has fewer peaks and valleys because it has a longer history and thus the time and resources focused into supporting a wide variety of user requirements. That is, it supports a fairly complete range of criteria for each category so it's likely to apply to a broad base of clients. SugarCRM's chart however is not surprising, when we consider that SugarCRM only recently (mid 2004) Read More...
Comparing the Total Cost of Ownership of Business Intelligence Solutions
For many companies, traditional business intelligence (BI) software is costly and resource-intensive. So are open source alternatives that require significant

categories of customers  license fees for several categories of software may be very high, Open Source has emerged as an alternative source for software. Open Source BI With Open Source, communities of developers agree to collaborate, for free, on projects , submitting code to online forums. This software is free to download and install, but requires all of the same non-license expenses as traditional software vendors. Given that Open Source vendors are for-profit institutions, a revenue model for these firms has emerged in Read More...
Living And Thriving With Channel Master Customers
Channel master business is good. Everyone likes increased volume. But the impact of this business can be bad for the bottom line. How can manufacturers meet

categories of customers  Wal-Mart sell in different categories? In dog food they sell 36%, disposable diapers 32%, photographic film 30%, toothpaste 30% and pain remedies 21%. If you sell these products, can you afford not to be part of the Wal-Mart channel? The reality is that the channel master has the power to demand or suggest and the manufacturer has no practical option but to say thank you. Exceptions exist, but only for those manufacturers who have the brand power to make their product a must have for the channel Read More...
Evaluating The Cost Of A DDoS Attack
DDoS (distributed denial-of-service) attacks, attempts to make a network resource unavailable to its users, are becoming more sophisticated and destructive, and

categories of customers  The Cost Of A DDoS Attack DDoS (distributed denial-of-service) attacks, attempts to make a network resource unavailable to its users, are becoming more sophisticated and destructive, and are on the rise. DDoS attacks don’t just cost your company the annoyance of downtime, but brand reputation, customer acquisition, and of course, sales are all at risk. Read this white paper to find out how to evaluate the cost of a DDoS attack and decide the level of protection you need for your Read More...
The Store of the Future
The big hit of the National Retail Federation show was the Metro Group's Store of the Future. The budget for this extravaganza - it appears to have been

categories of customers  Store of the Future Introduction We just got back from the National Retail Federation show in NYC—home of big retailing. The big hit of the show was the Metro Group's Store of the Future . The budget for this extravaganza—it appears to have been underwritten by some of the biggest technology firms in the world. What was fascinating was the implementation of what we call multi-dimensional management—bringing together the customer dimensions to product and supply chain. (We have included a white Read More...
Rootstock Software New Customers
Rootstock Software is a provider of cloud manufacturing and supply chain management (SCM) applications that integrate “out of the box” with native sales and

categories of customers  Software New Customers Rootstock Software is a provider of cloud manufacturing and supply chain management (SCM) applications that integrate “out of the box” with native sales and accounting apps by salesforce.com and FinancialForce.com . This integration seems to have recently helped Rootstock ERP be selected by a couple of new customers. Recently, the vendor announced that Sanergy , a social enterprise in Nairobi, Kenya that makes hygienic sanitation affordable and accessible in urban Read More...
Comparing the Total Cost of Ownership of SME On-premise Business Management Applications and SAP Business ByDesign
This document analyzes the cost of ownership for a typical on-premise small and medium enterprise (SME) business management system, and compares it to the cost

categories of customers  the Total Cost of Ownership of SME On-premise Business Management Applications and SAP Business ByDesign This document analyzes the cost of ownership for a typical on-premise small and medium enterprise (SME) business management system, and compares it to the cost of an equivalent SAP Business ByDesign implementation. It uses a mixture of different on-premise systems rather than any single vendor's product. Although there are many similarly equipped business management products available, they Read More...
New Destinies: Stories of Outcomes Sensed, Predicted, and Changed in the World of the New Business Imperative
Remember 10 years ago, or maybe just 5, you used to have the luxury to think about your decisions. Not anymore. New rules apply to the global business

categories of customers  Destinies: Stories of Outcomes Sensed, Predicted, and Changed in the World of the New Business Imperative Remember 10 years ago, or maybe just 5, you used to have the luxury to think about your decisions. Not anymore. New rules apply to the global business environment. Those who choose real-time business intelligence are likely to gain the insight and agility to measure risk and reward in an instant—and move forward. Destiny is no longer in the hands of fate. It’s determined now, in a second. New Read More...
WorkWise's eWarehouse provides Groschopp with added control of the entire life cycle of its inventory
Groschopp initially purchased TCM in 1994 and subsequently expanded its usage to over 40 TCM licensed users and 12 data collection users. Groschopp has

categories of customers  s eWarehouse provides Groschopp with added control of the entire life cycle of its inventory Groschopp initially purchased TCM in 1994 and subsequently expanded its usage to over 40 TCM licensed users and 12 data collection users. Groschopp has evolved into an expert user of the entire suite of TCM applications, including MRP, MPS, and Shop Floor Control with complex scheduling. One of their main objectives was the ability to bin track and optimize inventory, leading both to cost savings and also Read More...
In-memory Computing: Lifting the Burden of Big Data
Business data is growing at an unprecedented speed, and organizations of all sizes, across all industries, have to face the challenge of scaling up their data

categories of customers  memory Computing: Lifting the Burden of Big Data Business data is growing at an unprecedented speed, and organizations of all sizes, across all industries, have to face the challenge of scaling up their data infrastructure to meet this new pressure. Advances in server hardware and application design have led to a potential solution: in-memory computing. Read Aberdeen's Analyst Insight report and see how in-memory computing can address two of the three Vs of big data. Read More...
Types of Video Conferencing
The use of video conferencing solutions has quickly become the standard of businesses with the highest distinction. Popularity of voice over internet protocol

categories of customers  of Video Conferencing The use of video conferencing solutions has quickly become the standard of businesses with the highest distinction. Popularity of voice over internet protocol (VoIP) video conferencing is on the rise, and there are a range of platforms and devices businesses use to communicate, with a growing number of protocols that make each of these interoperable. Read this detailed guide on several types of VoIP video conferencing solutions. Read More...
Eco-mode: Benefits and Risks of Energy-saving Modes of UPS Operation
Many newer uninterruptible power supplies (UPS) systems have an energy-saving operating mode known as “eco-mode” or by some other descriptor. Nevertheless

categories of customers  mode: Benefits and Risks of Energy-saving Modes of UPS Operation Many newer uninterruptible power supplies (UPS) systems have an energy-saving operating mode known as “eco-mode” or by some other descriptor. Nevertheless, surveys show that few data centers actually use this mode, because of the known or anticipated side effects. Unfortunately, the marketing materials for these operating modes do not adequately explain the cost/benefit tradeoffs. This paper shows that eco-mode provides a reduction of Read More...

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