Login
Password
Remember me
Forgot password?
|
Newsletter Subscription
|
Register for a TEC Account
|
Language
[change]
English
Français
Español
Türkçe
中文
|
Home
We were unable to sign you in.
Please verify your user name and password and try again.
If you do not have a TEC account,
register now.
Evaluation Centers
Get everything you need to make an informed, impartial software selection in TEC's evaluation centers. From research to vendor data, reports and templates, and access to the TEC Advisor software selection system.
Click here to go to TEC's Evaluation Centers
TEC Reports
Analyst Reports
Buyer's Guides
Technology and Industry Reports
Product Certification Reports
Accreditation Reports
Interactive Case Studies
Interactive Case Studies
Downloadable Reports and Templates
RFI / RFP Templates
Software Evaluation Reports
Custom Reports
Custom Reports
Software Selection Services
Selection Services Overview
About TEC Selection Services
Complete Selection Projects
Standard Selection Project
Extended Selection Project
BPM Express
Custom Research Portal
Software Selection Reports
Custom Reports
Supplementary Services
Advisory Services
RFP, Contract, and Price Negotiation
Implementation Review and Auditing
Software Architecture Lifecycle Management
Case Studies and Brochures
Case Studies and Brochures
Consultants
Become a Certified Consulting Partner
Products
TEC Advisor
TEC's online software selection system.
Try it
ERGO
TEC's stand-alone, general-purpose decision support system.
Find out more
RFI / RFP Templates
Browse RFI/RFP Templates
Software Evaluation Reports
Browse Evaluation Reports
Vendor Services
Research and marketing services for software vendors and value-added resellers (VARs).
Find out more
Media Partners
Become a TEC media partner and connect with IT decision makers around the world.
Find out about content partnerships and co-branding opportunities
About TEC
Company Overview
About TEC
Contact TEC
Testimonials
Careers
Working at TEC
Submit Your Resume
Press Room
News and Press Releases
Analysts / Selection Services
Meet our Consultants
Meet our Analysts
Contact an Analyst
Featured Documents related to
»
ccb service
Service Parts Planning RFP Templates
RFP templates for Service Parts Planning help you establish your selection criteria faster, at lower risks and costs.
Agile Information Systems: Conceptualization, Construction, and Management
The book "Agile Information Systems" unveils how modern companies can create and deploy agile information systems. Academic experts, researchers, and practitioners discuss the concept of agile information systems, the importance of the context of agility, and organizational management issues in the context of agile information systems.
Documents related to
»
ccb service
Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.
CCB SERVICE
: productize, professional, service, Epicor, tip, hint.
5/16/2005 12:00:00 AM
What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.
CCB SERVICE
: SaaS, software as a service, hosting, ASP, application service provider, software on-demand, utility computing, software, Internet, software delivery, multi-tenant.
3/15/2006
Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.
CCB SERVICE
: customer service, customer expectations, business processes, customer service tips, improve customer service, definition of customer service, customer service skills, business process management, quality customer service, customer service training, customer service expectations, business process modeling, good customer service, excellent customer service, business process design, customer support services, business process mapping, business process consulting, business process software, business process improvement, business process documentation, core business processes, good customer .
11/26/2010 8:44:00 AM
Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.
CCB SERVICE
: customer relation management, customer relations management, customer relationship, customer relationship management, customer relationship management activities, customer relationship management application, customer relationship management applications, customer relationship management article, customer relationship management association, customer relationship management at, customer relationship management benefits, customer relationship management best practices, customer relationship management companies, customer relationship management consultant, customer relationship management .
11/2/2004
Will Servigistics Click on More Service Cylinders? – Part 1 » The TEC Blog
CCB SERVICE
: channel management, click commerce, CRM, dcm, emptoris, marlin equity, prm, SCM, service netwrok solutions, servigistics, sns, ssm, strategic service management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
28-07-2009
Deltek and Maconomy: Gearing Up for the Global Service Economy? » The TEC Blog
CCB SERVICE
: appirio, deltek, deltek costpoint, deltek vision, erp for services, google apps, maconomy, maconomy people planner, maconomy x1, NetSuite, openair, professional services automation, Project Management, psa, salesforce chatter, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
12-07-2010
Three Types of Field Service Scheduling Software
There are three distinctly different approaches to solving the puzzle of getting the right people to the right place at the right time. This white paper describes the three strategies for better field service scheduling plans--manual processes, traditional scheduling automation, and real-time scheduling automation--and explains why each approach matches different needs. Which strategy is right for you?
CCB SERVICE
: field service scheduling software, it project, software applications, software project, software for project, to do software, it management program, it service jobs, it services jobs, for it service management, service management, service management it, scheduler, control software, business software software, business and software, business software for, project management program, service software, it service software, it software solutions, schedule software, it project work, management software applications, project manager program, work schedule program, work software, software for .
2/3/2012 4:29:00 PM
Spencer Technologies Selects IFS Metrix Service Management » The TEC Blog
CCB SERVICE
: ERP, field service, fsm, IFS, ifs applications, ifs metrix service management, industry watch, Mobile, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-03-2013
ILM as a Journey: Moving Towards Storage as a Service
Technology decision-making in larger organizations is about making existing IT platforms as efficient as possible. However, there are weaknesses in the day-to-day operation of such environments, particularly in storage and information management. Positioning information lifecycle management (ILM) in the context of infrastructure management provides an understanding of where we are today—and of how much further there is to go.
CCB SERVICE
:
11/3/2006 10:19:00 AM
The Exacting Needs of Metal Service Centers
General enterprise resource planning (ERP) providers that are viable companies with a solid product, typically do not meet the dimensional inventory, chemical, and physical properties requirements that are vital to the metal service industry and material converter businesses.
CCB SERVICE
: enterprise resource planning, metal centers, functionalities, materials, inventory, supply chain.
11/30/2005
Internet-based Phone Service for Small to Midsize Companies
Internet-based Phone Service for Small to Midsize Companies. Get Knowledge Associated with Internet-based Phone Service for Small to Midsize Companies. Typically, the cost of feature-rich and scalable business phone systems prevents small businesses from purchasing these powerful tools in the initial stages of their growth. Thus, new companies generally choose standard business phone lines from their local phone company along with multi-line phones. With voice over Internet protocol (VoIP) technology, however, small businesses now have a cost-effective, feature-rich alternative.
CCB SERVICE
:
1/24/2007 2:23:00 PM
For inquiries contact us
Get help now
All Documents
Articles
Blog Posts
Brochures
Case Study
Press Release
Podcasts
Checklists
Reports
RFP Templates
Special Offers
White Papers
Webinars
Vendors and Products
English
Français
Español
Türkçe
中文
COMPARE AND ANALYZE
Evaluation Centers
Software Evaluation Reports
« NEW!
RFP Templates
« NEW!
Decision Support Systems (DSS)
Software Selection Process
« NEW!
RESEARCH
IT Showcase
Vendor Showcase
Articles
Newsletter Archives
Reports
Blog Posts
Podcasts, Webinars, and Videos
White Papers
Case Studies
Ask the Experts
Live Events
Buyer's Guides
Interactive Case Studies
CORPORATE
About TEC
Careers
Meet our Analysts
Brochures
Contact us