Home
 > search for

Featured Documents related to »  centre of excellence white paper


Get Closer to Your Best Customers: A Shift in Customer Strategies in a Time of Crisis
An unsettled economy needs a different approach to managing revenues. Companies must identify their most profitable customers and the most effective marketing

centre of excellence white paper  Customer Strategies Analytics | Centre for Customer Strategy | Essential Customer Strategies | New Customer Strategies | Customer Strategies Overview | Building Customer Strategy | Customer Management Assessment Tool | Innovative Customer Loyalty Strategies | CRM Customer Strategies | CRM Customer Strategy Reports | CRM Customer Strategies Customer Satisfaction | CRM Approach to Customer Strategy | CRM Customer Strategy Growing | CRM Customer Operations Strategies | CRM Effective Customer Strategies | Read More...
Document Management for the Health Care Industry
Document management (DM) for health care and hospitals manages the storage, display, faxing, and scanning of paper and electronic documents.
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » centre of excellence white paper


How to Choose an SMS Provider
For over 15 years, short message service (SMS) has been a quick and reliable way to receive and deliver information@anytime, anywhere. Today, SMS helps provide

centre of excellence white paper  An SS7 connectivity provider centres on strategic partnerships with mobile network operators, supplying the SMS service provider with direct access into the deep level mobile telecoms infrastructure. This solution allows SS7- based service providers the ability to route data through their own infrastructure, allowing SMS sending directly to and from recipients without having to go through the SMS-Centres of other operators. Consequently, SS7 connectivity provides reliability, speed and quality. An Read More...
Aligning Business with IT through IT Portfolio Management and IT Governance
When business uncertainties are frequent and compliance with regulations is mandatory, it can be a challenge to keep information technology (IT) synchronized

centre of excellence white paper  the Enterprise Portfolio Rationalization Centre of Excellence at Patni. He also plays an important role in Patni's consulting assignments focused on helping customers achieve optimal cost-benefits from their application portfolio. Jayant Ponkshe Jayant Ponkshe is a Solution Architect with the Manufacturing Solutions Group at Patni. He has over nineteen years of experience in software application design, development and maintenance. As a solution architect, Jayant is combining his experience and expertise Read More...
CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity
Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that

centre of excellence white paper  Consumer Relationships | Contact Centre Agents | Create CRM Software System | Create CRM Structure | Create CRM System | Create CRM System Model | Create CRM System Process | Create CRM System Solutions | Create CRM Tools | Create Precision Marketing | Creating CRM Software System | Creating CRM Structure | Creating CRM System | Creating CRM System Model | Creating CRM System Process | CRM | CRM Analysis | CRM Analytics | CRM and ERP | CRM Application | CRM Applications | CRM Approach | CRM Architect | Read More...
Automating Your Call Center Feedback
Almost everyone has had a bad call center experience@due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t

centre of excellence white paper  Outsourcing , Virtual Call Centre , Winning Call Center , Call Center Skills , Definicion Call Center , Call Center Solution , Call Center Leaders , Center Feedback , Call Center Products , Call Center Improvement , Call Center Managers , Call Center Operations , Call Center Benchmarking , Call Center Training , Call Center Best Practices , Call Center Guide , Call Center Optimization , Call Center Simulations , Call Center Customer , Call Center Consultant , Experienced Call Center , Successful Call Read More...
What Makes a Good IT White Paper Good… and a Bad IT White Paper Very, Very Bad…
A white paper is a document or “brief” (and yes, perhaps unfortunately, I mean “brief” in the sense of something that informs rather than something that is

centre of excellence white paper  Makes a Good IT White Paper Good… and a Bad IT White Paper Very, Very Bad… A white paper is a document or “brief” (and yes, perhaps unfortunately, I mean “brief” in the sense of something that informs rather than something that is short —white papers are sometimes as concise as newspaper editorials, or run as long as the latest “… For Dummies” book; examples of this will be provided in upcoming posts). A white paper’s purpose is to educate the reader, who is the potential Read More...
Development of an Internet Payment Processing System
This article describes the author's experience with the development of the first Yugoslav Internet payment processing system. The system's architecture is very

centre of excellence white paper  of an Internet Payment Processing System Introduction Early in 1999, the author was asked by E-Bank ( http://www.e-bank.co.yu ), one of his clients, to develop the first Yugoslav Internet payment processing system. This client is a Yugoslav payment processing company that uses BankWorks software by RS2 Software Group ( http://www.rs2group.com ) to process transactions made at ATMs (Automatic Teller Machines) and POS (Point Of Sale) terminals. Developing an internet payment processing system in Read More...
Never Was A Story Of More Woe Than This Of RJR And Nabisco
The complex maneuvers involved in RJR’s divestiture of Nabisco will prove simple compared to the efforts required to join Kraft and Nabisco in a way that

centre of excellence white paper  Was A Story Of More Woe Than This Of RJR And Nabisco Never Was A Story Of More Woe Than This Of RJR And Nabisco S. McVey - August 2, 2000 Event Summary Like a farmer hurrying to gather crops before the onset of locusts, R. J. Reynolds recently sold its Nabisco food subsidiary to Philip Morris, rival and co-defendant in the Florida lawsuit. Philip Morris will merge Nabisco with Kraft Foods, its $17 billion subsidiary, and expects the combination to produce $600 million in cost-savings over the next Read More...
Case Study: State of Wyoming
The State of Wyoming’s IT organization and its customers were struggling with a mainframe-based chargeback system. For IT, productivity and interface complexity

centre of excellence white paper  Study: State of Wyoming The State of Wyoming’s IT organization and its customers were struggling with a mainframe-based chargeback system. For IT, productivity and interface complexity were the major problems. For client agencies, it was a lack of actionable information in billing reports. Learn how a new solution provided more detailed cost accounting and billing information, increased customer satisfaction, and lowered IT operational costs. Read More...
SAP Remains One Of The Market’s Beacons Of Hope
On April 19, SAP announced upbeat results for Q1 2001, contradicting thereby the current market malaise. However, flat currency adjusted license revenue in the

centre of excellence white paper  Remains One Of The Market’s Beacons Of Hope SAP Remains One Of The Market's Beacons Of Hope P.J. Jakovljevic - May 17, 2001 Event Summary On April 19, SAP AG (NYSE: SAP), the leading provider of business software solutions, announced its results for the quarter ended March 31, 2001. In Q1 2001, revenues increased 29% over the same period last year from EUR 1.2 billion to EUR 1.5 billion (See Figure 1). Net income in the quarter more than doubled (up 117%) to EUR 117 million compared to a year earlier Read More...
Analysis of Lawson Delivering New Retail Analytic Capabilities
On January 17, Lawson Software announced new comparative sales analyzer capabilities within its advanced suite of retail analytic applications. Comparative

centre of excellence white paper  of Lawson Delivering New Retail Analytic Capabilities Event Summary On January 17, Lawson Software announced new comparative sales analyzer capabilities within its advanced suite of retail analytic applications. Comparative (comp) sales functionality, available in Lawson release 7.3.2 scheduled for the Fall of 2000, allegedly enables retailers to easily maintain, analyze and report on comparative sales and other key business metrics. Lawson made the announcement at the National Retail Federation Read More...
SouthWare Excellence Series: Making Excellence Easier Part Three: Application Analysis
The system supports a completely user-defined set of critical success factors for each business, business unit, or even individual employee.

centre of excellence white paper  Excellence Series: Making Excellence Easier Part Three: Application Analysis Introduction The process of selecting mid-market accounting software usually starts with products that have achieved some name recognition and that's fine as long as the search does not end there. SouthWare Innovations ( http://www.southware.com ) has created in its Excellence Series a worthy competitor serving a number of industries and offering users a surprising array of functionality, either directly as SouthWare appl Read More...
Justification of ERP Investments Part Two: The Intangible Effects of ERP
The intangible or non-financial benefits of an integrated enterprise resource planning (ERP) system can be viewed from several perspectives. For illustrative

centre of excellence white paper  of ERP Investments Part Two: The Intangible Effects of ERP The Intangible Effects of ERP* The intangible or non-financial benefits of an integrated enterprise resource planning (ERP) system can be viewed from several perspectives. For illustrative purposes, the discussion will focus on the benefits for accounting, product and process design, production, sales, and management information system (MIS) functions. From the overall company standpoint, ERP provides a framework for working effectivel Read More...
Microsoft Kills a Flock of Birds with One Stone
Microsoft announces it is buying nearly 25% of the common shares of archrival Corel. Aside from giving Corel a much-needed infusion of funds, what does it mean?

centre of excellence white paper  Kills a Flock of Birds with One Stone Microsoft Kills a Flock of Birds with One Stone R. Krause - October 12, 2000 Event Summary [Source: Corel press release] October 2nd, 2000 - Corel Corporation and Microsoft Corporation announced that they have formed a strategic alliance that will see the two companies expand their relationship to encompass projects related to Microsoft's new .NET initiative. As part of this expanded relationship, Microsoft (MS) has purchased 24 million non-voting convertible Read More...
Sage’s New Year's Resolution: Make 2013 The Year of the Customer
2012 was a whirlwind year of influences on the business landscape—some of them good and some of them not so good. The fiscal cliff, the U.S. presidential

centre of excellence white paper  New Year's Resolution: Make 2013 The Year of the Customer 2012 was a whirlwind year of influences on the business landscape—some of them good and some of them not so good. The fiscal cliff, the U.S. presidential election, an anemic economic recovery, the debt ceiling and proposed sequestration cuts, along with Hurricane Sandy’s effects on business are a few things that come to mind. But despite the ever-changing business landscape, one central tenet always rings true: keep your customers Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others