As the era of traditional telephony draws to a close, the doors to the next generation in communications open. Chapter 1 of this 4-part e-book discusses electronic human voice communication and its importance in business today. It documents the underlying beliefs, philosophies, and observations of the future of telephony, and provides the basic concepts readers will need to guide them through the rest of the series.
characteristics of the reading process
commitment to traditional telephony characteristics, such as reliability, security, and fraud control and customized services deployment. In addition, desirable new aspects—such as a multi-media focus—will be available on a large scale. All of this must be taken into account in the planning and assessment phase. It can also not be stressed enough that management expectations must be set so that a sufficient amount of time and resources can be invested in this phase to make the phases that follow it