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Software Functionality Revealed in Detail
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 chat netmeeting


Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

chat netmeeting  including mobile communities, mobile chat, and knowledge base. Salesforce1 Service Cloud, salesforce.com’s customer service platform, is now generally available and pricing starts at $65 per user per month, while the Salesforce1 Mobile App is now generally available for download at the Apple App Store and Google Play.  Many well-known brands, such as Cars.com, Inspirato with American Express, Philips, and Stanley Black & Decker use Service Cloud.   But customers are increasingly connecting through mob

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » chat netmeeting

Need for Content Security


The Internet access you have provided in the office costs money. You wish to see it used as a productive tool and increase business. It also provides the best way to appear busy. Employees can open multiple pages, a few of them related to legitimate work, while the others cater to their "personal" interests. It takes a single mouse click or Alt+Tab to navigate between pages, when a supervisor appears. This white paper provides details of how Internet access can be abused and how organisation can keep a tab on its employees.

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Facebook Eyeing Enterprise Social Networking


The Financial Times reports that Facebook is secretly developing a social Web site for the enterprise called "Facebook at Work"—allowing users to keep their personal profile separate from their professional profile. Get the details in P.J.'s write-up.

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VAI Unveils S2K Smart Center Social User Experience


VAI, a provider of enterprise resource planning (ERP) software to the midmarket, announced S2K Smart Center, a configurable Web-based user experience that supports single sign-on, common navigation, and uniform look-and-feel across VAI’s family of S2K ERP software solutions. The solution also offers seamless navigation across multiple applications deployed on-premises or in the cloud.

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Competition from a Small Vendor


One reason to look at small specialist providers is the ongoing success of Sweden-based Jeeves Information Systems AB. Even the largest players acknowledge the challenges and the driving forces coming from the focused and innovative likes of Jeeves.

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Notes from the TDWI Conference in San Diego, (Day 1)


The TDWI World Conference in San Diego has finally begun, and as a media partner, TEC will be covering this event in its entirety. The next series of brief posts will be dedicated to the conference’s highlights whose theme is “Creating an Agile BI Environment .”The Initial Keynote The official session began with a very interesting and “agile” opening key note by Wayne Eckerson called

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Engaging Teens Using Live Chat: Shifting Online Strategy Focus


Teen purchasing power is enormous, but teens are a fickle demographic. As online marketing strategies shift from customer acquisition to customer retention, understanding teen purchasing behavior is vital for companies wanting to establish long-term relationships with teens. Discover how online retailers are using live chat to address the expectations of teens—keeping them loyal and boosting return on investment (ROI).

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Project Management Communication: Developing a Plan (Part 2 Of 3)


Frequently when project teams convene to discuss post-project reviews, project team members feel that if communication had been better, the project would have gone smoother. The reason communication in project management is crucial is because it can impact a project’s success, and it is very important that project managers use the right types of communication during a project.Types of

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Demonstration Post-Mortem: Why Vendors Lose Deals


In competing for client dollars, one failing makes demonstrations deadly for large and small vendors alike: lack of preparation.

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Building the Small Contact Center


Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

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KANA Software Inc


KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer interests with business goals. Service Experience Management uniquely unifies business process, case and knowledge management for customer service organizations. It leverages KANA's expertise in delivering consistent service across all communication channels, including email, chat, call centers, and Web self-service. KANA's Service Experience Management solutions allow companies to control every step within each customer interaction to deliver the ideal service experience. KANA's clients report double-digit increases in customer satisfaction, increased revenue growth while reducing contact center costs by an average of 20 percent. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. In October 2010, KANA acquired Lagan Technologies, the leader in Government to Citizen Technology solutions.

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