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Lifting a Veil of Mystery Off Jesta I.S.
Even after nearly 15 years as an enterprise analyst, I still find myself coming across a vendor that has been around for more than 40 years but one that I am

chat netmeeting  order management (call centers, chat services, etc.); POS hardware; payments; fashion PLM; etc.? AG: We have no plans to be in the hardware distribution business. Within the core applications space, we are looking to expand our distributed order management (DOM) applications to include pure e-commerce application platform. In fact, we are looking to release our business-to-business (B2B) application later this summer. We have already expanded our product offering to include PLM capabilities, as announced Read More
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » chat netmeeting


Oracle Announces New Release of RightNow CX Cloud Service
Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service. The release allows organizations to engage customers via

chat netmeeting  integration between Oracle RightNow Chat Cloud Service and Oracle Engagement Engine Cloud Service. New features are aimed at improving customer engagement as well as monitoring agent and platform activity. Chat Business Rules uses the Oracle Engagement Engine's 70 built-in rule conditions which allow users to collect rich visitor data and assess how to engage customers based on customer behavior, customer profile information and operational information. Click-to-Call offers clients the option to call Read More
CRM is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond

chat netmeeting  tools such as Live Chat facilities, and Voice over IP (VoIP), and collaborative web browsing; and guided selling, and the soon-to-be omnipresent Call Me button. Problem is, the more ways that you give people to interact with you, and the easier you make it, the more often those people will interact with you, and that may not save you Service overhead costs. You need to carefully understand the people-power ramifications behind e-CRM before making the leap. Just because customers may be happy with the new, Read More
MATRAnet Converts Confusion to Cash
MATRAnet has added collaborative browsing to its customer relationship management product.

chat netmeeting  had previously introduced live chat between the customer and the customer service agent in version 2.0 of its M>WebTouch product. With version 3.0, it also adds collaborative browsing, which gives the customer service agent the ability to directly control the user's screen. The agent can instruct the user and navigate through the website for the user, making sales much more likely and very likely creating a positive experience that will lead to repeat visits. M>WebTouch 3.0 also offers form-based and Read More
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

chat netmeeting  including mobile communities, mobile chat, and knowledge base. Salesforce1 Service Cloud, salesforce.com’s customer service platform, is now generally available and pricing starts at $65 per user per month, while the Salesforce1 Mobile App is now generally available for download at the Apple App Store and Google Play.  Many well-known brands, such as Cars.com, Inspirato with American Express, Philips, and Stanley Black & Decker use Service Cloud.   But customers are increasingly connecting through Read More
SCT Corporation Means (e)Business For Process Manufacturing
SCT has announced more e-commerce offerings for the process industries, including an expanded vision for their iProcess.sct solution called 'Collaboration in

chat netmeeting  includes instant messaging, live chat, e-mail, and real-time follow-me browsing, which enable a customer service representative to remotely guide a customer through the on-line sales process. Trading partners can choose how and when they will do business with each other, whether it be through a website, over the phone, or a handheld or personal digital assistant (PDA). Wireless business activities include placing or checking orders, inquiring on goods available, and looking up quality specifications on Read More
TEC Industry Watch: Enterprise Software News for the Week of July 2, 2012
SOFWARE SELECTIONS AND IMPLEMENTATIONSD@K Engineering selects Aras Enterprise PLM software Industry tags: PLM, complex electromechanical products and equipment

chat netmeeting  featuring HD Video meetings, chat, VoIP, and activity stream. In addition to being an integral part of Saba’s aforementioned broader talent management and social cloud platforms, an extensive set of open APIs are available for integrating Saba Meeting with third-party enterprise applications including CRM systems, ERP systems, LMSs, portals, and marketing automation. Slowly but surely, the word is getting out there that Saba’s collaboration solutions—meeting, webinar, and classroom, plus its social Read More
Analyzing Manhattan Associates’ Supply Chain Platform Play - Part 3
Part 1 of this blog series analyzed Manhattan Associates’ innovative Supply Chain Process Platform (SCPP)-based analytic applications, including Supply Chain

chat netmeeting  ways (e.g., via Internet chat, call center conversations, etc.) for order modifications and  cross-selling  and up-selling opportunities. Eventually, the Manhattan person playing the role of a customer placed a Web order for a pair of fancy women's shoes, to illustrate how to move to the next step. The next station in a mock-up of a back store or warehouse illustrated Rule #2: “Transform every retail channel or outlet into a ‘promises kept’ experience.” To that end, a DOM-backed ZDR solution Read More
ASIC Infotech
ASIC INFOTECH PVT LTD. has offices in Mumbai and Baroda (India) and is planning to open offices globally in the coming years, so the company is looking for

chat netmeeting  via Internet tools (e-mail, chat, video conference, phones, Web sites, etc.) and management tools (CMM, ISO, and 6-Sigma). Read More
Holistic Omni-Channel Customer Experience Spotlighted at KANA Connect
I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through

chat netmeeting  email management Enhanced live chat and mobile chat application programming interface (API) Embedded co-browsing capability Improved dynamic case management and workflow Experience Community (a social community platform) Experience analytics (social listening and responding, coming from Overtone) Uplifted and enhanced user interface (UI) Packaged and certified computer-telephony integration (CTI) adaptors Campaign and whitemail management HTML5 mobile applications platform Recently publicly announced Read More
Should You Cut Back or Freeze IT Spending in a Recession?
With little doubt that the US economy is in or near recession, the big question now is whether we’re heading into a global credit freeze and financial meltdown.

chat netmeeting  down and have a chat with Warren Buffet, America’s most successful investor, or others like him. These are people who have consistently employed this approach, and it’s helped make many of them very, very rich). Now, I’m not saying that moving in the opposite direction of the crowd is something that makes sense for every organization, nor is it a guarantee of success.  But I am saying it’s something you ought to consider. By investing in software solutions like business intelligence (BI), and Read More
Lipstream Speaks to Kana
Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced

chat netmeeting  customer representatives via text chat and listen to the service representative's response. Lipstream offers Live Voice to CRM vendors in two packages: Web Client - This is a featherweight ActiveX control that downloads and installs on a user's PC in less than a minute. Twenty lines of html code are required to embed the control into any web page. Lipstream owns and manages the back-end network that handles the actual connection, and provides access as a service. Software Developer Kit (SDK) Version - Read More
Sage Analyst Day 2011: Not your Older Brother’s Sage - Part 3
Part 1 of this series analyzed the transformative events during the last few years at Sage Group, Plc (LSE: SGE) and its Sage North America subsidiary. These

chat netmeeting  Advisor-generated messages and/or in-product chat provide the following benefits to customers: Deliver relevant advice on additional features the customer should be using Proactively warn the customer when something is wrong Seamlessly deliver updates and help the customer discover new capabilities Help the customer when the Advisor senses the customer needs assistance Show the user company how other similar businesses use the product Advise the company on other relevant topics to help it run its Read More
Project Management Communication: Developing a Plan (Part 2 Of 3)
Frequently when project teams convene to discuss post-project reviews, project team members feel that if communication had been better, the project would have

chat netmeeting  Management Communication: Developing a Plan (Part 2 Of 3) Frequently when project teams convene to discuss post-project reviews, project team members feel that if communication had been better, the project would have gone smoother. The reason communication in project management is crucial is because it can impact a project’s success, and it is very important that project managers use the right types of communication during a project. Types of Project Management Communication The issues project Read More
Taking Stock of Infor’s HCM “Inventory Items” - Part 2
Part 1 of this blog series started by expressing the “New Infor” sentiments (backed up with concrete examples and rationale) following my recent attendance of

chat netmeeting  by phone, e-mail, and chat. Typical employee inquiries are about general HR policies, payroll, benefits, and compensation. Call centers can also process HR transactions such as employee data management, payroll transactions, training registration, tuition reimbursement, new hire onboarding/termination processing, benefits processing, and open enrollment. Finally, typical HR services include relocation services, expatriate services, employee feedback surveys, compensation administration, incentive program Read More

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