X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 chat netmeeting


KANA Software and Ciboodle Join Forces for Customer Experience Perfection
The multi-channel customer experience management software market represents an attractive US$5 billion-plus market opportunity, which IDC recently forecast to

chat netmeeting  (KM), Web Self-Service and Chat (often referred to as Web customer service [WCS] ), and more recently Social Listening. Its competitors would more often be KM-oriented CRM providers such as Oracle/InQuira, salesforce.com, eGain , and Consona CRM/Knova . Now What? Importantly, by combining Ciboodle with KANA, not only does Ciboodle gain greater scale in terms of global presence, skilled resources, and expanded offerings, but also the acquisition seems important for KANA, which hopes to accelerate both

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » chat netmeeting

MATRAnet Converts Confusion to Cash


MATRAnet has added collaborative browsing to its customer relationship management product.

chat netmeeting   Read More

Notes from the TDWI Conference in San Diego, (Day 1)


The TDWI World Conference in San Diego has finally begun, and as a media partner, TEC will be covering this event in its entirety. The next series of brief posts will be dedicated to the conference’s highlights whose theme is “Creating an Agile BI Environment .”The Initial Keynote The official session began with a very interesting and “agile” opening key note by Wayne Eckerson called

chat netmeeting   Read More

IFS Bucking the Trends - Part 2


Part 1 of this blog series analyzed the current upbeat state of affairs of IFS, a public business software company (listed on the Stockholm Stock Exchange) founded in 1983 with its headquarters in Linkoping, Sweden. The company develops, supplies, and implements IFS Applications™, an integrated and component-based extended enterprise resource planning (ERP) suite built on

chat netmeeting   Read More

Lipstream Speaks to Kana


Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced CRM customer. Kana has voice enabled their RealTime offering to provide ecommerce sites a way to talk to their customers.

chat netmeeting   Read More

IBM’s Marketplace Solutions: Is Ariba Not Enough?


IBM trains its sights on helping businesses create online marketplaces. But, we ask our staff prognosticator, isn’t that what partner Ariba does?

chat netmeeting   Read More

Netpliance’s 4X Price Hike - Will It Spell Boom or Doom?


Netpliance, Inc., whose i-opener could be considered the first Internet appliance, recently added functionality, but also decided to raise its hardware “membership kit” price from $99 (down from its normal $199) to $399, in an effort to get profits from more than its online services. Will people be willing to pay an extra $300 for the privilege of using a 10-inch display?

chat netmeeting   Read More

myStaffingPro Applicant Tracking System


HR Services, Inc.'s myStaffingPro is a web-based applicant tracking system. The standard solution system features applicant, administrative, and user functionalities. Applicant functionalities include status and duplicate checking; integrated online application; live chat, e-mail, and telephone support; resume collection; and security. The administrative module allows HR personnel to build a job description library; create paper applications online; establish an applicant workflow; manage location information; and define job-specific questions. User interface capabilites include advanced reporting; applicant management; applicant prescreening; document management; referral source collection and reporting; requisition management; and a user-specific dashboard. With myStaffingPro Enterprise Add-ons, users can modify the standard system with enterprise-level features, including ad feed and tracking; behavioral assessment; questionnaire scoring; and resume parsing and upload. The company also provides custom talent management solutions for multi-faceted hiring processes.

chat netmeeting   Read More

Verint Acquires KANA Software to Redefine Customer Engagement


Verints Systems, a provider of Actionable Intelligence solutions serving the enterprise intelligence and security intelligence markets, acquires KANA Software, a leader in customer service solutions. The combined product suite has the potential to transform the way organizations engage with their customers. P.J. Jakovljevic gives you the details.

chat netmeeting   Read More

24-7 INtouch


24-7 Intouch is a global contact center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments. Using the most advanced technology, comprehensive insights, and brand specialists for each account, 24-7 Intouch is able to provide a multichannel approach, via voice, live chat, e-mail and social media management. This customizable, customer care method allows clients to utilize business insights to deliver lifetime customer loyalty and increase incremental revenue.

chat netmeeting   Read More

Fighting Cybercrime on the Internet


Excerpts from a presentation on cybercrime by Laura Taylor, TEC Director of Security Research for the E-Gov 2000 Conference sponsored by SAIC on July 10, 2000 at the Washington Convention Center.

chat netmeeting   Read More