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Abstract: Teen purchasing power is enormous, but teens are a fickle demographic. As online marketing strategies shift from customer acquisition to customer retention, understanding teen purchasing behavior is vital for companies wanting to establish long-term relationships with teens. Discover how online retailers are using live
chat to address the expectations of teens—keeping them loyal and boosting return on investment (ROI).
PubDate: 3/25/2008 11:10:00 AM
Abstract: Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced CRM customer. Kana has voice enabled their RealTime offering to provide ecommerce sites a way to talk to their customers.
Abstract: A hacker program called Sub7 will tell IRC channels all the stuff you don't want people to know.