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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 chat voice america


Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

chat voice america  also assisted (i.e., e-mail, chat) and full-service (i.e., agent) strategies. Consumers desire to interact in multiple ways when dealing with enterprises. Therefore, VSS implementations must integrate all possible interactions and blend information across channels. Advances in speech development tools are now available to allow enterprises to utilize knowledge base content for voice self-service. Source : Right Now Technologies Resources Related to Knowledge Base (KB) : Knowledge Base (KB) (Wikipedia)

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Sword Ciboodle-One More BPM-Centric CRM Provider


What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

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It’s a Portal...AND It;s a Gateway


AOL has partnered with Gateway to develop a line of Internet-ready Linux desktop appliances based on the Netscape 6 browser.

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Telecom Re-invention: Optimizing the Online Customer Experience


As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn, becoming more aware that they can switch to other providers. These companies need to find ways to effectively and consistently engage with customers to optimize the entire sales experience and capitalize on competing influences rather than losing out to them.

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The Lexicon of CRM - Part 1: From A to I


C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM.

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DNS and DHCP Services for Voice over IP


Voice over Internet protocol (VoIP) technology has become a money-saving telecom option that brings the power of a computer to a user’s phone. VoIP devices, however, require more complicated configurations than the average network client. Indeed, without reliable and properly configured domain name system (DNS) and Dynamic Host Configuration Protocol (DHCP) services running on a network, VoIP services are impossible.

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The Whitelisting of America: Security for IT


Once upon a time around 1995, the well-known American agency, the National Security Agency (NSA), decided that there was no computer operating system that was adequately secure for their needs.  In analyzing the risks, they found that while UNIX was the most secure, they needed additional protection. They looked at the industry of anti-virus protection, at problems with Trojan software, at the

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Sub7 Tells Chat Rooms All Your Stuff; F-Secure Leads the Battle


A hacker program called Sub7 will tell IRC channels all the stuff you don't want people to know.

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UNIT4 Expands Presence in Latin America


UNIT4, provider of agile enterprise solutions to growing service and people-centred organizations, announced its first Brazilian partnership agreement, with Inside Solutions Group, to market and implement UNIT4’s Agresso enterprise resource planning (ERP) software.

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The future of voice and real-time services in mobile networks


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Phone Systems Market Primer


Despite a voice communication system’s critical role in an enterprise, many people aren’t aware of the myriad available options and recent developments in the voice communication market. This primer provides insight into this market for potential buyers, decision makers and other stakeholders. It covers key aspects of business phone systems that you should understand before you decide to purchase.

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