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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 chat voice america


Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

chat voice america  also assisted (i.e., e-mail, chat) and full-service (i.e., agent) strategies. Consumers desire to interact in multiple ways when dealing with enterprises. Therefore, VSS implementations must integrate all possible interactions and blend information across channels. Advances in speech development tools are now available to allow enterprises to utilize knowledge base content for voice self-service. Source : Right Now Technologies Resources Related to Knowledge Base (KB) : Knowledge Base (KB) (Wikipedia)

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Telecom Re-invention: Optimizing the Online Customer Experience


As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn, becoming more aware that they can switch to other providers. These companies need to find ways to effectively and consistently engage with customers to optimize the entire sales experience and capitalize on competing influences rather than losing out to them.

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It’s a Portal...AND It;s a Gateway


AOL has partnered with Gateway to develop a line of Internet-ready Linux desktop appliances based on the Netscape 6 browser.

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The Lexicon of CRM - Part 1: From A to I


C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM.

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Collaborative Commerce: ERP, CRM, e-Proc, and SCM Unite! A Series Study: IFS - Part 2 of 2


IFS needs to bolster its brand awareness, and let the world know that they are, in fact, a real contender in the Collaborative Commerce space. Once companies get IFS in-house and get to touch and feel it - to really understand its user interface and ease of use advantages over many of its rivals - it often wins.

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Extending VoIP to Remote Locations: Challenges and Solutions


In the past, the growing pains of voice over Internet protocol (VoIP) centered on voice quality. However, VoIP solutions are now attractive alternatives to conventional analog voice and the public switched telephone network (PSTN). As real-world VoIP rollouts continue, however, new sets of challenges are emerging; in particular, businesses are encountering unanticipated problems as they deploy VoIP to remote locations.

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Voice over IP Reliability


We all know that computers, generally speaking, have not been as reliable as phones. And the fear, uncertainty, and doubt (FUD) surrounding voice over Internet protocol (VoIP) has been, in some cases, justified. However, for VoIP the question now is not whether reliability can be achieved, but rather how much reliability you can expect from the options available to you.

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Active Voice’s Unity ~ In Pursuit of the Perfect Unified Messaging Solution


Throughout the past seventeen years Active Voice has enjoyed considerable growth and success developing Unified Messaging solutions for major collaborative messaging servers such as Microsoft Exchange and Lotus Notes.

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Phone Systems for Small, Medium, and Enterprise Business: Which to Buy?


If you are thinking of investing in a voice over Internet protocol (VoIP) business phone system, you can avoid most of the pitfalls by choosing both your system and your provider wisely. This guide provides reviews on the leading five phone system brands in each category. You’ll be able to see the differences between on-premise and hosted solutions, and get some help choosing the best phone system for your company.

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Softtek


Founded in 1982, Softtek is a global provider of IT and business process solutions with close to 7,000 professionals across 30 offices in North America, Latin America, Europe, and Asia. With eight Global Delivery Centers in Mexico, Brazil, Spain, and China, Softtek provides solutions to top-tier corporations in over 20 countries through on-site, on-shore, and its trademarked Near Shore service delivery models. Creator of the Near Shore industry, Softtek is one of the largest IT service providers in Latin America. Softtek is Near Shore service provider for North America, as well as Latin America's largest private IT service provider. For more than two decades, the company has served the technology needs of some of the world's most notable companies, offering various IT services including application related services, IT infrastructure support, and business process outsourcing (BPO). The functionality of the Near Shore approach is based on using one or more of the eight Global Delivery Centers (GDCs) based in Mexico (4), Brazil (2), Spain (1), or China (1) to meet the global IT needs of customers in North America, Latin America, Europe, and Asia. The GDCs adhere to a "follow-the-sun" strategy, keeping work regionally close to allow for customer interaction and on-site work when remote delivery is unfavorable. Each GDC operates following Six Sigma philosophy, Capability Maturity Model Integration (CMMi) guidelines, and in some cases is process certified in ISO, confirming that the client gets a high level of expertise and efficiency. Also, through the network of GDCs, Softtek helps ensure business continuity and disaster recovery plans for its clients, which is also supported by its strong communications infrastructure.

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Intentia's Movex for Food and Beverage: Gaining a Foothold in North America Part 1: Functions and Features of Movex


Intentia's Movex solution for the food and beverage industries has been highly regarded in Europe and the Pacific Rim. Now, Intentia is ready to gain foothold in North America. Read on to discover why this software for the process manufacturing industries should be on every food and beverage prospect’s shortlist of vendors.

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