ServiceMax has become part of Technology Evaluation Centers’ (TEC’s) group of certified field service management (FSM) applications, and is now available for online evaluation in comparison with other FSM software solutions in TEC’s Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM)Evaluation Centers.
Within the next few weeks, the ServiceMax Certification
check request example
benefit from an auto-entitlement check features, which indicate whether a client request is billable or covered by contract, whether the equipment falls under warranty, and whether there are any service-level agreements (SLAs) specified in the contract. The ServiceMax scheduling application ensures that the technician with the right skill set, certifications, etc., is scheduled to handle a case. The scheduler also takes into account distances, territories that technicians cover, and whether technicians