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 chordiant


The Forrester Wave: CRM Suites for Large Organizations, Q2 2010
In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software

chordiant  management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software, Microsoft, NetSuite, Oracle, Pegasystems, RightNow Technologies, SageCRM, Sage SalesLogix, salesforce.com, SAP CRM, SugarCRM, and Sword Ciboodle—against 516 criteria reflecting the requirements of large organizations. Learn what they discovered.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

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Documents related to » chordiant

Pegasystems Buys Co-browsing Capabilities


Pegasystems, a software company that provides solutions for business process management (BPM), multichannel customer relationship management (CRM), business rules, and adaptive analytics, announced during its PegaWorld 2014 user conference a definitive agreement to acquire Profeatable Corporation, the provider of Firefly co-browsing technology.

chordiant  has already done with Chordiant and Antenna Software , Pegasystems will unify Firefly’s cloud-based collaboration technology into its Build for Change platform and customer service and sales CRM solutions. (This technology rewrite gives the vendor the right to refer to its many competitors’ offerings as “frankenstacks.”)  Chat and video capabilities will be developed in the future. Firefly will also continue to be offered as a standalone solution. The co-browsing solution is platform agnostic. Read More

Should Uniqueness Vouch For Marketing Automation Niche Players?


Unica's possibly unique set of broad and astute functional footprint and geographic coverage, easily-deployable product with proven quick payback may prove the fact that the marketing automation point providers with a differentiating value proposition and with immaculate execution may prevail the onslaught of larger packaged suite providers.

chordiant  much better-performing direct competitors Chordiant Software , DoubleClick , SAS and especially Unica Corporation . While the upbeat marketing management software vendor Unica (www.unicacorp.com) was initially marked as a very likely buyer of Xchange, the vendor however slightly surprisingly elected not to make a bid for the Xchange's assets. Rather, Unica has since announced a migration plan from Xchange's solutions to its Affinium platform, given it has already migrated approximately 15% of Xchange's Read More

PegaWorld 2011 Revisited


How did Pegasystems avert disaster and become one of the fastest growing technology companies? The business process management (BPM) vendor started delivering software that users could change relatively easily. TEC Principal Analyst P.J. Jakovljevic takes a close look at Pega BPM and how this customer-centric software with its unique approach to process execution and modeling has contributed to Pegasystems’ success.

chordiant  business needs. With the Chordiant Software acquisition in 2010, the product’s architecture also enables the self-optimization and self-learning of process models by discovering patterns of how work has been handled (which perhaps should become new rules for the future). Chordiant will not be merely integrated but rather unified for enabling better decision-making capabilities during customer interactions (e.g., recommending the next best offer). The idea is for case management to evolve into case Read More

Can the Market Sustain a Stand-Alone EMM?


The new millennium has completely redrawn the IT industry map especially in the enterprise marketing management (EMM) sector. The number of independent marketing automation vendors has significantly shrunk. Names such as Xchange, MarketFirst, Annuncio, and Prime Response no longer exist. Amongst the few still operating is Aprimo. Their strategy primarily targets large customers from the financial services, technology, media and entertainment, pharmaceuticals, and manufacturing industries, and it pays. Aprimo just released its version 6.0 posed to help the vendor sustain the ongoing IT turmoil.

chordiant  , PeopleSoft , and Chordiant have assimilated all. Amongst the few still operating is Aprimo . Their strategy primarily targets large customers from the financial services, technology, media and entertainment, pharmaceuticals and manufacturing industries, and it pays. Aprimo just released its version 6.0 posed to help the vendor sustain the ongoing IT turmoil. Building a better understanding of customer preferences to better serve their needs and increase their loyalty is certainly the motto for the new Read More

CRM and BPM: “We Goes Together Like Peas and Carrots”


In 2009, I attended two Gartner Summit events: the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner Customer Relationship Management (CRM) Summit in September in Scottsdale. I not only saw a number of same vendors at both events, but both events also had many similar themes, such as customer service, workflow automation, business processes

chordiant  improving processes holistically. However, Chordiant Software , SwordCiboodle (formerly Graham Technology ) and Pegasystems ( Pega ) have long had human-centric customer service processes improvement in mind. In fact,  in my recent blog series on Pega, I pointed out that the company is using its own SmartBPM Suite as a CRM system of record .  In  late 2009, a number of collaborative social media features were announced for Pega’s SmartBPM Suite , which furthers blurs the line between CRM and BPM. Read More

The Collaboration Advantage: Customer-focused Partnerships in a Global Market


Survey data shows that companies want to improve their strategic business partnerships. Reflecting on lessons learned from past business relationships, 60 percent of respondents say that in future they’ll place more emphasis on developing personal relationships and setting expectations with business partners. Find out how these companies are creating collaborative networks that include business partners and consumers.

chordiant  competing software companies, Kana, Chordiant and SEEC. Other vendors are called upon as needed. The partners evaluate customer needs and then provide solutions by building software applications in co-ordination with IBM. No single vendor provides the needed depth in any given stage of the process, so we are assembling them according to each customer's specific needs, Mr Labrot adds. Innovation Group, a firm with US$220m in annual revenue, has enjoyed a seven-fold increase in operating profit between Read More

Marquee Vendors Partner for Deepening Inherent CRM and BI Links


Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation of marketing automation (MA) has been stunted by slow markets, and pessimistic investors. Vendors in CRM and BI are building alliances in order to gain market share and illustrate the value of MA.

chordiant  ; Prime Response by Chordiant, and the merger of Kana and Broadbase (see The Mid-Market Is Consolidating, Lo and Behold ), indicates the diminished life expectancy of independent CRM point solutions providers. Blue Martini Software has also fallen into consolidation. Blue Martini is a provider of sales optimization systems, and has recently boosted its analytical capabilities and bringing its new functionality to the forefront of its latest product suite. In May, 2005, Blue Martini announced that it will Read More

Understanding SOA, Web Services, BPM, BPEL, and More Part One: SOA, Web Services, and BPM


In the larger schema of things, SOA would espouse general, more abstract concepts of software reusability and encapsulation within certain boundaries (as to then provide access to that software via defined interfaces), Web services would then make these SOA concepts vendor-independent due to their use of generally accepted standards, while BPM and BPEL would be some of the engines making the whole system work.

chordiant  HP ), Ultimus , Chordiant , HandySoft , WEST Global , and AmberPoint . Web services networks, which provide infrastructure for Web service transactions outside of the firewall, from the likes of Allidex , Flamenco Networks (now part of Digital Evolution ), and Grand Central Communications . Business process integration, which includes process modeling, loosely-coupled Web services-based integration, and web services messaging platforms, from the likes of Black Pearl , Juice Software , MetaMatrix , Read More

AuraPortal: A BPM Vendor Worth Checking Out


AuraPortal, a new business process management (BPM) vendor, offers a solution that creates business process execution models without the need for heavy IT programming. In this article, Principal Analyst P.J. Jakovljevic gives inside view of the vendor’s development strategies and the broad scope of BPM suite’s modules, and discusses how the system’s differentiating features addresses the diverse needs of its customers.

chordiant  by Open Text , Chordiant by Pegasystems , Savvion by Progress Software [see related blog post on the TEC Blog ], BEA Systems by Oracle , IDS Scheer by Software AG , and so on), the BPM arena is still crowded with a number of vibrant vendors (many of which are still startups) with innovative value propositions and approaches. A previous blog post on the TEC Blog looks at a few lesser-known BPM vendors and their interesting approaches to BPM. Having adopted the latest technologies, these newcomer companies Read More