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Chris 21
Chris 21 is an integrated human resource (HR) and payroll application with modules including time and attendance, training, recruitment, reporting, award

chris bluethman  21 Chris 21 is an integrated human resource (HR) and payroll application with modules including time and attendance, training, recruitment, reporting, award interpretation, contractor billing, and workflow. Read More
Human Resources (HR)
Human Resources encompasses all the applications necessary for handling personnel-related tasks for corporate managers and individual employees.  Modules will include Personnel Management, ...
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Documents related to » chris bluethman

UNIT4 Appoints New CEO, José Duarte
UNIT4, the Netherlands-based ERP company, has announced the appointment of a new chief executive officer (CEO), José Duarte, and plans for the current CEO Chris

chris bluethman  for the current CEO  Chris Ouwinga  to move from the corner office to the position of non-executive director and chairman on a new single-tier board governance structure. José Duarte joins UNIT4 after having spent considerable time at SAP, most recently as president of global services and corporate officer from January 2011 to May 2012. Mr. Duarte joined SAP in 1993, and was country manager of Portugal for a time, before rising to the position of president of SAP Latin America from 2006 to 2008. Read More
Upgrading to CRM solution increases value of relationships for financial services firm. ScotiaMcLeod (www.scotiabank.com) is the investment arm of Scotiabank

chris bluethman  the country. According to Chris Carter, Associate Director and Branch Manager for ScotiaMcLeod's North Vancouver office, the financial services sector is a people-driven business where customer service is critical to success. Chris wanted the ability to turn every customer interaction into an opportunity to provide services to his clients. He wanted to know if technology - specifically a customer relationship management (CRM) system - could help him promote a professional image and customer-oriented Read More
Can Mzinga Really Make You OmniSocial?
According to Paul Greenberg, an expert in customer relationship management (CRM) and social CRM (SCRM), the term “social customer” was coined by Chris Carfi

chris bluethman  customer” was coined by Chris Carfi “ some six or seven years ago .” But before being social customers, we are social media users—we use Facebook , Twitter , create blogs and comments on Web sites, and sometimes we can even integrate some of these tools and make them work together. Unfortunately, this is not an easy thing to do and if you use three or more social media tools, you will have a hard time integrating all of them (or most of them). Why? When a social media company launches a new Read More
SAS Helps 1-800-FLOWERS.COM Grow Deep Roots with Customers
“SAS business analytics help us put a laser focus on knowing our customers, reducing operating expenses and innovating for the future,” says Chris McCann

chris bluethman  for the future,” says Chris McCann, president of 1-800-FLOWERS.COM. “As our business has grown from one flower shop to an online gift retailer serving more than 30 million customers, we need SAS’ abilities to really know our customers and turn that knowledge into action. Read the full story now. Read More
The Grape Escape 2011 Roundup
Although this year Judith Rothrock could not attend herself, she’s the driving force behind the annual JRocket Marketing Grape Escape® industry analyst event

chris bluethman  success in this endeavor. Chris Farmer, chief information officer (CIO) of Halcrow, a large U.K. infrastructure planning, design, and management company—a client of UNIT4’s flagship software, Agresso ERP, for 10 years—contributed some interesting evidence. The ease with which Halcrow made changes is really impressive; for instance, it eliminated five business groups and replaced them with a matrix of four sales regions and three global practice areas. The entire project took 6 months from inception Read More
UNIT4: The (Largely) Untold Story - Part 3
Part 1 of this blog post series started with my invitation by UNIT4 (formerly Unit 4 Agresso), the second largest business applications provider in continental

chris bluethman  UNIT4's down-to-earth, no-nonsense CEO Chris Ouwinga helped put everything into prospective. The recent UNIT4 renaming was to espouse a global umbrella brand (a la Infor, Sage, Microsoft Dynamics, Lawson , or Oracle ). Sure, the company could have picked some more chic name that is more suggestive of the company’s “Ready4Change” slogan and differentiation mantra. But again, I am not sure how some unconventional ostentatious name would fly with the folks in the UK and continental Europe. For Read More
Enterprise Applications Vendors Going Viral and Social: Another Take
It would not be far off the mark to say that social media, user-generated content (UGC), and online collaboration all hit the mainstream in 2009, at least

chris bluethman  when they're not, says  Chris Brogan, co-author of the Trust Agents book. “For some reason, companies feel that they can speak to us in a different way than they speak to their own colleagues around the water cooler, Brogan concluded.  In his recent blog post, TEC ’s Jamal Rahal explores this continued phenomenon (autistic of a sort) when it comes to enterprise applications vendors’ messaging. Most of us have heard about  the recent “United breaks guitars” saga, where a few well-crafted Read More
Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

chris bluethman  Manifesto ( http://www.socialcustomer.com/ ) Chris Carfi has been advocating on behalf of the social customer for years. His blog gives an in depth view of how to use technology to engage customers in the age of blogs, Twitter, Facebook and whatever comes next. Church of the Customer ( http://www.churchofthecustomer.com/ ) Ben McConnell and Jackie Huba have a huge, loyal following based on their singular focus on customers, and how companies should treat them. The site is loaded with great content that Read More
TradeStone Software Presents Bamboo Rose
TradeStone’s merchandise lifecycle management (MLM) platform unifies the design, sourcing, ordering, and delivery of private-label and branded goods, allowing

chris bluethman  the Executive Management team: Chris Morrison, senior vice president (SVP) of sales and marketing, ran retail strategy and sales at Oracle and has made a major impact in delivering sales and developing new markets, and Cari Bunch, SVP of product and services, formerly a partner at Kurt Salmon Associates (KSA) , has been building out the company’s current infrastructure. See the Backgrounder that follows this article for an overview of the TradeStone MLM suite and its market. Bamboo Rose TradeStone Read More
Optiant Going to a (Much) Better Place: Logility - Part 3
Part 1 of this series analyzed the late-March acquisition of long-struggling inventory optimization (IO) provider Optiant by long well-performing supply chain

chris bluethman  its success with Optiant. Chris Russell, VP of sales at Optiant, has joined the Logility team. Also joining Logility will be Optiant CTO and co-founder John Ruark, along with fellow founder Sean Willems, both of whom will be involved in future product development. Additionally, members of the Optiant support and implementation teams have joined Logility and will help ensure customers receive the same high-caliber services that Logility is well-known for delivering. Logility Voyager customers (and perhaps Read More
Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

chris bluethman  customer relationships. According to Chris Thompson, analyst at San Jose, Calif.-based Dataquest, Companies that once didn't have a strong customer-focused mindset now have to get very customer service-oriented as their markets become more competitive. Larger competitors use technology solutions to overcome size and distance and ensure customers receive tailored care - for example,through special routing to expert agents. The company retains a memory of customer interactions by bringing customer Read More
Cloud ERP’s Plex Has Record 2013, Aims Higher for 2014
Plex reported another record year in 2013, adding 59 new customers and growing to nearly 400 corporate clients representing more than 1,100 manufacturing

chris bluethman  Professional services, under Chris Bishop, continues to grow and mature. He has put in place new programs and a customer community, and continues to evolve the services offerings as Plex takes on larger and more complex organizations . Go-to-market is also getting a significant investment. Melin (formerly at Eloqua and PeopleSoft ) has been working on increasing awareness of Plex in its core markets and building a demand engine to fuel further growth. In tandem, Plex is making investments in the sales Read More

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