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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations
IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To

cimage jpeg library  it management,itil,computer science,it service management suite,information technology infrastructure library,management information systems,information technology management,information systems

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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The Case for Service-oriented Monitoring as the First Step of an ITIL Initiative


The IT Infrastructure Library (ITIL) provides a comprehensive and consistent set of best practices for IT service management (ITSM), promoting a quality approach to achieving business efficiency in the use of information systems. The key paradigm shift that ITIL s ITSM best-practices taxonomy seeks to achieve is the movement away from management of silos, towards management of services spanning multiple silos.

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Asset Suite


Ventyx's Asset Suite is an asset management solution for equipment and infrastructure, helping clients manage assets and maintenance, repair, and overhaul (MRO) costs to achieve the level of performance, safety, and reliability they require. Asset Suite allows users to manage information such as equipment model, serial number, vendor, date purchased, spare parts, services performed, recalls, and much more. For most of the company's clients, Asset Suite is the system of record for asset management. Asset Suite offers asset tracking for mobile and dispersed assets, and a user interface to provide easier access to asset management information across organizations. It offers two types of page views within one solution. There's a baseline set of pages with full functionality for power users, plus a library of tailored pages containing simplified versions of the most commonly used capabilities of the product. More than 200 pre-configured pages have been specifically designed to help streamline work management, inventory, purchasing, accounts payable, contract management, and action tracking business processes. In addition, these pages can be further tailored to meet specific user, department, or business needs.  

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How ITIL-based IT Help Desk Can Help Small and Medium Businesses


Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services, with the main objective of aligning business and IT. Because there is no mandate that companies implement all framework specifications, small and midsize businesses (SMBs) need to have a cost-savings approach to ITIL implementation, so they can adopt the right features of ITIL. Learn how.

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Infor VISUAL Rated on Over 4,000 ERP Criteria for Mixed-mode Manufacturing [Infographic]


This infographic shows how Infor VISUAL rates against enterprise resource planning (ERP) solutions for mixed-mode manufacturing.

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Resolving Image Exchange Issues


Managing product images is frustrating. Typically, images are not documented nor linked to the associated product information. Worse, suppliers and retailers rarely have a system to exchange images, forcing retailers to reshoot photos that suppliers already had. Learn how including product images in your data synchronization process helps make product information, including images, accessible to anyone who needs it.

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ITIL Foundation Fasttrack-The Way You Want It!


The case company is rolling out new professional service concepts, addressing the customer need for services fitting the information technology infrastructure library (ITIL) framework. A centrally located team needed ITIL service knowledge and certification before training service development, consulting, and sales. Implement applied the Foundation Fasttrack concept—fast-paced, flexible learning in a familiar environment.

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Fast ITSM Implementation and Efficient Process Work


The case company implemented an information technology services management (ITSM) system to support information technology infrastructure library (ITIL)–inspired processes. Implement Consulting Group had the project management responsibility during the entire process—from the preliminary requirement collection to selection and implementation to testing and go-live.

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ERP Issues for the Midsized Life Sciences Company


What makes your enterprise resource planning (ERP) requirements difficult for most vendors to satisfy? As a life sciences company, you have operational processes that set you apart from other manufacturing companies. And, your regulatory requirements, including 21 CFR part 11, aren’t like those of any other industry. The challenge is to manage compliance risks and compliance costs. Learn about an ERP compliance strategy.

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Marketo Launches New Component of the Marketing Nation


The marketing automation provider Marketo introduces Marketo Program Exchange, a new addition to its Marketing Nation platform. Marketing Nation is a free-of-charge network that can be joined by any Marketo customer. Marketo Program Exchange provides users with access to a pre-built marketing programs library. These templates have been created and deemed as best-of-breed by Marketo customers

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SimplyDigi LMS Is Now TEC Certified


We recently certified SimplyDigi's learning management suite (LMS) , and I wanted to share my first impressions of the product with you. SimplyDigi was founded in Delaware (US) in 1999 and offers two products: SimplyDigi LMS/LCMS (Learning Content Management System) and DigiCast (for live classroom and meeting events). Both solutions were developed entirely in-house by SimplyDigi, and the

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