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Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

cisco call monitoring reporting capability  telephony partners are Avaya, Cisco, and Genesys, and the product independent software vendor (ISV) partners are Radian6 (part of salesforce.com) for social monitoring, text analytics, and sentiment analysis, and SAS , whose Real Time Decision Manager has been integrated with Ciboodle One to provide a higher level of personalization to the customer. International delivery partners include CSC, HiSoft, Relevant Technologies, and eLoyalty. Specifically, CSC combines the full Sword Ciboodle suite with its Read More
CMMS – EAM
Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. ...
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Documents related to » cisco call monitoring reporting capability


Vulnerability Management Buyer’s Checklist
Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated

cisco call monitoring reporting capability  McAfee Remediation Manager, and Cisco Security Monitoring, Analysis, and Response System. Accuracy / Performance How accurate is the VM solution? If the solution happens to miss a vulnerability that hackers use to compromise your network, the answer is Not accurate enough. If the solution inaccurately points out issues that are not real (i.e. false-positives), then the solution is going to overload you with bad data and waste valuable time. Many vendors make claims of superior accuracy; ask them to Read More
(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

cisco call monitoring reporting capability  Aspect , Avaya , Cisco , Genesys , Mitel , and Nortel , for telephony and interactive voice response (IVR) system. Consona Enterprise CRM’s mobile solutions operate seamlessly across multiple devices, extending the power of the technology to laptops and handheld devices for real-time wireless or disconnected access with data synchronization. The product’s native XML-based “Internet architecture offers users greater convenience providing multiple access options, including offline and wireless Read More
Choosing a Monitoring System for Your IT Infrastructure-What Should Your Key Considerations Be?
With hundreds of monitoring solutions available, which ones are right for you? Many organizations spend months assessing different products, but find it

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Socialtext Embeds Gamification Capability by Badgeville
Like it or not, gamification is here to stay and help bolster user engagement. Employee engagement has become the holy grail in private companies and government

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GreenSky: A Solution for Aviation Emissions Reporting and Compliance to EU-ETS
‘GreenSky’ is an end-to-end Carbon Emissions Reporting and Compliance solution for Aviation that covers all aspects of the European Union’s mandate on the

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Emerging Security Threats Demand Comprehensive Infrastructure Monitoring
A multibillion-dollar crime industry is changing the security landscape. Cyber-theft of intellectual property, customer data, and money is on the rise—directly

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Reporting for Midsize Companies
Reporting is a valuable tool that can help you understand your company’s performance. The right reporting tool is simply the one that lets you work with

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Financial Reporting-Who Needs It?
Solid financial reporting applications are as different from run-of-the-mill reporting tools as financial accountancy is from bookkeeping. Organizations

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Preventsys Automated Reporting Solutions
Using aggregated dashboard views and establishing metrics can help IT audit and governance professionals and IT security professionals implement policies that

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Case Study: Cisco Systems
Cisco, a provider of networking solutions for the Internet, has more than 225 sales and support offices in 75 countries. Quickly and effectively integrating new

cisco call monitoring reporting capability  Study: Cisco Systems Cisco, a provider of networking solutions for the Internet, has more than 225 sales and support offices in 75 countries. Quickly and effectively integrating new employees from over 25 acquisitions was a headache without a single platform for its learning systems. Learn about the scalable, Web-based learning management system Cisco deployed, and how the solution even helped deliver a faster time to market for new products. Read More
Why Progressive Businesses Use Cloud-Based Call Center Software
No longer are call centers hardware-centric. Capital costs have dropped considerably, and features have multiplied. With cloud call center software, the

cisco call monitoring reporting capability  Progressive Businesses Use Cloud-Based Call Center Software No longer are call centers hardware-centric. Capital costs have dropped considerably, and features have multiplied. With cloud call center software, the hardware that does the heavy lifting is located elsewhere and services are delivered over the Internet. Starting a call center now requires a much lower initial investment, making the call center a real option even for small startups. Download this white paper to learn more. Read More
Proactive Real-time Monitoring of Real Web Transactions
As the web has evolved from being an information exchange medium to a medium of business transactions, it has become critical for businesses to ensure their web

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Special Report: Condition Monitoring
Condition monitoring is a critical component of predictive maintenance. In this special report for the chemical processing industry, you’ll learn six steps to

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