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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 cisco call monitoring reporting capability


Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

cisco call monitoring reporting capability  telephony partners are Avaya, Cisco, and Genesys, and the product independent software vendor (ISV) partners are Radian6 (part of salesforce.com) for social monitoring, text analytics, and sentiment analysis, and SAS , whose Real Time Decision Manager has been integrated with Ciboodle One to provide a higher level of personalization to the customer. International delivery partners include CSC, HiSoft, Relevant Technologies, and eLoyalty. Specifically, CSC combines the full Sword Ciboodle suite with its

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CMMS – EAM

Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. EAM typically includes computerized maintenance management system (CMMS) functionality, fleet maintenance, workflow, reporting, and other areas that touch upon asset management practices. 

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Documents related to » cisco call monitoring reporting capability

(Forgotten) CRM and ERP Kingdoms in the Making?


Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona Enterprise CRM. Read this comprehensive analysis of Consona Enterprise CRM to find out what lies ahead for this flagship product.

cisco call monitoring reporting capability  Aspect , Avaya , Cisco , Genesys , Mitel , and Nortel , for telephony and interactive voice response (IVR) system. Consona Enterprise CRM’s mobile solutions operate seamlessly across multiple devices, extending the power of the technology to laptops and handheld devices for real-time wireless or disconnected access with data synchronization. The product’s native XML-based “Internet architecture offers users greater convenience providing multiple access options, including offline and wireless Read More

Vulnerability Management Buyer’s Checklist


Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated technology for precise detection and remediation, no network can withstand the daily deluge of new vulnerabilities that threaten security. This 12-point short list of considerations can help you determine what solutions will work best for your organization.

cisco call monitoring reporting capability  McAfee Remediation Manager, and Cisco Security Monitoring, Analysis, and Response System. Accuracy / Performance How accurate is the VM solution? If the solution happens to miss a vulnerability that hackers use to compromise your network, the answer is Not accurate enough. If the solution inaccurately points out issues that are not real (i.e. false-positives), then the solution is going to overload you with bad data and waste valuable time. Many vendors make claims of superior accuracy; ask them to Read More

Application and Network Performance Monitoring in a Virtualized Environment


As you implement a virtualized environment, knowing how to monitor and maintain them becomes yet another challenge. Monitoring network and application traffic in an environment containing one-to-many relationships between physical hardware devices and virtual application servers presents a number of concerns. Learn about the traffic flow in virtual environments, and the various visibility options and their ramifications.

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What Is Reporting? The Answer Might Surprise You


For medium-sized companies and large enterprises, reports typically are generated through reporting software. At its core, a report is simply a representation of that data. What reporting software boils down to is an application that pulls data from a repository and displays it in some meaningful way. Companies can now present their data—more kinds of data—with greater ease. Download this white paper to learn more.

cisco call monitoring reporting capability  data representation,data reporting,reporting best practices,reporting solution Read More

Maximizing the Savings of Call-center Multisourcing While Protecting Service Levels


Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable systems? This leads to unavailable agents and, consequently, long waits for your customers. Are all call centers like this? No. Call centers using a common hosted platform share tools and unify agent management, resulting in answered calls and positive customer experiences

cisco call monitoring reporting capability  the Savings of Call-center Multisourcing While Protecting Service Levels Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable systems? This leads to unavailable agents and, consequently, long waits for your customers. Are all call centers like this? No. Call centers using a common hosted platform share tools and unify agent management, resulting in answered calls and positive customer experiences Read More

Network Monitoring and Troubleshooting for Dummies


This Network Monitoring and Troubleshooting for Dummies book introduces you to common network performance management (NPM) issues and gives you a new way of looking at solving them. This perspective allows you to see your network from your users’ point of view—namely, the services and applications they use and their experience with them. Of course, you can still get down to the other flow and packet levels, but macro-level visibility is a key differentiator in your ability to monitor and troubleshoot network performance efficiently.

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Database Activity Monitoring: Intrusion Detection and Security Auditing


At its core, security is all about risk reduction. One of the most effective database security practices, “defense in depth,” employs multiple layers of protection to reduce the risk of intrusion. No single level of defense is infallible, and even multiple layers cannot ensure your organization will be 100 percent impenetrable. However, they can make you far less vulnerable.

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The Profitability Perspective: How Automated Reporting Drives Better Decisions


Driving sustainable growth requires profitability-focused planning and performance management. Most companies have some type of profitability reporting—but many are investing a lot of effort to produce this information. And the limitations to the information companies currently compile may have a significant impact on decision making. Learn how automating profitability reporting can help your company improve decisions.

cisco call monitoring reporting capability  data management and analysis report,profit report,non profit report,bi reporting,profit loss report,non profit annual report,management practices,data management and analysis tools,statistical analysis report,trend analysis report Read More

Proactive Real-time Monitoring of Real Web Transactions


As the web has evolved from being an information exchange medium to a medium of business transactions, it has become critical for businesses to ensure their web sites are available 24x7. And since the user experience is governed by how well site-associated application components perform, effective and proactive monitoring that drills down to the root cause of problems is imperative.

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Five Guidelines for Selecting a Virtual Monitoring and Management Solution


Over the past five years, virtual environments have moved from “interesting” to an essential part of the IT management job description. There are as many challenges as there are benefits, and it’s important to have a plan for managing and monitoring this new environment. Learn the pitfalls of virtual monitoring and management, and how to navigate the maze of competing virtual monitoring and management vendors.

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Analytics and the Future of Hospice Quality Reporting


The pace of change is accelerating across all areas of health care with new and innovative technologies, mobile computing devices, potential changes from fee-for-service to bundled pay-for-performance reimbursements, changes to care delivery with accountable care organizations, and other potential regulatory changes in the very near future.

cisco call monitoring reporting capability  suncoast solutions,suncoast home care software,suncoast hospice software,suncoast solutions software Read More

Secure File Transfer Tracking and Reporting


The Internet has made information transfer faster and easier. But alongside, hacking and data theft are increasing threats to organizations’ security. How can files be delivered safely within an organization or far beyond its walls? Secure file transfer reporting and tracking tools help keep sensitive data in the right hands—and help organizations comply with government regulations.

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Tis The Season for Call Center Fraud


To optimize customer buying experience and create a human connection to their brand, online retailers, or eTailers, increasingly turn to call centers. Although many eTailers invest in technology to thwart online fraud, many have ignored protecting their own call centers. Thus, these centers have not had the same level of fraud deterrence. Learn more about detecting call center fraudsters among a sea of valid shoppers.

cisco call monitoring reporting capability  The Season for Call Center Fraud To optimize customer buying experience and create a human connection to their brand, online retailers, or eTailers, increasingly turn to call centers. Although many eTailers invest in technology to thwart online fraud, many have ignored protecting their own call centers. Thus, these centers have not had the same level of fraud deterrence. Learn more about detecting call center fraudsters among a sea of valid shoppers. Read More

Why Progressive Businesses Use Cloud-Based Call Center Software


No longer are call centers hardware-centric. Capital costs have dropped considerably, and features have multiplied. With cloud call center software, the hardware that does the heavy lifting is located elsewhere and services are delivered over the Internet. Starting a call center now requires a much lower initial investment, making the call center a real option even for small startups. Download this white paper to learn more.

cisco call monitoring reporting capability  Progressive Businesses Use Cloud-Based Call Center Software No longer are call centers hardware-centric. Capital costs have dropped considerably, and features have multiplied. With cloud call center software, the hardware that does the heavy lifting is located elsewhere and services are delivered over the Internet. Starting a call center now requires a much lower initial investment, making the call center a real option even for small startups. Download this white paper to learn more. Read More