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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 cisco call monitoring reporting capability


Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

cisco call monitoring reporting capability  telephony partners are Avaya, Cisco, and Genesys, and the product independent software vendor (ISV) partners are Radian6 (part of salesforce.com) for social monitoring, text analytics, and sentiment analysis, and SAS , whose Real Time Decision Manager has been integrated with Ciboodle One to provide a higher level of personalization to the customer. International delivery partners include CSC, HiSoft, Relevant Technologies, and eLoyalty. Specifically, CSC combines the full Sword Ciboodle suite with its

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CMMS – EAM

Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. EAM typically includes computerized maintenance management system (CMMS) functionality, fleet maintenance, workflow, reporting, and other areas that touch upon asset management practices. 

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Documents related to » cisco call monitoring reporting capability

(Forgotten) CRM and ERP Kingdoms in the Making?


Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona Enterprise CRM. Read this comprehensive analysis of Consona Enterprise CRM to find out what lies ahead for this flagship product.

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Vulnerability Management Buyer’s Checklist


Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated technology for precise detection and remediation, no network can withstand the daily deluge of new vulnerabilities that threaten security. This 12-point short list of considerations can help you determine what solutions will work best for your organization.

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Best Practices for Budgeting, Forecasting and Reporting


Corporate budgeting, forecasting, and reporting presents a formidable challenge to most companies, regardless of size or industry. Companies that are able to address budgeting obstacles and improve their process will not only be rewarded with more accurate budgets, more timely re-forecasts, and improved decision-making, but also foster a disciplined financial management culture that will deliver a true competitive advantage

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The Arrow Now Points To Cisco


Cisco Systems’ announced acquisition of ArrowPoint Communications Inc., strengthens its content switching Internet products.

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Network Monitoring and Troubleshooting for Dummies


This Network Monitoring and Troubleshooting for Dummies book introduces you to common network performance management (NPM) issues and gives you a new way of looking at solving them. This perspective allows you to see your network from your users’ point of view—namely, the services and applications they use and their experience with them. Of course, you can still get down to the other flow and packet levels, but macro-level visibility is a key differentiator in your ability to monitor and troubleshoot network performance efficiently.

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Preventsys Automated Reporting Solutions


Using aggregated dashboard views and establishing metrics can help IT audit and governance professionals and IT security professionals implement policies that keep secure networks operational. Such tools can distill information to its essence, offer decision support, allow problems to be identified and isolated faster, and permit greater accountability. Ultimately, they allow more efficient and cost effective processes.

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i2 Technologies Gets Reporting Help From Hyperion


i2’s decision to integrate Hyperion Essbase into its TradeMatrix™ applications is a welcome event for users.

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Using CRM to Boost Call Center Performance


Call centers are the focal point of customer experience and can create a valuable competitive advantage. Providing call center staff and their managers with the right customer relationship management (CRM) tools for interdepartmental coordination, real-time pipeline visibility, a centralized database, and actionable intelligence improves overall performance and accountability. This white paper aims to enable CRM strategy.

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Using Google Analytics to Increase Your Reporting Capabilities


A recent study by Jupiter Research found that e-mail marketers using Web analytics click-stream data to generate targeted e-mail campaigns produce an impressive average click-through rate of 14 percent, and a conversion rate of 3.9 percent. Can your business claim numbers this high? If not, find out how you can with Web analytics tools that will help you gain insight on your subscribers’ behaviors while increasing sales.

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