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The Convergence of ERP and Field Services-One Vendor’s Leadership
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address these businesses’ need for

city of houston self service system  headquarters in New York City (US). She holds a BA in marketing and communications from Seton Hall University, South Orange, New Jersey (US), and is a former reporter for two metro-New York City newspapers. Read More
ERP for School Districts
The ERP knowledge base for K-12 school districts and municipalities focuses on back-office functionality, including financials, human resources (HR), and payroll. It covers important functionality ...
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Documents related to » city of houston self service system


Gibson Consulting Group, for Katy Independent School District (ISD)
To select a new enterprise resource planning (ERP) system, Katy Independent School District (Katy ISD) turned to Gibson Consulting Group to manage the project’s

city of houston self service system  ISD -based in the city of Katy, Texas (US), and encompassing 181 square mile (291 square kilometers) just west of Houston, Texas. Software Requirements: -an enterprise resource planning (ERP) system, to be deployed in Katy's finance and human resource (HR) departments, as well as in most -locations in the district for purchasing and employee self-service activities Software Selection Project Needs: Gibson -wanted a partner to provide enriching technology support for its client's ERP evaluation and Read More
Challenges of the Future: The Rebirth of Small Independent Retail in America
By any measure, retailers are overwhelming small businesses. More than 95 percent of all retailers have only one store. Almost 90 percent have sales less than

city of houston self service system  associates to New York City and visit other food retailers. Recently we gave each of our managers $25 to go out and buy a different and interesting specialty item. Then, we gather to discuss the items and talk about what we learned. On advertising We are trying to acquire more email addresses of our customers. It's a good way to communicate with them. It's very hard today to get through the ad clutter. We do a lot through receipt messaging. We find that we can deliver offers and information better than Read More
KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management
Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC

city of houston self service system  the public-sector side, the City of Houston claimed a $13 million (USD) implementation project, thereby saving $7.2 million (USD) per year using Kronos Workforce Central for converting public-sector employees to a positive pay system. The city cited striking examples of prior bad labor practices, including some part-time employees being paid enormous overtime hours (say, 60 hours per week) because managers did not know that part-time employees are not legally entitled to overtime. Also, anyone that works Read More
KronosWorks 2013: The World's Leading Workforce Information Exchange
This year’s Kronos user conference took place in Orlando, Florida, and confirmed that Kronos remains a very competitive vendor in the workforce management (WFM)

city of houston self service system  instance, Don Pagel from City of Houston demoed workforce analytics on an iPad, and Thomas Neltner from Fifth Third Bank explained that the bank chose Kronos in the cloud owing to the product’s great user experience, fast delivery model, and full support by the Kronos team. The opening keynote also included a guest speaker—Jeremy Gutsche, the founder of trendhunter.com. Jeremy’s talk— How to Create a Culture of Customer Obsession and Innovation —was a good refresher of well-known issues that we Read More
The New Era of Mobile Intelligence: the Convergence of Mobile Computing and Business Intelligence
Computing is entering its fifth generation with desktop Internet applications giving way to a new generation of mobile Internet applications. As consumers

city of houston self service system  New Era of Mobile Intelligence: the Convergence of Mobile Computing and Business Intelligence Computing is entering its fifth generation with desktop Internet applications giving way to a new generation of mobile Internet applications. As consumers capitalize on the power of mobile devices, the same transformation is occurring in business. Learn how the convergence of business information and analytics with mobile technology is empowering business people in a way that was never possible—until now. BEG Read More
Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It
While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in

city of houston self service system  channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in enveloping their customers with the right level of service information via the channels where customers prefer to receive such information. Learn how connecting with customers allows these companies to outperform their peers in key customer-facing and Read More
University of Kentucky Leveraging SAP HANA to Lead the Way in Use of Analytics in Higher Education


city of houston self service system  of Kentucky Leveraging SAP HANA to Lead the Way in Use of Analytics in Higher Education Read More
Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

city of houston self service system  Superior Customer Service through Multiple Channels Delivering Superior Customer Service through Multiple Channels With multiple new channels of communication that bypass the traditional contact center, what's the most effective way to manage your customer service? Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery . You'll discover how best-in-class companies are leveraging tools like social media, customer Web portals, live chat, SMS, technical boards and forums, Read More
10 Mistakes to Avoid When Buying a Business Phone System
10 Mistakes to Avoid When Buying a Business Phone System. Here are 10 common mistakes buyers make when purchasing a new phone system and how to av...

city of houston self service system  Mistakes to Avoid When Buying a Business Phone System Here are 10 common mistakes buyers make when purchasing a new phone system—and how to avoid them. Covering everything from backups to scalability to planning ahead for future needs, this concise guide will help ensure you don't regret your new phone system choice. Why learn the hard way? A phone system is something your business will have to live with for years to come. Download your PDF copy of 10 Mistakes to Avoid When Buying a Business Phone Read More
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

city of houston self service system  to Convert Service Calls Into Sales The magic formula for selling more products or services is simple: present the right offer to the right prospect via the right channel-at the right time. Of course, that's easier said than done. But if you're in a service-intensive business, real-time offer management can help turn that magic formula into a profitable reality for your organization. Real-time offer management is an application designed to initiate and optimize an offer during customer-initiated Read More
Most Overlooked Features when Buying a Business Phone System
When buying a new business phone system you are faced with a wide variety of phone features to choose from. Before you buy, make sure you don’t overlook these

city of houston self service system  Overlooked Features when Buying a Business Phone System When buying a new business phone system you are faced with a wide variety of phone features to choose from. Before you buy, make sure you don’t overlook these commonly forgotten features. This guide details such features as conferencing, auto attendant, mobile extensions, and many other valuable features. Read More
6 Secrets to Simplify Field Service
Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts

city of houston self service system  Secrets to Simplify Field Service Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts—literally! It’s time to simplify. This white paper outlines six secrets that will help streamline your field service organization, delight your customers, and increase your profit margin. Download the white paper and see how ServiceMax can help you get these benefits. Read More
Service Differentiation: Your 3-Step Plan
Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with

city of houston self service system  field service scheduling,field service optimization,dynamic scheduling and dispatching,services organizations,workforce scheduling,workforce sheduling optimization,service process optimization,ViryaNET,service differentiation,services company differentiation Read More

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