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Abstract:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Excerpt related to
clarify crm oracle call tracking comparison:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Published:
2003-05-28
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Abstract:
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article
to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon
of CRM (...)
Excerpt related to
clarify crm oracle call tracking comparison:
CRM. CRM itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to
provide explanati...
Published:
2001-11-02
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Abstract:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential CRM implementers looking for answers. And getting good answers really matters, because their only alternative
to being forewarned may be leaping into enterpr (...)
Excerpt related to
clarify crm oracle call tracking comparison:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential ...
Published:
2003-02-15
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Abstract:
Social networking has collided with customer relationship management, and it's turning the relationship between businesses
and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace or, as is the
case with Procter & Gamble, developing their own social n (...)
Excerpt related to
clarify crm oracle call tracking comparison:
Social networking has collided with customer relationship management, and it's turning the relationship between businesses
and their customers ups...
Published:
2007-10-24
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Abstract:
The new millennium has completely redrawn the IT industry map especially in the enterprise marketing management (EMM) sector.
The number of independent marketing automation vendors has significantly shrunk. Names such as Xchange, MarketFirst, Annuncio,
and Prime Response no longer exist. Amongst the few (...)
Excerpt related to
clarify crm oracle call tracking comparison:
The new millennium has completely redrawn the IT industry map especially in the enterprise marketing management (EMM) sector.
The number of indepe...
Published:
2004-05-06
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Abstract:
Software vendor Net Perceptions and CRM gurus Peppers and Rogers Group have joined forces to develop co-branded media products
covering the use of technology to create personalized, one-to-one relationships. (...)
Excerpt related to
clarify crm oracle call tracking comparison:
Software vendor Net Perceptions and CRM gurus Peppers and Rogers Group have joined forces to develop co-branded media products
covering the use of...
Published:
2000-05-03
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Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
clarify crm oracle call tracking comparison:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
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Abstract:
Within its marketing and proposal automation product, Deltek espouses an emerging CRM derivative known as client relationship
management, which should help firms track client relationships in a more sophisticated manner than through methods such as
referral or word-of-mouth, which were appropriate during (...)
Excerpt related to
clarify crm oracle call tracking comparison:
Within its marketing and proposal automation product, Deltek espouses an emerging CRM derivative known as client relationship
management, which sh...
Published:
2004-01-12
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Abstract:
Pivotal, had been feeling the competitive pressures coming from many directions. Despite many mid-market and niche CRM vendors'
attempts to overcome these challenges, many will continue to struggle to avoid insolvency, while the luckier ones that have
some attractive point solutions, such as partner rela (...)
Excerpt related to
clarify crm oracle call tracking comparison:
Pivotal, had been feeling the competitive pressures coming from many directions. Despite many mid-market and niche CRM vendors'
attempts to overco...
Published:
2004-02-07
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
clarify crm oracle call tracking comparison:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
By extending its traditional focus on project-based businesses into the closely related areas of PSA and CRM (i.e., the so-called
"Project-PLUS" marketing spin), Deltek remains well-entrenched in the territory that many companies aspire to control, but
have yet to penetrate. (...)
Excerpt related to
clarify crm oracle call tracking comparison:
By extending its traditional focus on project-based businesses into the closely related areas of PSA and CRM (ie, the so-called
"Project-PLUS" m...
Published:
2004-01-07
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Abstract:
Peregrine entered into partnerships that improve its solutions for customers buying new goodies or disposing of old ones.
In addition, the company will develop packaged integration solutions between its own products and market leading ERP and CRM
solutions. (...)
Excerpt related to
clarify crm oracle call tracking comparison:
Peregrine entered into partnerships that improve its solutions for customers buying new goodies or disposing of old ones.
In addition, the compan...
Published:
2000-08-24
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Abstract:
A tightly focused vendor, IRM Corporation, has fine tuned its products, services, its sales process and even its commercial
terms to match the realities of its sole market – food manufacturers who sell to the foodservice and vending markets. (...)
Excerpt related to
clarify crm oracle call tracking comparison:
A tightly focused vendor, IRM Corporation, has fine tuned its products, services, its sales process and even its commercial
terms to match the rea...
Published:
2003-01-06
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Abstract:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have been key for SAS to further entrench itself in the market. (...)
Excerpt related to
clarify crm oracle call tracking comparison:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have...
Published:
2005-08-11
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Abstract:
Although SAP’s recently announced tamed results for Q1 2002, which fit within the current market milieu, may add to some
challenges moving forward, particularly seen from sharply reduced license revenue, and while some may question SAP’s justification
of assimilating its two former subsidiaries, SAP (...)
Excerpt related to
clarify crm oracle call tracking comparison:
Although SAP’s recently announced tamed results for Q1 2002, which fit within the current market milieu, may add to some challenges
moving forward...
Published:
2002-06-06
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Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
clarify crm oracle call tracking comparison:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
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Abstract:
Online advertising is no longer an option, it is a requirement. Sales analysis and customer information gathering are just
a few of the benefits. (...)
Excerpt related to
clarify crm oracle call tracking comparison:
Online advertising is no longer an option, it is a requirement. Sales analysis and customer information gathering are just
a few of the benefits.
Published:
2003-01-05
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Abstract:
A response to trends in the open source software market comes this time from relative newcomer provider xTuple. This vendor’s
footprint isn’t entirely in the open source door, however, with OpenMFG, its commercially licensed solution with an open source
infrastructure. (...)
Excerpt related to
clarify crm oracle call tracking comparison:
A response to trends in the open source software market comes this time from relative newcomer provider xTuple. This vendor’s
footprint isn’t enti...
Published:
2008-10-10
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Abstract:
SAP adds functionality to its role-based workplace portals. (...)
Excerpt related to
clarify crm oracle call tracking comparison:
SAP adds functionality to its role-based workplace portals.
Published:
2000-01-07
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Abstract:
CommerceHub may be destined for leadership in collaborative planning, forecasting, and replenishment; trade promotions; new
product design and introduction; sourcing and procurement; and so on. But given its current size and low global brand recognition,
it is not there yet. (...)
Excerpt related to
clarify crm oracle call tracking comparison:
CommerceHub may be destined for leadership in collaborative planning, forecasting, and replenishment; trade promotions; new
product design and int...
Published:
2006-08-29