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Software Functionality Revealed in Detail
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 clarify e front office


Nortel and Clarify: Was There Ever Synergy Enough to Support this Marriage?
Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for Clarify Inc., a leader in the CRM

clarify e front office  2001 The Nortel and Clarify Marriage    On October 18, 1999, Nortel Networks , proclaimed that it was entering into a definitive merger agreement with the CRM vendor Clarify Inc ., at the time the world's second largest provider of front office [read: CRM ] solutions for eBusiness. Nortel was buying all the common shares of Clarify for US$2.1 billion in its common shares. The deal closed on March 16, 2000. Clarify, in 1998, reported revenues of $130 million and net income of $7.3 million. In the

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Xchange Adds To The List Of CRM Point Solutions' Casualties


Xchange's protracted troubles and its recent inglorious demise and subsequent auctioned sellout may prove the fact that the CRM point providers without a clear differentiating value proposition and without enough resources have not much to look for out there in the long run other than to find an honorable exit strategy.

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SAP AG has seemingly crossed a strategy chasm, from a strict, stodgy, Not-Invented-Here (NIH) approach to software development and delivery, to a seemingly quite open approach of broad development alliances, company acquisitions, Internet portals development, and a deep, new relationship with IBM for both technology sharing as well as bolstering IBM Consulting’s support for SAP’s new multiple mySAP.com™ initiatives. 'Collaborative' and 'SAP' were not two words you might have ever seen in the same article. You’re seeing it now.

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Providing Effective E-Learning for an Extremely Large and Global Distribution Channel


When Amway needed to provide training to over 4 million distributors worldwide, improve sales readiness and retention of new distributors, and manage learning across regions with different regulatory issues, it deployed SumTotal Learning Management, in three separate on-premise installations. See how this e-learning rollout to over 1.8 million people in 2 years helped Amway grow penetration to new distributors by 30%.

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Google and Microsoft Office to Meet in the Cloud


Recently, Google launched a beta version of Cloud connect for Microsoft Office. The service will provide synchronization between Google Docs and Microsoft Office documents. What this means is that users will be able to sync documents automatically from Office to Google Docs, and access the doc from anywhere by clicking a URL. What’s more interesting is that Google Docs will allow its

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E-mail as Intellectual Property


E-mail is more important to companies than ever, since sensitive information is e-mailed both inside and outside the organization. However, growth in overall e-mail volume, driven by more sophisticated spamming attacks, as well the need to ensure content is suitable for purpose, means that we now must reconsider how we view e-mail management within the organization.

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