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Abstract:
Although most vendors provide organizations with the project portfolio management tools to meet their objectives, few provide
strategies to implement an IT governance framework successfully. Pacific Edge offers a three-stage approach to implementing
IT governance, based on an organization's maturity. (...)
Excerpt related to
clarify service desk:
Although most vendors provide organizations with the project portfolio management tools to meet their objectives, few provide
strategies to implem...
Published:
2006-06-20
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Abstract:
On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They've assembled
an interesting portfolio of applications designed to support Application Service Providers. (...)
Excerpt related to
clarify service desk:
On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They've assembled
an interesting portf...
Published:
2000-07-07
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Abstract:
On May 2, SAP AG, the leading provider of enterprise software applications, announced a strategic alliance with Nortel Networks
to develop and integrate industry-specific CRM solutions. (...)
Excerpt related to
clarify service desk:
On May 2, SAP AG, the leading provider of enterprise software applications, announced a strategic alliance with Nortel Networks
to develop and int...
Published:
2000-05-31
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Abstract:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM product. Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is
determined to establish a CRM “kingdom” based on Consona (...)
Excerpt related to
clarify service desk:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM produc...
Published:
2010-02-05
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Abstract:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software
vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, (...)
Excerpt related to
clarify service desk:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado C...
Published:
2003-10-16
-
Abstract:
Hosted CRM solution can be the key of your success.Easy to read free whitepapers. How can you get the most out of a customer
relationship management (CRM) solution while reducing operating costs and increasing overall profitability? By purchasing
a hosted CRM solution that’ll provide the benefits of an (...)
Excerpt related to
clarify service desk:
... Service and Support: Enables businesses to provide prompt customer service,
accurate product support, call-center service and proactive IT help-desk assistance ...
Published:
2010-03-11
-
Abstract:
Hosted CRM solution can be the key of your success.Easy to read free whitepapers. How can you get the most out of a customer
relationship management (CRM) solution while reducing operating costs and increasing overall profitability? By purchasing
a hosted CRM solution that’ll provide the benefits of an (...)
Excerpt related to
clarify service desk:
... Service and Support: Enables businesses to provide prompt customer service,
accurate product support, call-center service and proactive IT help-desk assistance ...
Published:
2010-03-11
-
Abstract:
Multichannel retailers have to flawlessly execute a full range of services to engage, transact, and fulfill orders placed
via Internet. Thus, they either have to build a complete set of these services in-house, or outsource some (or all) of them. (...)
Excerpt related to
clarify service desk:
Multichannel retailers have to flawlessly execute a full range of services to engage, transact, and fulfill orders placed
via Internet. Thus, they...
Published:
2006-07-20
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Abstract:
The objectives of end-to-end supply chain visibility are better plans, better service, increased inventory turns, and higher
profit margins, where MBN might answer only some of these requirements at this stage. In any case, MBN is a great, initial
idea that can lay the foundations for a future product of (...)
Excerpt related to
clarify service desk:
The objectives of end-to-end supply chain visibility are better plans, better service, increased inventory turns, and higher
profit margins, where...
Published:
2004-09-04
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Abstract:
PeopleSoft is seeking to make bigger strides in the CRM, SCM and B2B software markets with its recent spate of product releases.
While Wall Street praises the vendor’s new product initiatives and its strong first quarter results and optimism for the future,
its direct competitors are far from feeling (...)
Excerpt related to
clarify service desk:
PeopleSoft is seeking to make bigger strides in the CRM, SCM and B2B software markets with its recent spate of product releases.
While Wall Stree...
Published:
2001-06-26
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Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
clarify service desk:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
-
Abstract:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software
vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, (...)
Excerpt related to
clarify service desk:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado C...
Published:
2003-10-16
-
Abstract:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applications that support customer-facing functions and management decision making. That may capture the essence
of what CRM is, but it does not begin to capture why (...)
Excerpt related to
clarify service desk:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applic...
Published:
2004-11-08
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Excerpt related to
clarify service desk:
... Okay, so let me clarify what I mean. ... It seems likely. From a marketing
perspective, service is also included in a broader definition of product. ...
Published:
2008-12-10
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Excerpt related to
clarify service desk:
... major future retail industry trends: new forms of communications; better service; and
real ... small and large retail stores and chains to better clarify their own ...
Published:
2010-01-12
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Abstract:
8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative. Download Free Technology
Analysis Reports Linked to the Must-have Elements of Every Successful CRM Initiative. It’s no secret that winning and retaining
customers is the key to growth and success. But that (...)
Excerpt related to
clarify service desk:
8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative. Download Free Technology
Analysis Reports Linked...
Published:
2010-03-11
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Excerpt related to
clarify service desk:
... a very interesting and accurate tagging classification system that helps clarify what
sentiment ... or neutral—regarding a subject, a product, a service, etc. ...
Published:
2009-10-23
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Abstract:
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Papers In Relation To Best Practices in CRM Performance Management. Many frustrated executives find that despite
the fortune spent on managing servers, networks, an (...)
Excerpt related to
clarify service desk:
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Paper...
Published:
2010-03-11
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Excerpt related to
clarify service desk:
... on-premise client/server CRM players (remember Aurum, Clarify, Vantive, Siebel ...
plant, aggressively hiring new sales and customer service representatives, or ...
Published:
2010-01-22
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Excerpt related to
clarify service desk:
... SaaS, like Platform as a Service (PaaS) or Infrastructure as a Service
(IaaS) models. ... I hope this would help you clarify the difference between both models.
...
Published:
2010-10-01