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Guide for Serious Business Phone System Buyers: What You Need to Know Before You Buy Your New Business Phone System
You’re on a budget and need the right kind of phone for your business. But before diving into the sometimes overwhelming market, there are a couple of things

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Phone System Buying Checklist
Download this checklist of items to consider before you purchase a new phone system for your business. Ideally, you should answer yes to each of these questions

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Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » clarify ticketing system application


What's Wrong With Application Software? Business Processes Cross Application Boundaries
The reality of today’s application environment is that no single application meets all of the needs of a business, or frequently even the needs of a single

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Checklist for Phone System Buyers
Are you in the market for a business phone system? With the broad array of features available in phone systems today and the full spectrum of providers who sell

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How to Choose a Service and Maintenance Application
If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to

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Mobile Application Momentum
With the boom in sales of smart mobile handsets, the opportunity for developing and selling mobile applications is ever more appealing. But the market is

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Application Portfolio Management: Are You Getting the Most from your Enterprise Software?
Information technology organizations are faced with the challenge of managing a host of diverse enterprise applications, and the need to evaluate application

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Application Modernization with SOA
Systems integration with service-oriented architecture (SOA) helps you reuse the functionality in your mainframe applications. Extending your mainframes to an

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Enterprise Application Alternatives: What You Should Be Asking Oracle and SAP
Despite challenges, both SAP and Oracle will be formidable forces in the hosting space, because of their intimate application knowledge, their infrastructure

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Enterprise Application Solutions
Sonata has executed numerous projects for US and other international clients in areas ranging from co-product development and web-enabling solutions to re

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Business Value of Network and Application Visibility
Find out in Achieving Business Value with Network and Application Visibility.

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How to Choose a CRM System
When it comes to customer relationship management (CRM), it’s important to understand all the benefits of an integrated CRM system before beginning your

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The Many Flavors of Application Software Outsourcing
Many companies are looking to outsource development and maintenance of their application software. Common reasons that companies outsource application software

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10 Golden Rules for Choosing a Telephony System
Now that phone systems can be delivered over a network, even smaller companies can have access to enterprise-grade calling features. Like any business-critical

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Is It Time for a New ERP System? How to Evaluate the Effectiveness of Your ERP System
As time passes, enterprise resource planning (ERP) systems drift further and further into misalignment with enterprise goals, strategies, and tactics

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