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What Does the “P” in PLM Really Mean?
What does the “P” in PLM really mean? The question seems ambiguous since PLM may refer to many different things (such as an airport, a university, a railway

clarify ticketing  Okay, so let me clarify what I mean. The PLM I’m talking about here is product lifecycle management . Now, the answer seems quite simple. However, my purpose is not to trick you with this silly question, but to explore the true meaning of “product” under the PLM setting. So, what is a product in the light of product lifecycle management? To answer this question, I found something really helpful from the definition of product (business) on Wikipedia : In marketing, a product is anything that can be Read More

Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » clarify ticketing


Unlikely Acquisition Has Insiders Scratching Their Heads
The announcement in September 2006 that Illinois Tool Works Inc. had made an offer to acquire all of Click Commerce's common stock made many market insiders

clarify ticketing  to quickly set and clarify requirements for Click Commerce to cross-sell with other business units and their trading partners. At least the master data management (MDM), radio frequency identification (RFID), and demand channel management (DCM) products seem to be low-hanging fruits, in addition to the warehousing products that have reportedly already been used by many ITW divisions. Challenges To Beware of These potential synergies will have to be handled carefully though, given that the imposition of Read More
How Is a Bad Product Developed?
There are multiple answers for how a bad product is developed; many of them are rooted in myopia in the development process.This morning, when I was leaving

clarify ticketing  right eye. Let me clarify that the bolt and the washer were physical items, not printed in the picture. The washer was slightly bigger than her eyeball, so when looking at the woman, I could see a beautiful left eye and a bolt and washer on the counterpart. Actually, there were a few bolts holding the transparent plastic cover over the picture. This very one just happened to be in the perfect position. On the way to the office, my thinking continued. Had the graphical designer realized the existence of Read More
Hosting Horrors!
What you should ask before committing to a Web Hosting Company...

clarify ticketing  the sales person to clarify it. It is important to get things figured out now, before anything is installed. Time to choose Now for the moment of truth, time for you to pick a hosting company. Ok, you've decided what you need for hosting, and created a diagram. You've visited the sites and received your quotes. If there are differences between the quotes, chart them out and go with the best of the lot. If everything is equal, then flip a coin. Seems simple? Remember, it took me almost two and a half Read More
Amdocs
Marked by the Nortel years, Clarify is a customer relationship management (CRM) application for the telecommunications industry. Amdocs, by associating its own

clarify ticketing  by the Nortel years, Clarify is a customer relationship management (CRM) application for the telecommunications industry. Amdocs, by associating its own billing application to the ClarifyCRM application, has leveraged Clarify’s image to further service the telecom industry. The centerpiece of Amdocs’ offering is the ClarifyCRM Call Center solution bundled with its sales and marketing solution. Amdocs’ message demonstrates how a well-administered and customer-focused call center can evolve towards a Read More
Is MAPICS Getting the Magic of PLM? Part Three: Challenges and User Recommendations
MAPICS hereby joins the raft of enterprise resource planning (ERP) vendors that are making their way into the product lifecycle management (PLM) market by

clarify ticketing  and MAPICS should swiftly clarify its when and how. This is especially important given the fact that at the same time MAPICS is integrating MAGIK! PLM into the business, it does not appear to have completed its acquisition strategy, since the vendor touts it is likely acquire additional products to expand its product footprint and gain access to new industry verticals. Absorbing the current and future acquisitions will require strong vision, leadership, and execution or it will result in a company with a Read More
Credit Card Fraud Detection: Advanced Analytics in Action or Pure Luck?
Have you ever wondered how credit card companies are capable of detecting purchases that a particular card holder did not make? Do these companies make use of

clarify ticketing  three hypotheses. Let me clarify! Detection of fraudulent purchases might involve one of the more interesting applications of a set of algorithms and technologies for performing data mining processes. So, data mining applications use a set of techniques to detect specific “patterns” or relations within the data, and the financial field seems to be an excellent field for the application of such technologies. Establishing data patterns requires the analysis of large amounts of information—thus, most Read More
Acquisitive Vendor Expands Its Enterprise Asset Management Potential
IFS has much to offer customers. Its IFS Applications suite now boasts an asset lifecycle management module for quick data retrieval. IFS also has a strong

clarify ticketing  and IFS Defence should clarify their current ability to support users’ short- and long-term EAM, MRO, or RCM initiatives, as well as to provide a clarified product road map, given the two technologies’ likely parallel tracks for some time to come. Past experience has shown that true product and organizational integration takes time and is very seldom painless. Currently, it is not crystal clear as to who is standing behind the commitment to long-term support of the iSC products now provided by the Read More
How to Buy an Enterprise Software Thingy
Laws a’mercy, now that’s what you call a flame war.The White Paper Pundit has taken direct aim at our Top 10 Most Ambiguous White Paper Buzzwords, decrying

clarify ticketing  why we aim to clarify and simplify the software selection process—including the research and information-gathering stage, which is where white papers come in. There’s no shortage of confusion in the enterprise software industry—take, for instance, the famous “BPM vs. BPM vs. BPM” debacle: Business process management? Business performance management? Business process modeling? Blood Pain Money? When it came to BPM, enterprise software marketers painted themselves into one doozy of a corner in the Read More
BUY.COM Called
Service911.com has inked a deal with BUY.COM to provide customer service through the Internet.

clarify ticketing  you. Be sure to clarify how and when these expert resources are available to you and your customers. Also, keep in mind current bandwidth issues in relation to your future traffic estimates. If the Application Service Provider model suits your needs, use the information it provides to compare and identify unique offerings. The result may be a strong ASP partnership that adds synergy to your business . Read More
Amdocs Overhauls Its Marketing
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to

clarify ticketing  a former CRM leader Clarify in 2001 (see Clarity of Vision: Clarify Sold to Amdocs by Nortel ), Amdocs also became a noteworthy player in the CRM and call center areas, so that, in terms of the OSS side of a communication customer or a CSP, most data of any effect is captured and managed by an Amdocs solution. To that end, Amdocs ClarifyCRM product offers solutions that help companies better perform and manage selling processes across multiple sales channels. The major suite, Amdocs ClarifyCRM Service Read More
Ten Key Legal Concerns in E-Commerce Ventures and Contracts
IT managers must understand the legal issues – at least well enough to know when there is an issue. E-commerce is so new that lawyers (and the law) are having

clarify ticketing  on the registration. Also, clarify who will have responsibility for renewing domain name registrations so you do not lose a domain name. Demand Definitive Developer Contracts Not even lawyers like long contracts, but, given the complexity of issues that can be raised in a web development arrangement, you will want to think carefully when balancing the desire for brevity with the need for adequate protection. Most companies seem to be having third party developers, rather than employees, develop Read More
Why Selecting Enterprise Resource Planning (ERP) Software Is Like Planning Your Wedding
I never thought I’d ever make an analogy such as this, but as we head into spring (the season of change—and love in bloom), I figured,

clarify ticketing  details you need to clarify? I’m hoping that if you’ve done your homework—and used an online selection tool to help you out—that you’ll have chosen the right ERP solution for your businesses needs. After all, I wouldn’t want you to have gone through all that time and trouble, only to be “left standing at the alter”. The Implementation Phase: The Big Day is Approaching Negotiating the contract...prenup anyone? So, before you sign on the dotted line, are there any other details you need to Read More
5 Steps to Successfully Conducting and Rating Software Demos
So, you’re the guy/gal who’s been put to the task of choosing your companies next enterprise software solution? Well, if you’re reading this, you’re most

clarify ticketing  given the opportunity to clarify any terms that might seem ambiguous, or examples of business rules with your selection team prior to the demonstration. Your selection team should not ask the vendor to customize the software any more than is necessary to demonstrate the real-life situations described in your scripted scenarios. However, to limit follow-up questions and subsequent demonstrations, each vendor should be encouraged to demonstrate all the items that you have listed. #3 Inviting Vendors Read More
Xchange Adds To The List Of CRM Point Solutions' Casualties Part Two: Market Impact & User Recommendations
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the case with even ancient ERP products?

clarify ticketing  Xchange acquisition (following the Clarify one), it may position itself well as an almost complete, front-office solution in the communications arena. Communications companies who are already customers of either Amdocs or Xchange should thus be even encouraged by the purchase, and can anticipate a unified CRM offering tailored to the communications industry in the foreseeable future. For the rest of the Clarify customer space, the outlook is not rosy, given Amdocs' close alignment with the communications Read More

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