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Surado! A Rising Mid-market CRM Provider
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions

clarify trouble ticket  Onyx , Epiphany , Amdocs/Clarify , and Pivotal . Now the real question is: can the software vendor sustain its price and ease of use advantage as it continues to increase in sophistication like other upper market applications? Surado's marketing module together with its enhanced Analytics module should promise the company a strong CRM positioning since there are huge untapped opportunities for business improvement, customer predictability, and increased niche marketing. Organizations are poised to better Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » clarify trouble ticket


The Truth About Supply Chain Visibility
That's just one of the key realities you'll learn about in the white paper achieving supply chain visibility: there is more than meets the eye.

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How Is a Bad Product Developed?
There are multiple answers for how a bad product is developed; many of them are rooted in myopia in the development process.This morning, when I was leaving

clarify trouble ticket  right eye. Let me clarify that the bolt and the washer were physical items, not printed in the picture. The washer was slightly bigger than her eyeball, so when looking at the woman, I could see a beautiful left eye and a bolt and washer on the counterpart. Actually, there were a few bolts holding the transparent plastic cover over the picture. This very one just happened to be in the perfect position. On the way to the office, my thinking continued. Had the graphical designer realized the existence of Read More...
Is MAPICS Getting the Magic of PLM? Part Three: Challenges and User Recommendations
MAPICS hereby joins the raft of enterprise resource planning (ERP) vendors that are making their way into the product lifecycle management (PLM) market by

clarify trouble ticket  and MAPICS should swiftly clarify its when and how. This is especially important given the fact that at the same time MAPICS is integrating MAGIK! PLM into the business, it does not appear to have completed its acquisition strategy, since the vendor touts it is likely acquire additional products to expand its product footprint and gain access to new industry verticals. Absorbing the current and future acquisitions will require strong vision, leadership, and execution or it will result in a company with a Read More...
Amdocs
Marked by the Nortel years, Clarify is a customer relationship management (CRM) application for the telecommunications industry. Amdocs, by associating its own

clarify trouble ticket  by the Nortel years, Clarify is a customer relationship management (CRM) application for the telecommunications industry. Amdocs, by associating its own billing application to the ClarifyCRM application, has leveraged Clarify’s image to further service the telecom industry. The centerpiece of Amdocs’ offering is the ClarifyCRM Call Center solution bundled with its sales and marketing solution. Amdocs’ message demonstrates how a well-administered and customer-focused call center can evolve towards a Read More...
Recognition for IP Telephony Open Source Style
I've seen a lot of press about the open source telephony system, Asterisk. Although I haven't worked in the telephony world for some time, I remember what it

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Double Trouble for Cap Gemini: Integrator's Problems Suggest A Different Approach to Contracting for Technology Services
IT systems company Cap Gemini has been dropped from some large contracts and is being sued for allegedly refusing to perform on another.

clarify trouble ticket  Trouble for Cap Gemini: Integrator's Problems Suggest A Different Approach to Contracting for Technology Services Event Summary An article in the New York Times states that Cap Gemini, an international provider of IT services, has recently been removed from a total of almost $150 million dollars worth of projects. The United States Chamber of Commerce, The United Way and the French Government have all expressed extreme dissatisfaction with Cap Gemini's performance; in at least one of these Read More...
Not Yet Sold on SaaS ERP in Manufacturing? Take a Hard Look at Plex Online - Part 2
Part 1 of this blog series explained Plex Systems’ ebullience and growth despite a hostile and depressed environment, especially in the discrete manufacturing

clarify trouble ticket  Yet Sold on SaaS ERP in Manufacturing? Take a Hard Look at Plex Online - Part 2 Part 1 of this blog series  explained Plex Systems ’ ebullience and growth despite a hostile and depressed environment, especially in the discrete manufacturing sector. While the  software-as-a-service (SaaS)  model is now mainstream in many functional areas of business, the article  concurred with Frank Scavo’s recent assertion that, for the time being, there is only one true SaaS enterprise resource planning (ERP) Read More...
The Intelligence of Social Media (Part 1)
According to Wikipedia, “social media is online content created for people using highly accessible and scalable publishing technologies.” These days, networking

clarify trouble ticket  classification system that helps clarify what sentiment analysis is based on. According to Golder and Huberman, tags can be useful to •    identify a theme; •    identify a subject; •    identify content ownership; •    refine categories; •    identify qualities and characteristics; •    self reference; and •    organize tasks. These basic conclusions can support the idea that it is possible to measure and find regular patterns in Web content. This issue is by no means Read More...
Company Makes Good On B2B Collaboration
Logility recently announced financial results for the third quarter ended January 31, 2000 and seemingly escaped the market turmoil that pummeled other

clarify trouble ticket  CPFR for manufacturers and clarify for prospects the distinction between its XPS application and those for vendor managed inventory (VMI) and related practices. Logility must also convince the B2B market that CPFR is superior to online trading networks, a difficult task in lieu of all the hype surrounding these exchanges. User Recommendations Users with relatively uncomplicated business processes in the process manufacturing industries, such as food & beverage, chemicals, and other consumer goods should Read More...
Small ERP Vendors Missing The ASP Boat
Our experience from conducting dozens of ERP software selection engagements recently teaches us that some number of smaller enterprises, first-time ERP buyers

clarify trouble ticket  scope, re-architect their products, clarify their value proposition in a morphing and confusing market, and defend their turf from each other and from ever more intruding bigger vendors, while coping with much scarcer resources. In discussion with TEC analysts, many smaller ERP vendors justify their bland ASP initiative by citing a timid market response and lack of enthusiasm for this business model. To that end, vendors have often put this initiative on a back burner, and jumped on resolving other Read More...
The Case of the Fake Transatlantic Flight: Can You Really Trust Online Tools?
Whether we realize it or not, we all have become more or less dependent on computers, the Internet, and many different and complex computer systems.In both

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From Accounting to ERP: A Road Map for Growing Small Businesses
To find out what you need to know about ERP systems for growing small or midsized businesses, download your copy of from accounting to erp: a road ...

clarify trouble ticket  Accounting to ERP: A Road Map for Growing Small Businesses You may have hit a wall without knowing it. Your business may be getting too big to continue growing with stand-alone desktop applications like spreadsheets, contact managers, and basic accounting software. If you're having trouble eliminating business process bottlenecks, increasing productivity, or improving customer service, it could be time for you to leave your desktop applications behind— and graduate to an enterprise software solution Read More...
Vulnerability Management Buyer’s Checklist
Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated

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CRM is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond

clarify trouble ticket  Those three companies were Clarify , Vantive , and Scopus . Clarify and Scopus started work in the customer support arena, planning to branch out once they gained a customer base and some momentum, while Vantive, with a much broader initial vision that, in retrospect, may have been ten years ahead of its time, focused on a customer-centric database at the core, ringed by all divisions of the company, each having their own views into the data they needed. Data was entered one time, existed in one place, Read More...

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