X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 clarify trouble ticket


Surado! A Rising Mid-market CRM Provider
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions

clarify trouble ticket  Onyx , Epiphany , Amdocs/Clarify , and Pivotal . Now the real question is: can the software vendor sustain its price and ease of use advantage as it continues to increase in sophistication like other upper market applications? Surado's marketing module together with its enhanced Analytics module should promise the company a strong CRM positioning since there are huge untapped opportunities for business improvement, customer predictability, and increased niche marketing. Organizations are poised to better

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » clarify trouble ticket

The Truth About Supply Chain Visibility


That's just one of the key realities you'll learn about in the white paper achieving supply chain visibility: there is more than meets the eye.

clarify trouble ticket   Read More

How Is a Bad Product Developed?


There are multiple answers for how a bad product is developed; many of them are rooted in myopia in the development process. This morning, when I was leaving a subway station through a tunnel, a billboard caught my eye. Actually, at first glance, I was kind of scared by the weird eye of one of the women in the picture. A second look revealed that the weird eye was a bolt (on top of a washer

clarify trouble ticket   Read More

Is MAPICS Getting the Magic of PLM? Part Three: Challenges and User Recommendations


MAPICS hereby joins the raft of enterprise resource planning (ERP) vendors that are making their way into the product lifecycle management (PLM) market by bundling or partnering strategically to embed PLM functions within their suites.

clarify trouble ticket   Read More

Amdocs


Marked by the Nortel years, Clarify is a customer relationship management (CRM) application for the telecommunications industry. Amdocs, by associating its own billing application to the ClarifyCRM application, has leveraged Clarify’s image to further service the telecom industry. The centerpiece of Amdocs’ offering is the ClarifyCRM Call Center solution bundled with its sales and marketing solution. Amdocs’ message demonstrates how a well-administered and customer-focused call center can evolve towards a profit center rather than a cost center. Amdocs positions itself as the leading provider of billing and CRM software applications for the communication industry.

clarify trouble ticket   Read More

Recognition for IP Telephony Open Source Style


I've seen a lot of press about the open source telephony system, Asterisk. Although I haven't worked in the telephony world for some time, I remember what it was like administering those systems years ago in a midsize company that handled large event ticket sales. We ran some systems on OS/2 and for larger ACD call center requirements, Unix. These were not inexpensive systems. If I go to

clarify trouble ticket   Read More

Double Trouble for Cap Gemini: Integrator's Problems Suggest A Different Approach to Contracting for Technology Services


IT systems company Cap Gemini has been dropped from some large contracts and is being sued for allegedly refusing to perform on another.

clarify trouble ticket   Read More

Not Yet Sold on SaaS ERP in Manufacturing? Take a Hard Look at Plex Online - Part 2


Part 1 of this blog series explained Plex Systems’ ebullience and growth despite a hostile and depressed environment, especially in the discrete manufacturing sector. While the software-as-a-service (SaaS) model is now mainstream in many functional areas of business, the article concurred with Frank Scavo’s recent assertion that, for the time being, there is only one true SaaS enterprise resource

clarify trouble ticket   Read More

The Intelligence of Social Media (Part 1)


According to Wikipedia, “social media is online content created for people using highly accessible and scalable publishing technologies.” These days, networking is very different than it was in the past. A lot of social media services like Twitter, Facebook, LinkedIn, personal blogs, wikis, podcasts, and other types of media content generate big volumes of data. But more importantly, people

clarify trouble ticket   Read More

Company Makes Good On B2B Collaboration


Logility recently announced financial results for the third quarter ended January 31, 2000 and seemingly escaped the market turmoil that pummeled other enterprise applications vendors.

clarify trouble ticket   Read More

Small ERP Vendors Missing The ASP Boat


Our experience from conducting dozens of ERP software selection engagements recently teaches us that some number of smaller enterprises, first-time ERP buyers, opt for an ASP. Surprising, however was that an even more significant number of incumbent mid-market vendors by not addressing this trend have been handing over a big opportunity to their bigger brethren.

clarify trouble ticket   Read More