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Featured Documents related to » clarify trouble ticketing


Agile Information Systems: Conceptualization, Construction, and Management
Agile Information Systems: Conceptualization, Construction, and Management
The book "Agile Information Systems" unveils how modern companies can create and deploy agile information systems. Academic experts, researchers, and practitioners discuss the concept of agile information systems, the importance of the context of agility, and organizational management issues in the context of agile information systems.


Documents related to » clarify trouble ticketing


Clarity of Vision: Clarify Sold to Amdocs by Nortel
Amdocs Management Limited announced that it reached an agreement with Nortel Networks to acquire the assets of Nortel’s Clarify business for US $200 million. Nortel is jettisoning business units that are not in line with its current vision. Who is Amdocs, and what do they plan to do with their newly-acquired CRM suite?

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10/26/2001

PROMYS


CLARIFY TROUBLE TICKETING: PROMYS PSA includes modules for- CRM, opportunities, and quoting;- order fulfillment, purchasing, inventory, and invoicing;- project management, project assignments, time sheets and expenses;- service management, help desk, and support contracts; and- customer and subcontractor self-service portals.PROMYS service management functionality helps answer questions such as:- Why aren’t my field resources more billable? - Which active projects are in trouble against their cost budget? - Are my service contracts profitable? - Have I billed for everything and accounted for all costs? - Are we maximizing revenue and margin on all sales opportunities?PROMYS provides functionality for - help desk trouble tickets, color coding, and escalations; - resource calendar visibility into all resources and current availability; - automatic work order notifications and integration with Outlook calendars; - customer self-service portal, - resource forecasting by specific skill set and certifications; - tracking for service contacts, service levels, customer serial numbers, and third-party service agreements; and - tracking for labor utilization to reduce un-billable hours.As part of the PROMYS enterprise business software suite, the PROMYS CRM module links seamlessly with the order fulfillment, project management, service management, and help desk modules to track customer quotes, projects, assets, change orders, return material authorizations (RMAs), and returns affecting equipment under service contract. PROMYS also keeps track of block time accrual accounts, invoicing, and service contract renewal. More than effective PSA software, PROMYS provides the Web-based PSA functionality service organizations need to forecast resources effectively, deliver projects on time and on budget, respond quickly to customer service issues, and maximize service contract profitability.

Case Study: Ralco Industries
Automotive supplier Ralco Industries was having inventory trouble. The lack of accurate data from its systems was causing a number of expensive issues—quality problems, scrap, overtime, expedited shipments, etc. Learn how implementing a new software-as-a-service (SaaS) enterprise resource planning (ERP) solution helped Ralco dramatically reduce inventory costs and achieve return on investment (ROI) in just over one year.

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2/24/2010 12:46:00 PM

Case Study: Copps Industries—Trouble Free ERP


CLARIFY TROUBLE TICKETING:
11/7/2012 11:14:00 AM

Oracle Applications - An Internet-Reinvented Feisty Challenger
It is startling how much has changed in Oracle’s applications business during the last two years. Oracle is indisputably the most reformed applications vendor, having achieved significant growth in total revenue, license revenue and net income. Oracle has a head start on most of its competition pertaining to Internet applications, and the Company still leads the ERP pack both on product technology vision and execution. However, the future will by no means be without serious challenges.

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9/19/2000

SAP HANA Going “Moneyball” » The TEC Blog


CLARIFY TROUBLE TICKETING: bi, Cloud, industry watch, mobility, moneyball, nfl, SAP, sap hana, sap scouting, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
05-03-2013

BI Analysis in a Nutshell: Lyzasoft » The TEC Blog


CLARIFY TROUBLE TICKETING: bi, Business Intelligence, Lyza, Lyza Lite, Lyzasoft, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
30-07-2009

Top Ten Reasons to Automate Your IT Processes
Today's IT infrastructure is more complex than ever. There are more applications, more servers both physical and virtual, larger global networks, and more data; all of which needs to be managed. Businesses can't afford to solve this problem by continually adding to headcount. They have to find a way to manage it all more efficiently. This white paper explains the top ten reasons why businesses are adopting IT process automation.

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10/22/2012 4:00:00 PM

Intel Tries to Give it Away - AMD Says No Way
Intel Corp. has disclosed a problem involving its 820 and 840 chip sets that has spurred the company to scrap plans for three motherboards it had on its server road map.

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3/6/2000

SAP Starts Pushing – “Politely”
SAP and BackWeb Announce Strategic Alliance To Bring New Push Technology to mySAP.com™ Marketplace For Complex RFPs and RFQs.

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4/4/2000

Vulnerability Management Buyer’s Checklist
Vulnerability Management Buyer's Checklist. Find Free IT Reports, Case Studies, and Other Resources Related to Vulnerability Management. Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated technology for precise detection and remediation, no network can withstand the daily deluge of new vulnerabilities that threaten security. This 12-point short list of considerations can help you determine what solutions will work best for your organization.

CLARIFY TROUBLE TICKETING:
1/9/2009 10:07:00 AM

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