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 clarify trouble ticketing


IT White Papers: The World’s Greatest Cure for Insomnia!
Having trouble sleeping at night? Lots of people are these days, and for good reasons.The economy is in the dumps. Jobs are on the endangered species list

clarify trouble ticketing  White Papers: The World’s Greatest Cure for Insomnia! Having trouble sleeping at night? Lots of people are these days, and for good reasons. The economy is in the dumps. Jobs are on the endangered species list. We’re steadily running out of oil. And terrorists are trying to kill us. Now, if all that isn’t enough to keep you awake at 4 o’clock in the morning, there’s always the fact that the planet is threatening to terminally overheat. Yup, life can cause insomnia , but I’ve found the cure. A

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Browse RFP templates

Visit the TEC store for RFP templates that can save you weeks and months of requirements gathering, and help ensure the succes of your software selection project.

Browse Now
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

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Documents related to » clarify trouble ticketing

SugarCRM Solutions


Sugar Sales Professional delivers core sales force automation functionality that has become standard over the past fifteen years. From managing new leads to closing opportunities, tracking customer information to finding deal trends in industries or lead sources, Sugar Sales Professional helps sales representatives get their jobs done. SugarCRM offers service plans for companies that are operating with Sugar Open Source. The phone and e-mail service is provided by the SugarCRM staff, and is managed by a trouble ticketing system. The company's service plans for Sugar Professional go beyond the standard hours included in the Sugar Professional subscription. In addition, SugarCRM provides service plans for Sugar Professional developers for advanced programming and customization help.  

clarify trouble ticketing  Solutions Sugar Sales Professional delivers core sales force automation functionality that has become standard over the past fifteen years. From managing new leads to closing opportunities, tracking customer information to finding deal trends in industries or lead sources, Sugar Sales Professional helps sales representatives get their jobs done. SugarCRM offers service plans for companies that are operating with Sugar Open Source. The phone and e-mail service is provided by the SugarCRM staff, and Read More

The Intelligence of Social Media (Part 1)


According to Wikipedia, “social media is online content created for people using highly accessible and scalable publishing technologies.” These days, networking is very different than it was in the past. A lot of social media services like Twitter, Facebook, LinkedIn, personal blogs, wikis, podcasts, and other types of media content generate big volumes of data. But more importantly, people

clarify trouble ticketing  classification system that helps clarify what sentiment analysis is based on. According to Golder and Huberman, tags can be useful to •    identify a theme; •    identify a subject; •    identify content ownership; •    refine categories; •    identify qualities and characteristics; •    self reference; and •    organize tasks. These basic conclusions can support the idea that it is possible to measure and find regular patterns in Web content. This issue is by no means Read More

CRM is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born


Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond. Fast forward to 2001. CRM has gotten fat, and the fatter it gets, it becomes more difficult to understand, more expensive to buy, more difficult to implement, and less likely to satisfy - either buyers of the software or their customers. Keep your eye on the ball: your customers, and your business.

clarify trouble ticketing  Those three companies were Clarify , Vantive , and Scopus . Clarify and Scopus started work in the customer support arena, planning to branch out once they gained a customer base and some momentum, while Vantive, with a much broader initial vision that, in retrospect, may have been ten years ahead of its time, focused on a customer-centric database at the core, ringed by all divisions of the company, each having their own views into the data they needed. Data was entered one time, existed in one place, Read More

Top 5 Security Tips for 2009


In the white paper top 5 security tips for 2009, discover what smaller companies like yours can do to protect themselves from security threats that...

clarify trouble ticketing  5 Security Tips for 2009 If you think your business is not at risk, then think again. Internet security is no longer just a concern for large targets such as banks, but is a serious reality many small and mid size companies have to deal with. Faced with the same security challenges, how can smaller organizations manage without the same IT budget or resources ? What can these businesses do to have the same level of protection? In the white paper Top 5 Security Tips for 2009 , discover what smaller Read More

Show Me, Don't Sell Me


Are you having trouble finding concrete information about how enterprise software actually works? I know I am. I’m not talking about feature lists—you can find those easily enough—and I’m not talking about promises to streamline processes, increase efficiency, or deliver value—which I don’t read. What I’m talking about is this: Let’s say my company is considering upgrading one of its

clarify trouble ticketing  Me, Don't Sell Me Are you having trouble finding concrete information about how enterprise software actually works? I know I am. I’m not talking about feature lists—you can find those easily enough—and I’m not talking about promises to streamline processes, increase efficiency, or deliver value—which I don’t read. What I’m talking about is this: Let’s say my company is considering upgrading one of its enterprise software packages, and, as an end user, I’m going to be spending most of Read More

American Car Makers and Bad Management


In the news, and in a few publications, the Detroit (US) car makers have been blamed for "bad management." I would like to clarify that definition and ask your opinion. But first, my thoughts… An obligation of a business is to respond to customer demands. American customers demanded large SUVs, and gadgets for it that made the SUV a home away from home. What drove SUV sales is the

clarify trouble ticketing  I would like to clarify that definition and ask your opinion. But first, my thoughts… An obligation of a business is to respond to customer demands. American customers demanded large SUVs, and gadgets for it that made the SUV a home away from home. What drove SUV sales is the North American safety requirements that require car seats for children under 60 pounds (about 25 kilos). SUVs tend to have individual seats per passenger and thus, each car seat takes up a dedicated spot in a SUV. A family of Read More

xTuple Ends 2012 on a High Note


In the final days of 2012, xTuple, a commercial open source enterprise resource planning (ERP) company that works with a global community of tens of thousands of professional users, reported its second consecutive record quarter of sales for 2012. Due to a surge of new customers in manufacturing and distribution, revenue was reportedly up 74 percent over the third quarter last year—and sales in

clarify trouble ticketing   Read More

IBM Jumps on the Linux Bandwagon with Both Feet, Sort Of


IBM is refocusing its corporate-wide Internet software efforts around Linux, creating a new Linux Group within the Enterprise Server Division.

clarify trouble ticketing  Jumps on the Linux Bandwagon with Both Feet, Sort Of Event Summary January 10, 2000 12:30 PM ET - IBM is refocusing its corporate-wide Internet software efforts around Linux, a move it hopes will legitimize the open-source movement for large corporations while reviving its own flagging enterprise server business. In the process, IBM has dismantled the four-year-old Internet Division and has established a new Linux group under the Enterprise Server Division. The new group will be headed by former Read More

Brave New World-Biometrics in HR


Human resources (HR) professionals often have to deal with errors in recording employees’ effectiveness while accomplishing their jobs. My colleague Ted Rohm gives an overview in this recent blog post of how biometrics can help with these HR challenges. He makes the case that biometrics technology is an option worth considering for certain aspects of business operations. As Ted mentions in his

clarify trouble ticketing  consuming to fix and clarify, especially in organizations with high turnover. Identity theft is a common crime that many governments are trying to prevent by applying harsh punishments to the criminals involved and by increasing security measures for institutions who handle private information. Many people change jobs several times over their lifetimes, and having people’s biometric data duplicated on the servers of many employers could open the door for hackers to take ahold of that information and Read More

Hershey's Halloween Nightmare All Too Common for Supply Chain Implementations


On October 25, Hershey Foods Corporation announced a sharp decline in revenue and earnings for its third fiscal quarter ended September 30, 1999. Consolidated net sales were $1.07 billion compared with $1.22 billion for the third quarter of 1998. Net income for the third quarter was $87.6 million, or $ 0.62 per share-diluted, compared with $107.5 million, or $ 0.74 per share-diluted, for the third quarter of 1998. Hershey Chairman and CEO Kenneth L. Wolfe blamed the poor showing on problems encountered since July, when the company switched over to new systems for customer service, warehousing and order fulfillment.

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Amdocs


Marked by the Nortel years, Clarify is a customer relationship management (CRM) application for the telecommunications industry. Amdocs, by associating its own billing application to the ClarifyCRM application, has leveraged Clarify’s image to further service the telecom industry. The centerpiece of Amdocs’ offering is the ClarifyCRM Call Center solution bundled with its sales and marketing solution. Amdocs’ message demonstrates how a well-administered and customer-focused call center can evolve towards a profit center rather than a cost center. Amdocs positions itself as the leading provider of billing and CRM software applications for the communication industry.

clarify trouble ticketing  by the Nortel years, Clarify is a customer relationship management (CRM) application for the telecommunications industry. Amdocs, by associating its own billing application to the ClarifyCRM application, has leveraged Clarify’s image to further service the telecom industry. The centerpiece of Amdocs’ offering is the ClarifyCRM Call Center solution bundled with its sales and marketing solution. Amdocs’ message demonstrates how a well-administered and customer-focused call center can evolve towards a Read More

Parature to Bolster Microsoft Dynamics CRM


Microsoft just announced that it has acquired Parature, a cloud-based customer engagement solutions provider, and will add a leading customer self-service suite to Microsoft Dynamics CRM. TEC’s P.J. Jakovljevic takes a closer look at what the acquisition means for Microsoft Dynamics customers.

clarify trouble ticketing  industry watch, Microsoft Dynamics, Parature, CRM, customer service, cloud, social media Read More

How Is a Bad Product Developed?


There are multiple answers for how a bad product is developed; many of them are rooted in myopia in the development process. This morning, when I was leaving a subway station through a tunnel, a billboard caught my eye. Actually, at first glance, I was kind of scared by the weird eye of one of the women in the picture. A second look revealed that the weird eye was a bolt (on top of a washer

clarify trouble ticketing  right eye. Let me clarify that the bolt and the washer were physical items, not printed in the picture. The washer was slightly bigger than her eyeball, so when looking at the woman, I could see a beautiful left eye and a bolt and washer on the counterpart. Actually, there were a few bolts holding the transparent plastic cover over the picture. This very one just happened to be in the perfect position. On the way to the office, my thinking continued. Had the graphical designer realized the existence of Read More

Global IT Evaluator Teams Up with Leading, National Consultancy to Help Businesses Compare Software Better


Access Enterprise Solutions (AES) and Technology Evaluation Centers (TEC) announce the launch of a new alliance that will provide customer-centric, locally focused, value-added business solutions for those seeking IT and ERP functional and technical expertise, supported by impartial analyst-vetted software selection assessments.

clarify trouble ticketing  financial services companies to clarify business needs, improve operations, improve customer relationships, increase revenue, launch new technologies, and reduce operating costs. ADC has been recognized on multiple occasions as one of the fifty fastest growing firms in Western Pennsylvania (US). ADC operates out of Pittsburgh, Boston, New York, Chicago, and San Francisco (US). To learn more about Technology Evaluation Centers, visit www.technologyevaluation.com. To find out more about Access Enterprise Read More