Clarify

Clarity of Vision: Clarify Sold to Amdocs by Nortel

by Randy Garland ... of Vision: Clarify Sold to Amdocs by Nortel R. Garland - October 26, 2001: ... http:/.../Research/ResearchHighlights/Crm/2001/10/news_analysis/NA_CR_RGG_10_26_01_1.asp - 15k - 2001-10-26 Summary: Amdocs Management Limited announced that it reached an agreement with Nortel Networks to acquire the assets of Nortel’s Clarify business for US $200 million. Nortel is jettisoning business units that are not in line with its current vision. Who is Amdocs, and what do they plan to do with their newly-a

Nortel and Clarify: Was There Ever Synergy Enough to Support this ...

by Randy Garland ... and Clarify: Was There Ever Synergy Enough to Support this Marriage? R. Garland - July 26, 2001 ... The Nortel and Clarify Marriage. ... http:/.../Research/ResearchHighlights/eCommerce/2001/07/research_notes/EN_EC_RGG_07_26_01_1.asp - 19k - 2001-07-26 Summary: Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for Clarify Inc., a leader in the CRM space that was bringing in $250 million in revenues annually. Now, in July of 2001, with Nortel expecting losses in the order of US$19.2 billion, Cl

SAP Gives in to CRM (Part Time) Matrimony

by P.J. Jakovljevic ... As part of the agreement, SAP has embedded within mySAP.com customer interaction applications from Nortel Networks' Clarify eBusiness Applications unit to ... http:/.../Research/ResearchHighlights/BusinessApplications/2000/05/news_analysis/NA_BA_PJ_05_31_00_1.asp - 13k - 2000-05-31 Summary: On May 2, SAP AG, the leading provider of enterprise software applications, announced a strategic alliance with Nortel Networks to develop and integrate industry-specific CRM solutions.

CRM is Busting Out Of Its Britches: Operational, Analytical, and ...

by Randy Garland ... Those three companies were Clarify, Vantive, and Scopus. Clarify and Scopus started work in the customer support arena, planning ... http:/.../Research/ResearchHighlights/Crm/2001/08/research_notes/TN_CR_RGG_08_27_01_1.asp - 17k - 2001-08-27 Summary: Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond. Fast forward to 2001. CRM has gotten fat, and the fatter it gets, it becomes more difficult to understand, more expensive to buy, more dif

Is MAPICS Getting the Magic of PLM? Part Three: Challenges and ...

by P.J. Jakovljevic and Jim Brown ... MAGIK! PLM's availability to other product lines beside ERP for iSeries and MAPICS should swiftly clarify its when and how. This ... http:/.../Research/ResearchHighlights/PLM/2004/07/news_analysis/NA_PL_PJ_07_22_04_1.asp - 18k - 2004-07-22 Summary: MAPICS hereby joins the raft of enterprise resource planning (ERP) vendors that are making their way into the product lifecycle management (PLM) market by bundling or partnering strategically to embed PLM functions within their suites.

ASP Infrastructure: The Party Has Started

by A. Turner ... will enable management and interoperability with a number of eBusiness applications including Nortel Networks (through its Clarify eBusiness applications ... http:/.../Research/ResearchHighlights/eCommerce/2000/07/news_analysis/NA_EC_ADT_07_07_00_1.asp - 9k - 2000-07-07 Summary: On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They've assembled an interesting portfolio of applications designed to support Application Service Providers.

Xchange Adds To The List Of CRM Point Solutions' Casualties

by P.J. Jakovljevic ... Although not a stranger to CRM products acquisitions given its earlier acquisition of the former leading CRM product Clarify in 2001 for $200 million (see ... http:/.../Research/ResearchHighlights/Crm/2003/03/news_analysis/NA_CR_PJ_03_27_03_1.asp - 15k - 2003-03-27 Summary: Xchange's protracted troubles and its recent inglorious demise and subsequent auctioned sellout may prove the fact that the CRM point providers without a clear differentiating value proposition and without enough resources have not much to look for out there in the long run other than to find an honorabl

Amdocs Overhauls Its Marketing

by P.J. Jakovljevic ... Moreover, through the acquisition of a former CRM leader Clarify in 2001 (see research/ResearchHighlights/Crm/2001/10/news_analysis/NA_CR_RGG_10_26_01_1.asp ... http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/VN_CR_PJ_08_03_05_1.asp - 17k - 2005-08-03 Summary: Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases profitability.

SAP Remains One Of The Market’s Beacons Of Hope

by P.J. Jakovljevic ... Possibly tarnishing this image, though, could be SAP's very recent decision to end the reselling agreement with Nortel's Clarify call center product for the ... http:/.../Research/ResearchHighlights/BusinessApplications/2001/05/news_analysis/NA_BA_PJ_05_17_01_1.asp - 17k - 2001-05-17 Summary: On April 19, SAP announced upbeat results for Q1 2001, contradicting thereby the current market malaise. However, flat currency adjusted license revenue in the US and expected cascading economic slowdown from the US to other markets, may feel like a cutthroat competition, a loss of market share and the f

'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A ...

by Randy Garland ... management (CRM). With the agreement, SAP would embed Clarify's eFrontOffice CRM functionality into its mySAP.com offering. In a ... http:/.../Research/ResearchHighlights/Crm/2001/09/research_notes/TN_CR_RGG_09_22_01_1.asp - 26k - 2001-09-22 Summary: SAP AG has seemingly crossed a strategy chasm, from a strict, stodgy, Not-Invented-Here (NIH) approach to software development and delivery, to a seemingly quite open approach of broad development alliances, company acquisitions, Internet portals development, and a deep, new relationship with IBM for bot