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Marked by the Nortel years, Clarify is a customer relationship management (CRM) application for the telecommunications industry. Amdocs, by associating its own

clarifycrm  billing application to the ClarifyCRM application, has leveraged Clarify’s image to further service the telecom industry. The centerpiece of Amdocs’ offering is the ClarifyCRM Call Center solution bundled with its sales and marketing solution. Amdocs’ message demonstrates how a well-administered and customer-focused call center can evolve towards a profit center rather than a cost center. Amdocs positions itself as the leading provider of billing and CRM software applications for the communication i Read More

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Documents related to » clarifycrm

Xchange Adds To The List Of CRM Point Solutions' Casualties Part Two: Market Impact & User Recommendations
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the case with even ancient ERP products?

clarifycrm  management and analytics into ClarifyCRM 11, due to the lack of Amdocs' serious sales and marketing effort in other industries, the fact that Clarify was once upon the time second to only Siebel in the CRM market now sounds almost as archaic as talking about the might of former Austro-Hungarian Empire. Thus, Communications Service Providers (CSPs) should definitely take a look at the benefits they can gain from an integrated approach to the front office, specifically tailored to their needs. If you are a Read More
Amdocs Overhauls Its Marketing
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to

clarifycrm  To that end, Amdocs ClarifyCRM product offers solutions that help companies better perform and manage selling processes across multiple sales channels. The major suite, Amdocs ClarifyCRM Service and Support , offers solutions spanning support centers, contact centers, and self-service solutions, although the product offers certain marketing and analytics capabilities too. Another related product, Amdocs Enabler , provides flexible, real time rating and billing for all voice, data, content, and commerce Read More
Xchange Adds To The List Of CRM Point Solutions' Casualties
Xchange's protracted troubles and its recent inglorious demise and subsequent auctioned sellout may prove the fact that the CRM point providers without a clear

clarifycrm  not exactly left the ClarifyCRM product in the dust, given the release of ClarifyCRM 11 in September 2002, which featured thin client support, a process manager module, and an XML-based integration gateway. On the other hand, even during 2002, while battling to secure new finances, Xchange surprisingly managed to build a strong real-time engine to deliver targeted promotions based capability to detect important customer events and behaviors from transactional data throughout multiple marketing channels Read More
Customer Life Cycle Solutions: Strategic Alliances, Challenges, & User Recommendations
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information stored in these Amdocs' systems,

clarifycrm  marketing automation system in ClarifyCRM 12.5 , and migrated about one-third of these customers onto the product. Yet, despite the combination of Amdocs' preexisting campaign management system and its ClarifyCRM and Xchange suites, the vendor has not been able to build on the traction it had from call center customers in the telecommunications market, and extend it into the marketing automation (MA) field. At the same time, Amdocs has struggled to win new campaign management customers and convert the Read More
Clarity of Vision: Clarify Sold to Amdocs by Nortel
Amdocs Management Limited announced that it reached an agreement with Nortel Networks to acquire the assets of Nortel’s Clarify business for US $200 million

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