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Agile Information Systems: Conceptualization, Construction, and Management
The book "Agile Information Systems" unveils how modern companies can create and deploy agile information systems. Academic experts, researchers, and practitioners discuss the concept of agile information systems, the importance of the context of agility, and organizational management issues in the context of agile information systems.
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Building Critical Talent Pipelines
This white paper looks at building critical-talent pipelines and considers the processes of assessing internal and external talent pools; determining the gaps between available and needed talent; identifying the best strategies for developing and acquiring the talent to fill those gaps; and executing, monitoring, and refining pipeline strategies.
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Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.
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Building Smarter WAN Connectivity
The pressure to reduce costs, increase network performance, and improve productivity has been a constant battle for IT and telecommunications groups alike. While new technologies have emerged to help solve some of these requirements, in many cases they have proven to be inefficient and expensive. Find out how Layer 2 link balancing technologies can help your organization build a faster, smarter wide area network (WAN).
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1/16/2008 1:43:00 PM
The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services
Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling efforts as well as strengthen customer relationships. But in order to contribute to profitable growth, they must be able to quickly identify and address customers in a personalized fashion and present offers that are highly relevant. Discover how a customer interaction optimization solution can help.
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2/22/2008 9:29:00 AM
EMC Documentum: A Brief on Its Content Management Offerings in 2012
The EMC Documentum family of products covers a range of content management, case management, and governance applications, and plays to current shifts across the information management landscape. In this report, TEC's director of knowledge services Josh Chalifour looks at the directions in which EMC is focusing its products and services, and how that relates to requirements you may have for your content management initiatives.
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Building a Business Case for Enterprise Spyware Protection
Building a Business Case for Enterprise Spyware Protection.Templates and Other Package to Use In Your Complex System of Building a Business Case for Enterprise Spyware Protection. It is sometimes difficult to quantify the scope of spyware problems within corporate environments. The least noticeable effect of spyware is to slow network and desktop processing by tiny increments. But even the slightest slowdown, multiplied across the enterprise, adds up to a serious bottom line impact in decreased automated processing and worker productivity.
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Aftereffects of Recession on IT Investment: Building a Robust IT Investment Model
The global economic recession has put immense pressure on companies to cut costs—particularly IT-related expenditure. Companies were often forced to run only a few projects with regulatory impact and immovable deadlines, proceeding against very lean budgets. Recently, key economies such as the US and China have started to show signs of recovery. Learn more about how the recession has had an impact on IT investment.
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Across the industrial machinery and components industry, successful lean initiatives are increasing as manufacturers recognize the key enabler of continuous improvement and eliminating waste—technology. This white paper presents six brief case studies of manufacturing companies that have built an underlying technology infrastructure to support a foundation for increasing their value to their customers.
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Building Open SANs with Multi-switch Fabrics
The ratification of standards is important to any industry. Now, in the realm of storage area networks (SANs), new standards are being put in place to ensure user-friendly and heterogeneous fibre channel switches that allow for multiple vendors and increased interoperability. Before incorporating a multi-switch fabric into your SAN, however, you should know the whys, whats, and hows involved.
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