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The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3
When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides

click here to activate your account  business Web site and click a button for customer support that places a VoIP phone call to a company representative who is working at home or in a centralized call center. With IPT in a fully integrated environment, computer telephony integration (CTI) tools can provide the customer support representative with comprehensive information to assist the customer. This information might include not just customer contact and account information but also a screenshot Web page that the customer last visited and

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Browse RFP templates

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Business Intelligence (BI) and Data Management

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Web 2.0: “Code Free” Siebel Web Service Integration


One of the most challenging areas in any Siebel implementation has traditionally been setting up and maintaining interfaces between Siebel and other back-end systems. However, it is now possible to create a real-time web service interface to other applications from Siebel 7.8 or 8.0, without writing a single line of code.

click here to activate your account  and fields to populate. Click Validate to Activate the Map Now the data map can be used in the Workflow. Add a step to the Workflow calling EAI Data Transformation Engine Business Service and use the ‘Execute’ method. The inputs to the method include the following: The Property Set (Siebel Message) that was an output in the last Workflow step The Data Map’s name Output Integration Object Name. This is the Integration Object that is both the target in the data map and the Integration Object created Read More

Data Mining with MicroStrategy: Using the BI Platform to Distribute Data Mining and Predictive Analytics to the Masses


Data mining and predictive analysis applications can help you make knowledge-driven decisions and improve efficiency. But the user adoption of these tools has been slow due to their lack of business intelligence (BI) functionality, proactive information distribution, robust security, and other necessities. Now there’s an integrated enterprise BI system that can deliver data mining and predictive analysis. Learn more.

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Machine Telematics: Leveraging Machine-to-Machine Technology to Improve Customer Relationships and Product Reliability


Information technology provides the foundation to store, process, and manage today’s huge volumes of telematics data, which will only continue to grow. In addition, analytical tools are available to tap the intelligence hidden in this data and deliver valuable insights. By capitalizing on the synergy between machine telematics and new innovations such as in-memory computing, mobile, and analytics solutions, manufacturers can gain the timely, accurate insights needed to drive product design improvements, manufacturing process improvements, overall quality improvements, and improved service parts management.

click here to activate your account  telematics,SAP white paper,MindShare,machine telematics,service parts management,manufacturing,machine data,SAP HANA Read More

How to Use Talent Supply Chain Management to Overcome Challenges in the Professional Services Market


Professional service providers are starting to apply supply chain management concepts to their strategies for hiring and retaining talent. Adapting to market demands such as globalization and a more sophisticated client base means human resources departments need a complete and integrated process of talent management. But hiring and keeping top talent can also help you increase revenues and increase client loyalty. Find out how.

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How to Improve Business Results through Secure Single Sign-on to SAP


On top of the many challenges faced by IT managers today comes yet another challenge: ensuring efficient and secure user access to SAP. Because of the unencrypted communication between users’ workstations and the backend servers, the SAP environment—and the confidential data it stores—become vulnerable. With a secure single sign-on solution to SAP, however, you can significantly improve the security of this environment.

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Pay, Performance, and Productivity: How to Use Compensation to Motivate and Make a Difference


Compensation has consistently remained one of the top five job-satisfaction factors considered most important to employees. A well-designed compensation strategy that connects rewards and performance can benefit both employers and employees. This white paper discusses some of the key factors.

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Raising Your Business Intelligence Quotient: 5 Things Your Company Can Do NOW


How can you take your company from being a good company to a great company—and finally to an "intelligent" company?

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3 Reasons to Archive E-mail: Capacity and PSTs, Migration to Exchange 2010, and Compliance


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Is Your ERP System Built for Your Industry?


Most ERP applications have three major components: manufacturing, distribution, and finance. For process manufacturing, quality management is so embedded in all the processes that it also becomes a core requirement. This white paper discusses the process manufacturing paradigm and provides a guideline for any process manufacturing company that needs to identify ERP system requirements most suitable for their business.

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3 Signs: Is Your Product Configurator Still Relevant to Your Customers Needs?


Stiff competition, declining profit margins, and changing consumer requirements have made mass customization necessary. But time-strapped customers don’t tolerate long sales cycles or unnecessary complexity. A self-service product configurator is one way to give customers what they want, and in a short period of time. Discover the three signs your product configurator may not be meeting your—or your customers’—needs.

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Leveraging IT and Electronic Discovery Technology to Meet the Expected Challenges Posed by Recent Changes to the Federal Rules of Civil Procedure


When it comes to electronic discovery, the process of producing digital information as part of a legal matter, ignorance is no longer bliss. An overarching requirement is the need for organizations, especially general counsel, to comprehend what information it has, and where. This insight can prove invaluable as parties negotiate conditions of discovery and prepare strategies in support of litigation.

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Expand Accelerators Datasheet: How to Use WAN Optimization to Solve the Server Consolidation Challenge


Delivering access to applications over the wide area networks (WANs) is now an essential aspect of any IT strategy to reduce total cost of ownership and improve return on investment. For example, server-based computing and server consolidation strategies can remove servers out of the branch offices to consolidate and centralize them in the data center, usually based on a virtualization infrastructure. Find out more.

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Raising your Business Intelligence Quotient: 5 Things Your Company Can Do Now


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Infinium Returns To Its Core Competencies To Succeed Part 1: Recent Announcements


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