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Documents related to » Clicksoftware


ClickSoftware and NetSuite Partner for Cloud Field Service » The TEC Blog
ClickSoftware and NetSuite Partner for Cloud Field Service » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here.

CLICKSOFTWARE: clicksoftware, ClickSoftware SuiteApp, Cloud, CRM, customer service, field service, fsm, industry watch, mobility, NetSuite, SaaS, SAP, servicemax, SuiteWorld, toa technologies, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
17-05-2013

One Vendor’s Mission to Make Service Businesses Click – Part 1 » The TEC Blog
first two series is ClickSoftware Technologies (NASDAQ: CKSW). With its recent acquisitions (to be explained shortly), ClickSoftware has also become somewhat related to the latter series on general WFM considerations.  Despite the challenging macro environment, ClickSoftware has achieved strong growth lately across almost all metrics, including increasing revenues (~20 percent annually), increasing non- Generally Accepted Accounting Principles (GAAP)  net earnings, and expanding cash reserves. These

CLICKSOFTWARE: aftermarket, aipoint, call center, clickschedule, clicksoftware, CRM, customer satisfaction, customer service, field service, forecasting, gps, imrs, manchitra, mobile computing, moshe benbassat, rostering, SCM, service chain optimization, service economy, service level agreement, service tycoon, shift planning, sla, workforce productivity, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
10-01-2011

One Vendor’s Mission to Make Service Businesses Click – Part 3 » The TEC Blog
this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW), which until recently had focused solely on workforce and service optimization software solutions for large field service companies. Gradually, via both internal development and a few appetizing acquisitions in 2009, the vendor added a few important growth engines, such as  mobile computing  solutions, shift planning (rostering) solutions, and solutions for the  Small to Medium Businesses (SMBs) . Part 2 then analyzed the individual

CLICKSOFTWARE: aftermarket, call center, clickmobile, clickschedule, clicksoftware, CRM, customer satisfaction, customer service, eam, field service, gps, ibm maximo, microsoft dynamics, mobile computing, rostering, SAP, SCM, service level agreement, shift planning, sla, sybase, syclo, ventyx, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
18-02-2011

One Vendor’s Mission to Make Service Businesses Click – Part 1 » The TEC Blog
first two series is ClickSoftware Technologies (NASDAQ: CKSW). With its recent acquisitions (to be explained shortly), ClickSoftware has also become somewhat related to the latter series on general WFM considerations.  Despite the challenging macro environment, ClickSoftware has achieved strong growth lately across almost all metrics, including increasing revenues (~20 percent annually), increasing non- Generally Accepted Accounting Principles (GAAP)  net earnings, and expanding cash reserves. These

CLICKSOFTWARE: aftermarket, aipoint, call center, clickschedule, clicksoftware, CRM, customer satisfaction, customer service, field service, forecasting, gps, imrs, manchitra, mobile computing, moshe benbassat, rostering, SCM, service chain optimization, service economy, service level agreement, service tycoon, shift planning, sla, workforce productivity, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
10-01-2011

One Vendor’s Mission to Make Service Businesses Click – Part 2 » The TEC Blog
this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW). Until recently, the software company focused solely on workforce and service optimization solutions for large field service companies. Gradually, via both internal development and a few appetizing acquisitions in 2009, the vendor has added a few important growth engines, such as  mobile computing  solutions, shift planning (rostering) solutions, and solutions for the  Small to Medium Businesses (SMBs) .  What ClickSoftware Offers

CLICKSOFTWARE: aftermarket, call center, clickanalyze, clickcontact, clickfix, clickforecast, clicklocate, clickmobile, clickplan, clickroster, clickschedule, clicksoftware, CRM, customer satisfaction, customer service, field service, forecasting, gps, mobile computing, rostering, SCM, service economy, service level agreement, shift planning, sla, slr, street lever routing, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
18-01-2011

Navigating Between Service Management Scylla & Charybdis – Part 3 » The TEC Blog
Beniaminy, Senior VP at ClickSoftware Technologies , talks about? In a nutshell, why is it that faceless  call center  agents know much more about customers (e.g., the product, its  warranty  status,  cross- or up-sales opportunities , etc.) than field workers do when they show up on site? We have lately seen call center improvements in personalization, multiple inbound and outbound channels, automated phone systems/ interactive voice response (IVR)  that understand the customers’ voice, and

CLICKSOFTWARE: aftermarket, asset management, call center, clicksoftware, CRM, customer satisfaction, customer service, eam, field service, gps, mobile computing, mro, Scylla & Charybdis, service economy, service level agreement, service lifecycle management, servigistics, sla, slm, spare parts, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
01-04-2010

One Vendor’s Mission to Make Service Businesses Click – Part 4 » The TEC Blog
this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW), which until recently has focused solely on workforce and service optimization software solutions for large field service companies. Gradually, via both internal development and a few appetizing acquisitions in 2009, the vendor has added a few important growth engines, such as  mobile computing  solutions, shift planning (rostering) solutions, and solutions for small to medium businesses (SMBs) . Part 2 then analyzed the individual

CLICKSOFTWARE: aftermarket, call center, clickmobile, clickschedule, clicksoftware, CRM, customer satisfaction, customer service, eam, field service, gps, ibm maximo, microsoft dynamics, mobile computing, Oracle Siebel, rostering, SAP, SCM, service level agreement, servigistics, shift planning, sla, syclo, ventyx, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
04-04-2011

The Magic Behind Planning and Executing (Optimal) Service Supply Chains – Part 1 » The TEC Blog
adage certainly applies here. ClickSoftware Technologies ’ recently published book “Service Chain Optimization for Dummies”  points out that every scheduling decision has at least six major factors to consider before assigning a resource (and this consideration needs to occur simultaneously with all other outstanding jobs). In other words, before making a scheduling decision, a service organization should ask itself the following questions: Who? Which resources are available, with the necessary

CLICKSOFTWARE: aftermarket, asset management, call center, clicksoftware, CRM, customer satisfaction, customer service, field service, gps, mobile computing, service economy, service level agreement, sla, spare parts, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
13-04-2010

Integrated Workforce Management (WFM) Platforms: Fact or Fiction? – Part 3 » The TEC Blog
Tags: absence management , clicksoftware , contingent labor , data collection , enterprise workforce management , HCM , hr , human capital management , human resources , infor , jda software , kronos , kronos workforce central , labor forecasting , labor management , orace , payroll , pos , redprairie , redprairie ewm , retail , SAP , staffworks , t&a , talent management , time and attendance , time clock software , timera , timesheet , wfm , workbrain , workforce analytics , workforce productivity ,

CLICKSOFTWARE: absence management, clicksoftware, contingent labor, data collection, enterprise workforce management, HCM, hr, human capital management, human resources, infor, jda software, kronos, kronos workforce central, labor forecasting, labor management, orace, payroll, pos, redprairie, redprairie ewm, retail, SAP, staffworks, t&a, talent management, time and attendance, time clock software, timera, timesheet, wfm, workbrain, workforce analytics, workforce productivity, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology .
12-08-2010

The Magic Behind Planning and Executing (Optimal) Service Supply Chains – Part 3 » The TEC Blog
“the moment of truth.” ClickSoftware Technologies ’ recently published educational book Service Chain Optimization for Dummies  presents an example that illustrates the difference. Say a service business employs 200 resources, who each complete 4 jobs per day, which results with the daily capacity of 800 jobs. But recent growth in this business has its average daily demand running up at 1,000 jobs. The service manager has placed several requests to recruit more resources but these are refused. As

CLICKSOFTWARE: aftermarket, call center, clicksoftware, CRM, customer satisfaction, customer service, field service, forecasting, gps, mobile computing, rostering, SCM, service economy, service level agreement, shift planning, sla, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
06-05-2010

Waking Up to a “New Day” at Infor
Moving away from the relentless acquisitions of the past, Infor is waking up to a brand new day, marked by innovative product development that will change the way work is done. TEC principal analyst P.J. Jakovljevic looks at how the vendor has become a formidable opponent to SAP and Oracle, and examines all the components of Infor10, a new generation of enterprise software that allows the seamless execution of business processes.

CLICKSOFTWARE: with Blue Dot and ClickSoftware .   It’s About Industry Focus, After All ION software also makes it possible to connect the rich functionality of leading ERP and best-of-breed solutions from Infor and affiliate Lawson Software for specific industries. Infor10 suites are targeted for aerospace and defense; automotive; chemicals and life sciences; distribution; equipment; fashion; food and beverage; health care; high tech; hospitality; industrial manufacturing; and the public sector. Infor10 is nothing
4/17/2012 10:35:00 AM


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