X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 client care products


NextGen Health Care: How Technology Can Help Make Consumer-directed Health Care a Reality
Software technologies can provide a single point of entry for prospects and health plan providers to educate new or renewing prospects on the full value of each

client care products  increased premiums does a client correlate with your brand). The reporting expressed here runs against all individuals interacted with to-date or speciied segments of the individuals as deined by your speciied criteria (e.g. all males, all people with certain needs/preferences, or all people in a given zip code). Segmentations can be combined for a look at more complex sub-segments of the full prospect pool. The system can report within speciied time windows to allow analysis of more recent or broader

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care & Billing RFI/RFP Template

General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements  

Evaluate Now

Documents related to » client care products

The Lesser-Known (Social) Facts about Microsoft Dynamics CRM


With the continued success of Microsoft Dynamics CRM, one wonders how the company can continue to provide innovative products and dominate the CRM market? TEC principal analyst P.J. Jakovljevic talks with the CRM product manager on how the product’s lesser-known facts, including new social collaboration and customer service capabilities, meet customers’ changing needs and sustain the product’s stronghold of the CRM market.

client care products  with a Web-based CRM client that works on any HTML rendering device, small or large. The UI can be customized to show only the types of objects that an organization wants to expose to mobile users. Microsoft Dynamics CRM Activity Feeds —The November 2011 Service Update will deliver the first of several waves of social innovation for Microsoft Dynamics CRM. This release will deliver activity feeds, which simplify business insight and collaboration across internal communities. Activity feeds will enable Read More

Lawson Software-IPO and Several Acquisitions After Part Two: Retail and Professional Service Initiatives


Lawson is sticking to its focus on selected vertical markets, but going forward the tenets of that focus will likely be more finely tuned. Namely, the vendor has lately accelerated development, in part through a number of appetizing acquisitions, of its traditional vertical functionality to ensure continued success in its target industries.

client care products  client loyalty, and enhance client service. Relationship Intelligence is a firm-wide asset that reveals the unique and complex connections between people, companies, relationships, experience, and expertise. Thus, through this alliance, Interface Software and Lawson have recognized the complementary nature of their solutions and have been working together to co-market their products to professional services organizations. This concludes Part Two of a five-part note. Part One detailed recent announcements Read More

Fourth Shift Corporation: Working Overtime To Provide Complete Customer Care


Fourth Shift claims to have grasped the requirements of its target market (SMEs) that wish to acquire most of their business applications from a single source, even if they have to sacrifice some functionality. To that end, the company launched its Complete Care program. Complete Care is possibly the most comprehensive approach for small and midsize manufacturers to obtain needed business enterprise applications, backed by professional services and a long-term commitment to the customer's success. However, Fourth Shift’s future is not without significant challenges.

client care products  Fourth Shift known as Client Business Solutions . In addition to improving Internet usability and interconnectivity for its ERP product, Fourth Shift has also been expanding its global business, thanks in part to the recovered Asian economies. By the end of 1999, Fourth Shift had more than 3,700 customers worldwide, primarily discrete and process manufacturing SME organizations. The Company distributes its products and services through a direct sales force and value-added resellers in major markets, and Read More

JD Edwards ERP Products Thriving under Oracle


TEC principal analyst P.J. Jakovljevic reviews the history and success of JD Edwards product lines as part of Oracle’s applications portfolio. Oracle has allowed the JD Edwards division to retain those traits that make it different (e.g., its modesty and no-nonsense treatment of its customers), and it remains a strong independent voice within the Oracle Applications community. Read this article for more.

client care products  user productivity One-view reporting Web-client user interface Mobile applications Automate voucher match RSS delegation Industry: offering more industry-specific functionality Project manufacturing Forecast consumption Blend management Grower management Advanced real estate Project revenue forecast Compliance: supporting compliance and global business Country of origin Global locator number Localizations Life sciences electronic batch records (EBR)/ device history records (DHR) Environment accounting Read More

Help Desk for the Health Care Industry


Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.

client care products  Desk for the Health Care Industry Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases. Read More

Zdesign for consumer products- CPLM for Defense


Zdesign connects participants in fashion product development organizations, and manages the time-critical communications between trading partners. It brings together members of product development teams from design, sourcing, manufacturing, sales, and marketing.   Zdesign is project-based, which parallels the basic work unit for all product development-driven companies and mirrors their activities. Product development teams can initiate projects online, invite members of their internal and external teams to participate and conduct all of their business activities and communications in one place, from anywhere, anytime.   Zdesign technology can be configured to interface with and support various IT systems including enterprise resource planning (ERP), supply chain management (SCM), product data management (PDM), and computer-aided design (CAD).    

client care products   Read More

Baan Releases New Supply Chain Products


November 2, 1999 05:30 PM BARNEVELD, Netherlands and HERNDON, Va., Nov. 2 /PRNewswire/ -- Baan Company N.V., a global provider of enterprise business solutions, today announced the release of two major new additions to its Supply Chain Solutions suite: Baan Supply Chain Solutions Planner 2.0 for factory planning, and Baan Supply Chain Solutions Order Promising 1.0 for order acceptance. The two solutions provide advanced supply chain and logistics capabilities that enable manufacturing professionals to increase throughput, reduce inventory, improve supply chain visibility, and improve response time and service levels to customers.

client care products  release can truly offer clients a stable solution. In addition, Order Promising includes features, such as order splitting, that have already been addressed in competitive packages like SAP APO and i2 Rhythm. While Baan's release is a necessary move to retain some visibility in the advanced order promising market, it remains to be seen whether the ERP vendor can generate customer acceptance for the new offering given an already crowded marketplace. At this point, the only top five ERP vendor behind Baan i Read More

The Two Driving Forces Behind Fashion Products


“Sometimes, I feel frustrated at work—there is a constant conflict between my department and others and it never stops.” – A product developer at a fashion company During the process of building the request for proposal (RFP) template for fashion product lifecycle management (PLM), I spent some time talking with some relatively large fashion goods manufacturers and retailers to gain a better

client care products   Read More

Client Case Study: Samuels Jewelers


Samuels Jewelers needed a digital publishing solution to extend its online presence and convey brand excellence. Zmags Commerce was able to create shoppable online catalogs while integrating with the existing e-commerce solution.

client care products  Case Study: Samuels Jewelers Samuels Jewelers needed a digital publishing solution to extend its online presence and convey brand excellence. Zmags Commerce was able to create shoppable online catalogs while integrating with the existing e-commerce solution. Read More

Food and Beverage Products


The food and beverage products industry is a highly competitive business sector. Players in this industry face increasing regulatory compliance requirements, changing consumer preferences, and a changing industry landscape. In order to achieve precise operations in sales and marketing, product development, supply chain management (SCM), and cost control, food and beverage product manufacturers need to constantly adjust their strategies based on an accurate understanding of market trends, and make optimal use of available resources. Trends that affect food and beverage companies include the following:

client care products  food beverage products,food beverage industry,food beverage solutions software,product development,scm,food and beverage companies,compliance requirements,retail chains,packaging,process ingredients,erp software,improve methods production,stock-to-sales,inventory,transactions,reduce costs,pos,merchandising,beverages business software,beverages solutions comparisons,restaurant industry,f&b software evaluation,f&b erp,f&b needs,f&b retail,supermarkets,warehousing,scm,supply chain management,product distribution,solutions comparisons,merchandising systems,regulatory compliance industry,point-of-sales,customers,retail sector,cost control. Read More

Customer Care and Billing (CC&B)


Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services.

client care products  Care and Billing (CC&B) Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. Read More

Case Study: Rich Products Corporation


Rich’s legacy IT systems could not interoperate with platforms and applications among departments, preventing a single, centralized view of the product development process and limiting collaboration. The company decided it needed a new product lifecycle management (PLM) system to integrate and accelerate PLM processes. Rich’s new system supports research and development (R&D), formula management, and more.

client care products  Infor,Infor PLM,plm software,food product development,recipe manager,product information management,recipe management,r&d process,new food product development,research and development process,recipe management software,plm solution,plm system,food and beverage manufacturing,plm systems Read More

Document Delivery in Health Care


Secure transmission of health care information is critical to your medical organization and your clients. Volumes of critical medical data are sent to you every day, making it imperative that the information be sent quickly and safely. Fax servers are easy-to-use point-to-point systems that provide secure transmission of confidential information—saving you time and money while protecting all your sensitive data.

client care products  medical organization and your clients. Volumes of critical medical data are sent to you every day, making it imperative that the information be sent quickly and safely. Fax servers are easy-to-use point-to-point systems that provide secure transmission of confidential information—saving you time and money while protecting all your sensitive data. Read More

ERP System Manufacturing of Pharmaceutical and Botanical Products


A U.S.-based biotechnology company was looking for a fully integrated enterprise resource planning (ERP) solution to replace its underused and overly complex legacy system. The new system would need to include functionality typically found in engineer-to-order (ETO) and process ERP systems.

To find the right solution, the company turned to TEC for a custom evaluation and selection project.

Starting with a list of fifteen qualified solutions, TEC issued requests for information (RFIs) to each of the vendors. Based on the RFI responses, the company was able to compare the fifteen solutions and develop a shortlist of the 4 most promising ones for in-depth evaluation.

TEC also helped the company collect market data, and prepare scripts for formal demonstration session—a key component of the final selection process.



client care products   Read More